Topic 'Re: Just got a new firmware on my SBG6580!' in forum 'Time Warner Internet Services' - dslreports.com

Re: Just got a new firmware on my SBG6580!

Tue, 20 Nov 2012 17:05:22 EDT

ManDown posted : I have another question some of the post here were discussing. some games i run have NAT open and some set to strict. I would guess strict is more secure???

Thanks in Advance,

ManDown

Re: Just got a new firmware on my SBG6580!

Tue, 13 Nov 2012 01:44:21 EDT

djrobx posted :

said by ManDown:

May I ask for the download link to SBG6580-3.5.8.2-GA-00-488-NOSH firmware update and installation guide if you have it?

Your cable provider has to make it available.
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.

Re: Just got a new firmware on my SBG6580!

Wed, 07 Nov 2012 14:38:58 EDT

ManDown posted : May I ask for the download link to SBG6580-3.5.8.2-GA-00-488-NOSH firmware update and installation guide if you have it?

TANKS!!

Re: Just got a new firmware on my SBG6580!

Mon, 05 Nov 2012 23:53:33 EDT

djrobx posted :

said by riot808:

i noticed they don't have rg passthrough anymore but theres a ton of boxes underneath where it use to be all under the title nat alg are all those boxes what rg passthrough use to be? or if you uncheck everything in advance is that like rg passthrough?

No, they don't have anything to do with each other.

NAT refers to having several devices on unique private IPs (192.168.x.x) sharing one public IP. This sharing isn't as easy as it seems on the surface, some protocols present special challenges. For example, FTP may attempt to pass your computer's IP to the remote machine.

If the FTP transaction were left alone, the remote computer would receive 192.168.x.x, which is useless. It needs your public IP to reach you. So, a special algorithm is needed to tweak the FTP protocol and substitute your private IP for the public IP, and make a note of where the connection needs to go when the remote server attempts to contact you.

This is the "ftp alg". Other protocols need their own customized tweaking for similar reasons. Sometimes these "algs" can cause problems of their own. SIP needs special handling as well, but most VOIP providers will tell you disable it and forward ports instead. So, it's good to be able to disable these if they're not needed.
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.

Re: Just got a new firmware on my SBG6580!

Mon, 05 Nov 2012 23:29:22 EDT

tjfear posted : Dallas, TX - Anyone have any luck getting TWC to push the firmware to you? I just signed up last week and I'm having tons of connection drops on 3.3.1.0

After reading other posts, seems most problems are fixed in 3.5.8.2, and if not fixed it's easier to bridge and fix the connection problems on the newer software.

Thanks

Re: Just got a new firmware on my SBG6580!

Fri, 02 Nov 2012 00:05:52 EDT

riot808 posted : i noticed they don't have rg passthrough anymore but theres a ton of boxes underneath where it use to be all under the title nat alg are all those boxes what rg passthrough use to be? or if you uncheck everything in advance is that like rg passthrough?

Re: Just got a new firmware on my SBG6580!

Thu, 25 Oct 2012 21:18:06 EDT

anon posted : Need some help guys. I have a netgear r6300 router and I set the modem into bridge mode just like it says on this forum, but my router never gets an ip. I tried to put in the LAN MAC address but it still doesn't work. Any thoughts?

Re: Just got a new firmware on my SBG6580!

Thu, 18 Oct 2012 20:40:07 EDT

Fleeced posted :

said by socalguy2832 :

said by Fleeced:

Can you post your signal levels?

Sure:

»i.imgur.com/pceN9.png

Here is my EVENT LOG:
»i.imgur.com/4Z1Yc.png

I would take down any necessary settings and factory reset your router. Your signals look fine. See if that changes anything.

Re: Just got a new firmware on my SBG6580!

Thu, 18 Oct 2012 20:39:12 EDT

Fleeced posted :

said by riot808:

do i need to uncheck dhcp and ptp ipsec passthrough also what about multicast? and theres no rg passtrhough anymore on the new firmware just says nat alg and theres a ton of new boxes

No. All you need to do is Disable wireless, disable DHCP (More of an extra step) then turn off the NAPT. The modem will reboot then all that should be plugged in is something in the Ethernet 1 (Your router). That's it.

Re: Just got a new firmware on my SBG6580!

Thu, 18 Oct 2012 19:50:02 EDT

anon posted :

said by Fleeced:

Can you post your signal levels?

