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disconnected

@snet.net

[help] Speed Test Normal, but Internet Running Very Slow Today

A lot of pages fail to load, family members report not being able to stream video. Speakeasy speedtest failed to load on the first try. Second try yielded these results, which are nominal for our 3/512 cap:

Download Speed: 2379 kbps (297.4 KB/sec transfer rate)
Upload Speed: 414 kbps (51.8 KB/sec transfer rate)

Virus scanned all our PCs and are clean. Rebooted the 2Wire gateway and all routers. But internet continues to be slow.

Is there an issue in western CT affecting DSL service?


bennor
Premium
join:2006-07-22
New Haven, CT

Re: [help] Speed Test Normal, but Internet Running Very Slow Tod

While I now have U-Verse internet, I also had roughtly two days worth of issues earlier this week as well. My Roku's were almost unusable as they kept rebuffering every few minutes. Surfing was slow at times.

Things seem to have cleared up late yesterday and this morning though.

Normally when I had DSL issues in the past it was mostly related to the AT&T DNS servers, using third party public DNS servers like Google's usually solved the problem. Unfortunatly with the U-Verse gateway I cannot change the DNS servers (AFAIK).



WebWining

@sbcglobal.net
reply to disconnected

A friend in Norwich just called me saying her internet has been down since yesterday afternoon, the same time my church in Norwich lost servive. The church internet came back up about 20 minutes later. Sadly my friends at&t dsl is still down. Set rebooted everything and all her lights are green but still cannot go out on the web.



disconnected

@snet.net
reply to bennor

My wife thinks it's the hurricane. Maybe knocked out power to states whose routers our traffic passes through. Still slow here. Facebook doesn't load on the first try. Must retry many pages to get them to load completely.



disconnected

@snet.net

Slower than dialup speeds continue to persist. I can't install Flash update due to 'download timeout' errors.



disconnected

@snet.net



Speed test is about 75% of normal, but web sites load sssllllloooowwwlllyyyy, like 56K dialup. 60 seconds for each JPEG image to load on some sites. Several minutes to open a page on Facebook. Even Google is slow much of the time. Three days in a row now and the net is still crawling.



Darknessfall
Premium
join:2012-08-17
kudos:5
Reviews:
·Comcast
·AT&T U-Verse

1 edit

While I don't have regular DSL and using U-verse when I checked my U-verse internet today after having Comcast for a week my latency was 10ms higher(35 from 25) and I usually get 3.1/0.95 speedtests on our 3 down/1 up plan but was getting super lag bursts for a couple of seconds. Not sure but the lag could of been caused by how I turned off wireless for a few days and our neighborhood's routers began creeping into my channel :P.



bennor
Premium
join:2006-07-22
New Haven, CT
reply to disconnected

My speeds and latency issues seem to have dissipated for now. U-verse 3mb is showing the following this evening.




Darknessfall
Premium
join:2012-08-17
kudos:5

2 edits

Are you on ADSL2+ or VDSL2 Bennor? I'm close to you but get way better speeds/latency on U-verse pro. I know most of downtown/nearby downtown NH are on ADSL/ADSL2+ and only the far edges of NH are on VDSL2



disconnected

@snet.net
reply to bennor

That latency seems high to me, but not overly.
Funny thing is, Google is taking close to 10 seconds to load their search page, but the pings are pretty good:

Pinging google.com [74.125.226.199] with 32 bytes of data:

Reply from 74.125.226.199: bytes=32 time=19ms TTL=54
Reply from 74.125.226.199: bytes=32 time=20ms TTL=54
Reply from 74.125.226.199: bytes=32 time=18ms TTL=54
Reply from 74.125.226.199: bytes=32 time=19ms TTL=54

Ping statistics for 74.125.226.199:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 20ms, Average = 19ms


A very few sites seem to respond okay, but most of the sites I use are so sluggish as to be unusable (ie., the pages load partially then just hang there indefinitely).

I've rebooted the DSL gateway, but absolutely no improvement resulted. Three days now this has gone on and my inlaws are complaining because they can't watch streams from their home country. Heck, *I* can't watch any Youtube videos either, for that matter. Tried to watch a MSNBC news clip and even the advertizement wouldn't play. I got about .2 seconds of audio and then it froze. Does this on every PC in the house.
A real head-scratcher.


bennor
Premium
join:2006-07-22
New Haven, CT
reply to Darknessfall

said by Darknessfall:

Are you on ADSL2+ or VDSL2 Bennor? I'm close to you but get way better speeds/latency on U-verse pro. I know most of downtown/nearby downtown NH are on ADSL/ADSL2+ and only the far edges of NH are on VDSL2

It would appear I'm VDSL per the 2Wire 3600HGV Broadband Link Type.


mss

@snet.net
reply to disconnected

DSL has been having issues since Thursday (8/29) in Stafford (northeast Connecticut). Web surfing is slow (takes a long time to resolve sites) and connection speeds are variable (sometimes close to max and sometimes less than 1mb -- this is a 6mb DSL circuit).

