|reply to HackedWEP |
Re: [Eng] Router was WEP cracked. $600 in overages. What can we
I have no personal experience dealing with such a problem but what I would do is call back a few times, get different CS agents, and see if one will negotiate to bring it down to an acceptable flat fee. Or let you retroactively add usage blocks. Reason with them that this has never happened, using historical usage data or whatever and see if they are nice.
I don't think they'll remove the charge completely so your better plan on moving to an independent ISP.
Problem with courts is legally they're allowed to charge for usage above the limit and your problem isn't with Videotron but the hacker, or roommate...