Sure:

»i.imgur.com/pceN9.png

Here is my EVENT LOG:
»i.imgur.com/4Z1Yc.png

Re: Just got a new firmware on my SBG6580!

Thu, 18 Oct 2012 19:12:45 EDT

riot808 posted : do i need to uncheck dhcp and ptp ipsec passthrough also what about multicast? and theres no rg passtrhough anymore on the new firmware just says nat alg and theres a ton of new boxes

Re: Just got a new firmware on my SBG6580!

Thu, 18 Oct 2012 19:06:33 EDT

Fleeced posted : Can you post your signal levels?

Re: Just got a new firmware on my SBG6580!

Thu, 18 Oct 2012 16:58:38 EDT

anon posted : I pay for 50Mbps/5Mbps TWC Ultimate Internet since 2 months now. Internet was flawless until couple days ago.

Here is the "BEFORE" Pic
»www.speedtest.net/result/2157964683.png

Here are the "AFTER" Pics
»speedtest.net/result/2250589219.png
»speedtest.net/result/2250589346.png
»speedtest.net/result/2250589254.png

I'm still paying ~$90/month for the 50Mbps internet.
I know it's not a PC problem because I get the same speed when I perform speedtest on laptop, ipod and ipad.

My modem is SBG6850 and firmware is SBG6580-3.5.8.2-GA-00-488-NOSH

Re: Just got a new firmware on my SBG6580!

Thu, 18 Oct 2012 08:11:43 EDT

ke4pym posted :

said by riot808:

do you guys know how to bridge it with the new upgrade cause they don't have the rg passthrough option anymore and i'm confused lol

It's in the same place it's always been, Pinky.

Basic->Setup->NAPT mode: Disabled

Re: Just got a new firmware on my SBG6580!

Thu, 18 Oct 2012 07:26:58 EDT

riot808 posted : do you guys know how to bridge it with the new upgrade cause they don't have the rg passthrough option anymore and i'm confused lol

Re: Just got a new firmware on my SBG6580!

Tue, 16 Oct 2012 23:58:11 EDT

anon posted : Yes, I have SBG6580-3.5.8.2-GA-00-488-NOSH here in SD.

Re: Just got a new firmware on my SBG6580!

Sun, 07 Oct 2012 19:43:27 EDT

anon posted : TWC told me today that 3.3.1 is the current firmware for our market here in SD. Curious if anybody in SD has been upgraded proving this wrong info.

Re: Just got a new firmware on my SBG6580!

Tue, 02 Oct 2012 16:52:24 EDT

nevion posted : Well, I did a factory reset on the router, this fixed the wifi sucking for non-lan. I re-applied every setting I cared about so it should have nearly identical configuration.

The connection speed is overall less than what I used to have and I'd say I can't multiplex too many connections these days... maybe my hub is just overloaded though.

I rarely get above 1.5MiB/s and often I'm stuck at 500-600KiB/s.

Re: Just got a new firmware on my SBG6580!

Sun, 16 Sep 2012 05:17:58 EDT

nevion posted : I get 16MB/s lan through wifi from downloading from my PC. There can't possibly be any issues for wifi itself. Too many connections (what used to be fine in torrent client) seems to exhaserbate issues.

ifconfig says there are no errors, no drops, no overruns or collisions. Watching it in realtime through watch -n .1 I can see RX for a wget, it times out but watching the status is interesting. I occasionally get back an rx packet but things dont' seem to progress as a session.

Wifi occasionally works for a page or two and then just leaves connections lingering till they time out. Turning off torrents and anything else with connections (ie just disconnecting my ethernet connected PC) doesn't do a thing. I'm going to have to exchange this modem before it drives me mad.

Re: Just got a new firmware on my SBG6580!

Sun, 16 Sep 2012 02:02:51 EDT

nevion posted : I've yet to be able to talk with them - they're 8-5pm only (hey I have a job you know! How about being off hours.). The people in the direct forums "hooked" me up with them though I've been unable to communicate. In fact I called them back all of friday from 8 to 5 (like 15 times) and didn't get anything but voicemail.... faaaaaaaaaail.

Re: Just got a new firmware on my SBG6580!

