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Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed
reply to randomzero

Re: Fraudulent charges on Rogers wireless - 443 minute call

said by randomzero:

Good luck trying to get a rep to get that info.

lol it's not a frontline rep that checks that... it goes to someone else who investigates it. They can ABSOLUTELY triangulate it. It's common knowledge. A cell phone pings local towers, of which they have access of which towers were pinged during that call.

Thus giving an as HiVolt said, Approximate area of where it was made.

too funny with the "lol, nope"

randomzero

join:2010-03-25

said by Tx:

said by randomzero:

Good luck trying to get a rep to get that info.

lol it's not a frontline rep that checks that... it goes to someone else who investigates it. They can ABSOLUTELY triangulate it. It's common knowledge. A cell phone pings local towers, of which they have access of which towers were pinged during that call.

Thus giving an as HiVolt said, Approximate area of where it was made.

too funny with the "lol, nope"

Like I said, good luck trying to get that info from someone.


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed

said by randomzero:

said by Tx:

said by randomzero:

Good luck trying to get a rep to get that info.

lol it's not a frontline rep that checks that... it goes to someone else who investigates it. They can ABSOLUTELY triangulate it. It's common knowledge. A cell phone pings local towers, of which they have access of which towers were pinged during that call.

Thus giving an as HiVolt said, Approximate area of where it was made.

too funny with the "lol, nope"

Like I said, good luck trying to get that info from someone.

Consumers have several avenues to dispute it. There is a specific managers department you can speak with now. Not sure why you keep repeating yourself when you didn't even know it was possible? If someone isn't lazy, it'll get done (someone as in the customer)


J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..
reply to The Geezer

i've done the twitter thing before and it was way less painful then going through the endless menu options and you call 1-800-ROGERS1 or #611. It's worth investing in a twitter account if it's only to talk to Rogers. Their social media team is small, I think four or five staff members. But when I needed to get my cable looked at, I didn't have to put up with all this BS of reboot my GD'ed cable box a trillion times. They looked up my line, saw that it was weak, made the appointment for me.

Personally, I recommend the twitter experience. Yes, it's a little slower...but...it's better.

As for the OP, if the butt call was done, you should try to find out who they butt called.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein



Sarge

@rogers.com

Triangulation is very much indeed possible. Used all the time in criminal investigations especially homicide wherein the victim had a cell phone.

Rogers Security will run that part of the investigation into the call and report to whoever ends up taking you serious enough to request a triangulation report.

Expand your moderator at work

randomzero

join:2010-03-25
reply to Tx

Re: Fraudulent charges on Rogers wireless - 443 minute call

said by Tx:

Consumers have several avenues to dispute it. There is a specific managers department you can speak with now. Not sure why you keep repeating yourself when you didn't even know it was possible? If someone isn't lazy, it'll get done (someone as in the customer)

Who said I didn't know it was possible? I'm still standing by my original statement , however. I sincerely doubt anyone would be willing to look into this.