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randavis
74 Challenger 440 4bbl

join:2000-01-19
Blue Springs, MO

reply to koitsu

Re: Factory restore on a Dell

I think you have called it. When they installed the Win8 Preview the bootloader was changed.

This machine has a 250 gb hard drive according to Dell. In Disk Management, I see it listed as Disk0, Basic, 232.88 GB. It shows a 39 MB OEM partition, a 14.65 GB Recovery partition, and a 218.20 GB OS partition.

The Recovery partition was hidden so I assigned it a drive letter to see what is in it. It is NTFS. Status shows as: Healthy (System, Active, Primary Partition)

The OS partition is NTFS. Status shows as: Healthy (Boot, Page File, Crash Dump, Primary Partition)

The OS partition is C: The other partitions did not have a drive letter, but after assigning one, the Recovery partition is F:

I think that the OEM partition should be the boot partition.

I am unsure how to edit the boot files to boot from the OEM partition and at this point, I don't think that will remedy my problem.
--
IUOE Local 101

my daughter has a dell, less than a year old. gets blue screen. dell determined that there were a lot of corrupt os files.they want 267 dollars for a restore disk. they wouldn't even talk to me about how to access the restore partition, which is the reason i am here. she is still making payments to dell...it isn't even paid for. one would think that as long as a person owes you money, you would at least tell them how to access the restore partition. it's piss poor customer service driven by corporate greed, plain and simple.



Paolo
Mr. Wireless

join:2004-05-29
canada

i found out how to access the restore partition via a google search before dell could give us the answer. next time google before you call it will save u $$$
--
Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!!



CylonRed
Premium,MVM
join:2000-07-06
Bloom County

Manuals also provide that information as well as making the needed restore disks.



Paolo
Mr. Wireless

join:2004-05-29
canada

that would be great but i dont recall ever receiving manual for my computer, nor does my godfather on his laptop either.
--
Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!!



MSeng
Premium,Ex-Mod 2001-08
join:2000-07-13
Ork
kudos:6

Although a manual may not have come with the machine, they are always available through the Dell Support site.
--
A)bort, R)etry, I)nfluence with large hammer.



Paolo
Mr. Wireless

join:2004-05-29
canada

nice, first they save on paper, next they save on CD-roms, whats next, your gonna have to assemble the laptop yourself?
--
Happiness is like peeing your pants... Everyone can see it, but only you can feel its Warmth!!



CylonRed
Premium,MVM
join:2000-07-06
Bloom County

reply to Paolo
I have yet to see a Dell not have a manual and I bought my mom a dell less than a year ago.


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