Sat, 15 Sep 2012 23:24:39 EDT

miketrin posted : SBG6580-3.5.8.2-GA-00-488-NOSH has been a horrible experience. I'm not sure when i got this version in KCMO area but for the last few days as soon as I attempt to download anything bigger than a standard webpage the SBG6580 reboots. Most of the time it just drops all the devices hooked up to it and about 30 seconds later i'm back online for about 10 to 20 minutes.

Is there a way to call in to a higher tier support?

When I called standard road runner support person signed me up for a house visit in 7 days. THe line is fine, before this firmware i was getting the 50/5 day and night.

I'm going to try bridging it and hope for a stable connection. I've already tried relocated, plugged it in directly to the main feed, no splitters.. :(

Re: Just got a new firmware on my SBG6580!

Tue, 11 Sep 2012 18:15:24 EDT

nevion posted : actually my android phone is doing this too... it's not specific to the laptop.

Re: Just got a new firmware on my SBG6580!

Tue, 11 Sep 2012 07:24:25 EDT

anon posted : I'd have to say this firmware is defective too. Let me explain:

My wifi connections used to work perfect with the occasional crash of the wifi stack on the modem. and over the weekend they became slow as sh*t where as my desktop wasn't. It literally takes minutes to make a connection in some cases, at the tcp level. The connect system call is where all the time is... once it's got a connection things flow decently, usually. LAN over wifi (my SB is the house's wifi AP) runs just the same as it used to - fast and no latency. A direct connection over cable also works fine (same laptop)... I can show the stark difference by just switching between the two. I'm only 4 feet from the modem. Reboots don't change it... dns lookups also run at decent speed... but "connection" speed is crap. I can barely load a page any faster in links than I can in firefox or chrome. I can browse faster over my remote desktop behind a VPN on the same compression light compression, wtf?)

I've rebooted the modem alot. Inspected the settings, they all look the same. Verfied the version I'm running is SBG6580-3.5.8.2-GA-00-488-NOSH ... what more can I do besides set bridged mode and get a new WAP? Any RR/TWC engineers etc to comment?

Re: Just got a new firmware on my SBG6580!

Tue, 11 Sep 2012 02:21:17 EDT

nevion posted : I'd have to say this firmware is defective too. Let me explain:

My wifi connections used to work perfect with the occasional crash of the wifi stack on the modem. and over the weekend they became slow as sh*t where as my desktop wasn't. It literally takes minutes to make a connection in some cases, at the tcp level. The connect system call is where all the time is... once it's got a connection things flow decently, usually. LAN over wifi (my SB is the house's wifi AP) runs just the same as it used to - fast and no latency. A direct connection over cable also works fine (same laptop)... I can show the stark difference by just switching between the two. I'm only 4 feet from the modem. Reboots don't change it... dns lookups also run at decent speed... but "connection" speed is crap. I can barely load a page any faster in links than I can in firefox or chrome. I can browse faster over my remote desktop behind a VPN on the same wifi connection with light compression, wtf?)

I've rebooted the modem alot. Inspected the settings, they all look the same. Verfied the version I'm running is SBG6580-3.5.8.2-GA-00-488-NOSH ... what more can I do besides set bridged mode and get a new WAP? Any RR/TWC engineers etc to comment?

this might get double posted as an anonymous post - forgot I had an account here and anon posts get "reviewed" .... apologies.

Re: Just got a new firmware on my SBG6580!

Mon, 10 Sep 2012 23:09:49 EDT

Postal posted : Nothing new for me in Simi Valley...

Re: Just got a new firmware on my SBG6580!

Mon, 10 Sep 2012 13:30:35 EDT

horseshoe posted : SBG6580-3.5.8.2-GA-00-488-NOSH just dropped into this modem.

Re: Just got a new firmware on my SBG6580!

Mon, 10 Sep 2012 11:45:43 EDT

DrDrew posted : Well put the modem in bridge mode and try it direct or with your own router.

Either of those pages listed have a ton of scripts and cross-site page referrals. I got multiple warnings of stalled, slow loading scripts on Facebook over the weekend, which is unusual. Lots of things will affect web loading speed outside of your modem and computer hardware.
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.

Re: Just got a new firmware on my SBG6580!

Mon, 10 Sep 2012 04:14:24 EDT

Anonymous_ posted : 4.8seconds to load zdnet
6.6 seconds to load facebook

on 30mbps sorry something is wrong with it.

