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mtoy

join:2005-08-08
Troy, MI

SA Explorer 3200 box keeps turning off

We've had this box since June and my husband has been complaining that it turns off by itself at random times. Just now I was trying to watch something, and each time it turned off a few minutes into the show. I'd like to exchange it later today for another box, but in searching for this problem I see it's a common problem with this box. Is there another brand/make box at the WOW office I could try? It's a SD box, no DVR.

baess

join:2011-01-28
Get the 4250.


WOW_Dan
Premium
join:2011-03-24
Naperville, IL
kudos:35
The 4250 and 4652 models are out there, but I can't guarantee their availability where and when you try to exchange yours.

The issue you're having sounds like an internal hardware issue with the box itself, so I do recommend having it replaced.