said by InvalidError:That's two different issue here... Videotron changed configuration which lead to an overusage for you. Unfortunately, the probleme of HackedWEP as not been caused by Videotron in any way... his roommate decided to use a flawed security protocole (WEP) that can be hacked in 30 seconds... said by HackedWEP :
Videotron refuses to compromise on the amount.
What is our recourse here?
Been there ~10 years ago when overage was $20/GB and it took about four hours of arguing on the phone to get them to drop 2/3 of the charges.
In my case though, the reason I went over is because Videotron had moved their usage reporting page without disabling/redirecting the old version of the page to the new one so i was dosing my downloads based on bogus usage data.
So if it took me four hours to get only 2/3 of charges lifted when Videotron definitely deserved some/much of the blame, you are likely unconditionally screwed if you told them you had a practically open AP.