It sure is not my computer since I have a SSD and 8GB of ram on this laptop

Re: Just got a new firmware on my SBG6580!

Mon, 10 Sep 2012 00:28:54 EDT

Elyria posted :

said by Anonymous_:

Web pages TAKE a very long time to load

this firmware is defected

As DrDrew told you....it's working 100% perfect.

smart move tho.....calling it DEFECTIVE. Doubt anyone's
gonna be asking YOU for additional software reviews *sheeeesh*

Re: Just got a new firmware on my SBG6580!

Sun, 09 Sep 2012 21:13:26 EDT

DrDrew posted :

said by Anonymous_:

Just got it here SBG6580-3.5.8.2

a Word of warning

Web pages TAKE a very long time to load

Approximate 5 to 15 seconds per web page to load since this firmware update

this firmware is defected

I've had the firmware for the last 4 days and I don't see the same behavior, it's working fine for me
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.

Re: Just got a new firmware on my SBG6580!

Sun, 09 Sep 2012 20:24:48 EDT

Anonymous_ posted : Just got it here SBG6580-3.5.8.2

a Word of warning

Web pages TAKE a very long time to load

Approximate 5 to 15 seconds per web page to load since this firmware update

this firmware is defected

Re: Just got a new firmware on my SBG6580!

Sat, 08 Sep 2012 00:26:52 EDT

trparky posted : Still on 3.3.1.0 in Cleveland, OH.

Re: Just got a new firmware on my SBG6580!

Fri, 07 Sep 2012 20:18:22 EDT

Elyria posted :

quote:
With version 3.3.1.0 you need to add the MAC address of your router to the "Rg Passthrough" list or it will not work. See the instructions here and follow all of

With the update, it's much easier to enable bridge mode.

I did not have to do any , of what you have described. Simply did the
disable napt and the Dlink was back to same ole.

I dunno bout easier. The steps I just did , were exactly the same as before.

Re: Just got a new firmware on my SBG6580!

Fri, 07 Sep 2012 20:10:49 EDT

Elyria posted : I have noticed....at least here (Geauga County Oh)
The wireless has been activated on menu. It indeed
works as you'd expect. Has zero value to me personally,
but certainly others, just might.

Re: Just got a new firmware on my SBG6580!

Fri, 07 Sep 2012 19:54:14 EDT

bluedyedvd posted : found a way to to disable or enable the wifi unplug the coax cable from modem reset the defaults let modem boot up and plug coax back in. I thought it was stupid to have to call twc to set the wifi

Re: Just got a new firmware on my SBG6580!

Fri, 07 Sep 2012 18:05:39 EDT

djrobx posted :

said by Postal:

What exactly is 'bridge mode'? Does it bypass all the router/wifi stuff and just use the modem?

Yes, that is exactly what bridge mode is.

With version 3.3.1.0 you need to add the MAC address of your router to the "Rg Passthrough" list or it will not work. See the instructions here and follow all of them.

»www.ehow.com/how_12124828_bridge···580.html

With the update, it's much easier to enable bridge mode.
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.

Re: Just got a new firmware on my SBG6580!

Fri, 07 Sep 2012 17:33:54 EDT

Postal posted : What exactly is 'bridge mode'? Does it bypass all the router/wifi stuff and just use the modem?

I have the SBG6580 (still on the 3.3.1.0 firmware), but want to turn off the wifi and just have the thing act as a modem/router/firewall with my comp hardwired into it.

If I log in and disable the primary network, will that accomplish what I want to do?

Recently moved and just started using TWC...
--
Next time you wave at me, use ALL your fingers.

Re: Just got a new firmware on my SBG6580!

Fri, 07 Sep 2012 15:36:35 EDT

TransitMan posted :

said by DrDrew:

Call TWC and ask about it then. Maybe a billing code is missing on your account...

It was missing from the account. They stated they don't know why it was removed, but all has been corrected.
Thanks.

Re: Just got a new firmware on my SBG6580!

Fri, 07 Sep 2012 14:42:18 EDT

anon posted :

said by thereach:

I didn't realize this, but somehow this update broke my router being in Bridged mode. I had to put the SBG6508 back in DHCP / NAPT Mode in order to get back out.

I figured out the solution (not that hard) and posted it in my original thread here: »[TWC] SBG6850 - Bridge mode worked for a year, now it doesn't ?! (5th post)

Hope this helps someone else.

