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Partial Network Outage

ViaTalk is currently experiencing a network attack at one of our data centers which is affecting a portion of our network. Engineers are diligently working to resolve this matter, and updates will be posted as they become available.

Still Down as of 5:30 p EST

Down in 978 North of Boston

reply to dcurrey
Down from Tampa Bay area, Florida ad of 18:05 EDT. There were 116 callers waiting in the service queue. Left my cell as a call back. No notifications on their front wev pages which would be nice if they could do so!

reply to dcurrey
Down in El Paso, TX since 2:15 pm.

I called ViaTalk and was the 122nd person in line to speak with tech support - but didn't know why. I found this forum as I tried to figure out what was going on. Thanks to everyone for the great postings.

Back up in Georgetown MA

reply to squirrel21
I was down in Sunrise,Florida also from about 4:30 to about 6:30 and cost me about an hour of cell minutes.

reply to dcurrey
Back up in Tampa Bay area as of 20:05 EDT, but only after power cycling the Linksys PAP box.

reply to wallyj123
Still down in my area. 3:52 MDT

reply to dcurrey
Never lost service in Cape Canaveral.

reply to dcurrey
Was not affected yesterday (Tuesday) when then email indicating a partial outage was sent, had service up through this morning (Eastern US time), but I am now without service.

Tried swapping between East and Central servers on the control panel, but to no avail. Will try farther servers to see if any luck before opening a ticket.

EDIT: Service auto-magically resumed just as I was next in the queue for support. Only one other waiting for support, so it must have been a localized hiccup.

reply to dcurrey

reply to dcurrey
i wonder how many this is for the quarter. Can you dial 800 numbers yet ?

reply to dcurrey
While they were able to get my adapter online, I can now only receive calls and cannot make any outgoing calls. They gave up on trying to support me through the ticket system and they want me to call support M-F 10am-6pm EST, but problem is I am working 14 hour days which do not line up with their support hours. So I may not be able to make calls from my land line for sometime...

reply to dcurrey
What a bunch of crap...my adapter is offline again for even receiving calls (which is all it was able to do). I finally have an off day tomorrow and we'll see what live tech support will bring. I may have to end my 6 year run with ViaTalk.

reply to dcurrey
Well after the first guy hanging up on me, the 2nd ViaTalk support member got me back online with me receiving and placing calls. Yay!

Any indication of what had to be done?

reply to dcurrey
It was all on their end. He was changing settings in the adapter and having me reboot. After about 3 attempts, he finally got the correct settings and it was all good.