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Fraudulent charges on Rogers wireless - 443 minute call

Do you have a phone even capable of 7 hour talk time?

Ask them when & where this call was made from. They can triangulate the approximate area.

If this was at your home, how is the signal? If its low signal, I doubt you would be able to maintain a 7 hour call without the battery going dead, on any phone, as in low signal situation the phone uses more battery life.
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GO BLUE JAYS!

reply to SOFI
Sounds more like a Butt dial to me!

Rogers rarely listens to the "I didn't make this call" if their records show you made it, you made it, they don't care if they are right or wrong.

reply to SOFI
Hi SOFI, my name is RogersDarrell and I'm from the Rogers Social Media Team.
I'd like to review and investigate this call with you. I will need you to reach out to us on Twitter via @RogersHelps or Facebook via Facebook.com/Rogers where we can obtain further information as we are unable to PM you here due to your security settings.

Thanks SOFI!

RogersDarrell

reply to GroovyPhoenx

reply to RogersDarrel

reply to HiVolt
7hrs for a butt dial? That would be even more interesting.
Better questions, what number did you "dial" and why did the receiver of the call leave it on for 7hrs, I've had my share of butt/bag calls and I'll with no response, I hang up and the call is disconnected on the other side.
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No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......

reply to SOFI
$84 for a call of 443 minutes? That's a steal, these lying thieves from Rogers used to send me bills for $130 a month for making total calling times of less than 10 minutes to Niagara Falls or Wasaga Beach.

reply to SOFI
Did you check your phone's call list?

the bill will show the number dialed, their internal cdr records will have the location informaiton of the call, including the imsi and imei of the handset which made the call. they should provide this to you upon request
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Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!!

reply to Xstar_Lumini
Long distance goes up another 10c'/min soon, why? Because Bell did!

reply to SOFI
Strange that they should ask you to follow the request on twitter!

I for one do not have a Twitter, Facebook or any other personal information stealing Internet social media service, nor do I ever intend to. It will be too bad if I need to get a problem solved via one of these routes; I guess I'd be on my own! But it is also too bad that huge communications companies like Rogers require you to use such dodgy, shady, slimy and nonsensical methods as Twitter and Facebook to resolve an issue!

Just MHO!
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Rogers (Ericcson) Rocket Hub, Apple Intel iMac, OSX 10.6

Rogers does not require you to use Social Media to escalate issues. This Rogers employee is simply extending an offer of assistance. The OP and others who receive similar offers can either take it or pursue more traditional routes of assistance.

reply to HiVolt

reply to randomzero

Re: Fraudulent charges on Rogers wireless - 443 minute call

they dont need to triangulate, they know which tower your connected to. its THEIR network, why wouldn't they know?
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Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!!

reply to SOFI
I had a similar problem with Primus. 4 or 5 day long call. Fortunately my call logs also showed me calling other numbers during that time.
Ask your friend if she remembers the call. Maybe she has detailed phone records that show something to either contradict the duration, or prove that the call was not received.

My son had a fido call that lasted nearly an hour. Pocket dial to a number in the phone book. The call was to my old workplace (used to be my phone). There is no way they actually talked that long. After a couple of "hello, hello's" they would have hung up. Why the fido records show an hour long call (and so does the phone) is beyond me. I also thought that the call would end when either party hangs up. Guess not.

reply to rogersmogers