THANK YOU SO MUCH! I work from home too and woke up this morning to find my internet not working. I checked the modem and noticed that the wireless indicator was now on, where it had been disabled in the past. To add to my confusion we had an earthquake overnight and I thought the settings may have reset to default with a power outage or something like that. So I logged into the modem and tried to follow the steps I had done to get it working in bridge mode when it was first set up but as soon as I disabled NAPT, all of the settings disappeared. Multiple resets later I was still getting nowhere and then I found this post. Again, thanks a ton!

Re: Just got a new firmware on my SBG6580!

Fri, 07 Sep 2012 13:00:43 EDT

DrDrew posted :

said by TransitMan:

said by djrobx:

said by TransitMan:

It seems that using this modem in router mode, the wireless portion has been disabled. Primary network stays grayed out and disabled, and there is no way to turn it on.

Way to go Time Warner RR, for a firmware upgrade that still doesn't work right.

While it may seem completely nuts to charge a monthly fee just for wifi, the modem allows for this. Sounds like TWC has disabled it on your modem.

And yet I pay for the EXTREME tier of service, which has no mention of any additional fees for wi-fi.

Call TWC and ask about it then. Maybe a billing code is missing on your account...
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.

Re: Just got a new firmware on my SBG6580!

Fri, 07 Sep 2012 12:58:41 EDT

TransitMan posted :

said by djrobx:

said by TransitMan:

While it may seem completely nuts to charge a monthly fee just for wifi, the modem allows for this. Sounds like TWC has disabled it on your modem.

And yet I pay for the EXTREME tier of service, which has no mention of any additional fees for wi-fi.

Re: Just got a new firmware on my SBG6580!

Fri, 07 Sep 2012 11:56:52 EDT

djrobx posted :

said by TransitMan:

While it may seem completely nuts to charge a monthly fee just for wifi, the modem allows for this. Sounds like TWC has disabled it on your modem.
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.

Re: Just got a new firmware on my SBG6580!

Fri, 07 Sep 2012 03:35:36 EDT

DrDrew posted :

said by TransitMan:

Might need to pay for the Home WiFi service for TWC to enable WiFi on their modem:
»www.timewarnercable.com/midwest/···working/
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.

Re: Just got a new firmware on my SBG6580!

Fri, 07 Sep 2012 02:23:55 EDT

TransitMan posted : It seems that using this modem in router mode, the wireless portion has been disabled. Primary network stays grayed out and disabled, and there is no way to turn it on.

Way to go Time Warner RR, for a firmware upgrade that still doesn't work right.

Re: Just got a new firmware on my SBG6580!

Wed, 05 Sep 2012 23:53:40 EDT

djrobx posted : This firmware appears to have solved the speed degradation issue I was having, which was forcing me to use it in bridge mode with a different router.

6 days of uptime, and I'm still getting my full 50mbit. Prior to this firmware I could not go past 48 hours without major slowdowns. Nice!

-- Rob
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.

Re: Just got a new firmware on my SBG6580!

Mon, 03 Sep 2012 16:47:32 EDT

SyphonBW posted : Just got the upgrade in NEO today as well

Re: Just got a new firmware on my SBG6580!

Fri, 31 Aug 2012 20:38:30 EDT

djrobx posted :

said by bluedyedvd:

Found a annoying bug SBG6580-3.5.8.2-GA-00-488-NOSH
The wifi light will come on everytime the modem resets but the wifi is still off. never had this until the bew firmware

I noticed that as well. Doesn't bother me too much though.
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.

Re: Just got a new firmware on my SBG6580!

Fri, 31 Aug 2012 13:51:46 EDT

bluedyedvd posted : Found a annoying bug SBG6580-3.5.8.2-GA-00-488-NOSH
The wifi light will come on everytime the modem resets but the wifi is still off. never had this until the bew firmware

Re: Just got a new firmware on my SBG6580!

Fri, 31 Aug 2012 02:35:50 EDT

bradenmcg posted : That's wild, I'm over on the east side and I still don't have this yet. I wonder if it gets rolled out by CM MAC address, and maybe mine is "further down the list"...

Re: Just got a new firmware on my SBG6580!

Thu, 30 Aug 2012 20:38:13 EDT

MetalMike posted : Thanks a lot for answering my questions. Much appreciated! :)