Normally connected via a linksys router, but also tested connecting the modem directly to the jack in the box on the outside of the house and had the same results.

AT&T sent out a tech as they suspected it was an issue with the line, but all line tests came back "ok". Ended up getting switched to a new port in the central office, but it didn't help.

I suspect it has to be an issue on AT&Ts end -- possibly DNS related.



DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
kudos:1

If you know how to reconfigure DNS in your router and are in a position to do so, try substituting 4.2.2.1 and 4.2.2.2 as DNS servers. IF DNS is the problem, that should fix it. I'm not sure you can do this with the UVerse [VDSL] modems, but it should work with [A]DSL.



mss

@snet.net

I've tried numerous DNS servers (google public DNS, OpenDNS, the AT&T DNS and the two you suggested), but the issue remains. The issues being reported by others are nearly identical to those I'm experiencing, so I have to assume the issue is somewhere in AT&Ts network.

Disconnecting and reconnecting will sometimes rectify the speed issue (though it can still hang while negotiating what I have to believe is something DNS related), but the speed will suddenly drop to less than a megabit.

Maybe they'll be able to get it sorted out after the long weekend -- I hope!



GolfGirl

@snet.net
reply to disconnected

I'm having the exact same problem in Danbury. Please advise.



disconnected

@snet.net
reply to mss

Conditions have ever so slightly improved, but there are many web sites that I cannot reach, or can only reach after several tries. Even Google is sometimes very slow. I was able to play some parts of Youtube videos, but then they would stop buffering before the end and stall. Wikipedia article wouldn't load earlier, but a ping to them was about 53ms. Then later the main Wikipedia page loaded quickly. Some news sites load slowly, others not at all.
Facebook is gradually improving, though still sometimes very slow.

Must have been some major outages around the country. It feels almost like that time when a massive DoS attack was in progress last year and much of the net was sluggish, only worse.

I recall several years back, talking to a Tier 2 AT&T tech support person and learning that they have to clear the logs and reboot certain routers, or they slow way down to crawl speeds. Am wondering if AT&T needs to reboot some of their routers that serve affected areas?



disconnected

@snet.net
reply to mss

I can't even browse other topics in THIS forum:

Oops! Google Chrome could not connect to www.dslreports.com
Suggestions:
Access a cached copy of www.­dslreports.­com/­forum/­r27241954-­Download-­speed-­is-­only-­150kbps-­with-­1.­5Mbps-­connection-­
Try reloading: www.­dslreports.­com/­forum/­r27241954-­Download-­speed-­is-­only-­150kbps-­with-­1.­5Mbps-­connection-­
Search on Google:


Darknessfall
Premium
join:2012-08-17
kudos:5

1 edit

So is this happening to many on U-verse along with ADSL? I just tried my U-verse connection and had no problems loading any pages.



Angry_Hamste

@snet.net

I'm in Norwich and it appears someone or something has dropped a greasy hairball in my intertubez. 1.5 meg DSL, no Uverse.

This has been driving me nuts for days. Sites load halfway, Youtube videos won't load, Google takes forever. Some (not all) downloads that usually run at 120-150k are topping out at 12k. World of Warcraft latency is awful jumping randomly from 200-13,000ms. It fluctuates particularly badly after 7pm. Smoothping fixes WoW bringing it down and holding it at a solid 100/100ms but I shouldn't be forced to tunnel to play my game.

I reinstalled Windows and flashed my router with a fresh DD-WRT but it didn't help. Tried with and without the router, used my old Speedstream 4100 modem to test, same problems.

Here's some pathpings:

Google:

Tracing route to www.l.google.com [173.194.75.103]
over a maximum of 30 hops:
0 Spaz64 [192.168.1.25]
1 DD-WRT [192.168.1.1]
2 bras11-l0.mrdnct.sbcglobal.net [204.60.4.47]
3 dist1-vlan50.mrdnct.sbcglobal.net [66.159.184.194]
4 12.83.49.58
5 gar1.chsct.ip.att.net [12.122.105.117]
6 12.249.88.6
7 72.14.239.46
8 209.85.251.37
9 72.14.239.93
10 209.85.241.222
11 216.239.48.159
12 * * *
Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Spaz64 [192.168.1.25]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% DD-WRT [192.168.1.1]
0/ 100 = 0% |
2 20ms 0/ 100 = 0% 0/ 100 = 0% bras11-l0.mrdnct.sbcglobal.net [204.60.4.47]
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% dist1-vlan50.mrdnct.sbcglobal.net [66.159.184.194]
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% 12.83.49.58
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% gar1.chsct.ip.att.net [12.122.105.117]
0/ 100 = 0% |
6 26ms 0/ 100 = 0% 0/ 100 = 0% 12.249.88.6
24/ 100 = 24% |
7 27ms 24/ 100 = 24% 0/ 100 = 0% 72.14.239.46
76/ 100 = 76% |
8 --- 100/ 100 =100% 0/ 100 = 0% 209.85.251.37
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% 72.14.239.93
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% 209.85.241.222
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% 216.239.48.159

Trace complete.

----------------

WoW server Icecrown (hosted in NYC):

Tracing route to 199.107.6.236 over a maximum of 30 hops

0 Spaz64 [192.168.1.25]
1 DD-WRT [192.168.1.1]
2 bras11-l0.mrdnct.sbcglobal.net [204.60.4.47]
3 dist2-vlan60.mrdnct.sbcglobal.net [66.159.184.227]
4 bb2-10g2-0.mrdnct.sbcglobal.net [151.164.92.153]
5 gar1.nw2nj.ip.att.net [12.122.130.93]
6 * 12.122.251.6
7 * * mdf001c7613r0004-gig-10-1.nyc3.attens.net [63.240.65.18]
8 * * *
Computing statistics for 175 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Spaz64 [192.168.1.25]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% DD-WRT [192.168.1.1]
0/ 100 = 0% |
2 20ms 0/ 100 = 0% 0/ 100 = 0% bras11-l0.mrdnct.sbcglobal.net [204.60.4.47]
100/ 100 =100% |
3 --- 100/ 100 =100% 0/ 100 = 0% dist2-vlan60.mrdnct.sbcglobal.net [66.159.184.227]
0/ 100 = 0% |
4 --- 100/ 100 =100% 0/ 100 = 0% bb2-10g2-0.mrdnct.sbcglobal.net [151.164.92.153]
0/ 100 = 0% |
5 --- 100/ 100 =100% 0/ 100 = 0% gar1.nw2nj.ip.att.net [12.122.130.93]
0/ 100 = 0% |
6 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.6
0/ 100 = 0% |
7 --- 100/ 100 =100% 0/ 100 = 0% mdf001c7613r0004-gig-10-1.nyc3.attens.net [63.240.65.18]

Trace complete.

----------------

fark.com:

Tracing route to www.fark.com [64.191.171.200]
over a maximum of 30 hops:
0 Spaz64 [192.168.1.25]
1 DD-WRT [192.168.1.1]
2 bras11-l0.mrdnct.sbcglobal.net [204.60.4.47]
3 dist2-vlan60.mrdnct.sbcglobal.net [66.159.184.227]
4 bb2-10g2-0.mrdnct.sbcglobal.net [151.164.92.153]
5 gar1.nwrnj.ip.att.net [12.122.130.169]
6 * ae6.edge3.newyork1.level3.net [4.68.63.141]
7 vlan90.csw4.NewYork1.Level3.net [4.69.155.254]
8 ae-92-92.ebr2.NewYork1.Level3.net [4.69.148.45]
9 ae-6-6.ebr2.NewYork2.Level3.net [4.69.141.22]
10 ae-2-2.ebr1.Chicago1.Level3.net [4.69.132.65]
11 ae-6-6.ebr1.Chicago2.Level3.net [4.69.140.190]
12 ae-104-3504.edge2.Chicago2.Level3.net [4.69.158.13]
13 INSIGHT-MID.edge2.Chicago2.Level3.net [4.59.28.42]
14 74-143-0-54.static.insightbb.com [74.143.0.54]
15 64.191.171.200

Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Spaz64 [192.168.1.25]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% DD-WRT [192.168.1.1]
0/ 100 = 0% |
2 16ms 0/ 100 = 0% 0/ 100 = 0% bras11-l0.mrdnct.sbcglobal.net [204.60.4.47]
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% dist2-vlan60.mrdnct.sbcglobal.net [66.159.184.227]
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% bb2-10g2-0.mrdnct.sbcglobal.net [151.164.92.153]
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% gar1.nwrnj.ip.att.net [12.122.130.169]
0/ 100 = 0% |
6 21ms 27/ 100 = 27% 27/ 100 = 27% ae6.edge3.newyork1.level3.net [4.68.63.141]
0/ 100 = 0% |
7 22ms 0/ 100 = 0% 0/ 100 = 0% vlan90.csw4.NewYork1.Level3.net [4.69.155.254]
0/ 100 = 0% |
8 18ms 0/ 100 = 0% 0/ 100 = 0% ae-92-92.ebr2.NewYork1.Level3.net [4.69.148.45]
0/ 100 = 0% |
9 20ms 0/ 100 = 0% 0/ 100 = 0% ae-6-6.ebr2.NewYork2.Level3.net [4.69.141.22]
24/ 100 = 24% |
10 44ms 25/ 100 = 25% 1/ 100 = 1% ae-2-2.ebr1.Chicago1.Level3.net [4.69.132.65]
0/ 100 = 0% |
11 45ms 27/ 100 = 27% 3/ 100 = 3% ae-6-6.ebr1.Chicago2.Level3.net [4.69.140.190]
0/ 100 = 0% |
12 39ms 24/ 100 = 24% 0/ 100 = 0% ae-104-3504.edge2.Chicago2.Level3.net [4.69.158.13]
1/ 100 = 1% |
13 69ms 25/ 100 = 25% 0/ 100 = 0% INSIGHT-MID.edge2.Chicago2.Level3.net [4.59.28.42]
3/ 100 = 3% |
14 53ms 92/ 100 = 92% 64/ 100 = 64% 74-143-0-54.static.insightbb.com [74.143.0.54]
0/ 100 = 0% |
15 51ms 28/ 100 = 28% 0/ 100 = 0% 64.191.171.200

Maybe I'm too dumb to read these right but I'm pretty sure my packet loss should be a lot closer to none.



Viz

@snet.net
reply to disconnected

I've been having this exact same problem since last Friday. Downloads are INSANELY slow (I'm trying to update Quicktime on Firefox...it's 37.7 MB and the download is going at a rate of 5 KB/sec). WoW latency shot up to 12k, and has been around 8 or 9k most of the time. Google takes 10-15 seconds to respond to search queries. Youtube mostly doesn't work. Any sort of images have difficulty being shown. It's annoying and ridiculous, and AT&T can't find ANYTHING wrong on their end.


ostroffjh

join:2010-11-12
Old Lyme, CT
reply to disconnected

I've also had similar problems for several days. Almost 60 seconds just to get this response page after clicking on "reply." However, some pages seem to have no delay at all. Very inconsistent results with incoming.att.net - either with ping or trying to fetch mail (either Balsa or Evolution) sometimes quick response, sometimes just a timeout and no response. At those times, a traceroute just goes one step beyond my router, and then off to the ether. Reconnecting or rebooting the router seems to give help more often than not, but only temporary.



mss

@snet.net
reply to disconnected

Well, it's been a week and the issues persist. It's doubtful that any more calls to AT&T is going to solve anything. I just don't have the patience to sit through the nonsense with another one of their phone support people. They seem either ignorant of the issue or unwilling to recognize it.

I'm going to be calling the cable company today (Cox in this neck of the woods) and will get an internet/phone bundle. I'll get better speed (and hopefully better reliability).

It's not worth my time or effort to deal with a company apparently unconcerned about supporting their products/customers. The bottom line is, I need my Internet connection to work and it's no longer working with AT&T.



AngryHamster

@snet.net

Yep, still going on. Getting packet loss on various addresses ending in .mrdnct.sbcglobal.net.

I'm having to use random forum spammer proxies to get Windows Update to actually finish updating. Some proxy in California dropping cialis spam shouldn't be more reliable then my ISP. If the problem were on my end then sending my traffic through da hood wouldn't be any faster :/



zippster

@snet.net
reply to disconnected

Having the same problem over the past week. Seemed to correct itself late last night and there has been no problem today. Can anyone else confirm this?



snetnet

@snet.net
reply to disconnected

found this on forums.att.com :

You will be pleased to hear that I sent a PM to ATTAlexCM on these boards who forwarded this link (and the one on dslreports.com) to the appropriate parties. i got a call back from Customer Service within 24 hours, and then another call from Chris, an upper end tech guy who acknowledged the problem was indeed on their end. Anyone who hopped thru the Meridian CT area was affected with legacy accounts more likely to be affected. They already had it rerouted by the time of that call which was on Thursday afternoon, and I've been fine ever since with 1 slight 5 min downtime as I assume they were doing continued work. They will be continuing to monitor this hop and fix and I was told they would check back with me Monday to verify its been running up to par that whole time. So far so good.

Now if only they would be able to have a better communication flow so the front line phone techs could have made them aware of this issue a week ago when they got error reports from us customers (or vice versa if they were monitoring all their controlled jumps, spotted the outage and told the techs to tell us customers they were aware of it) it would have gone a lot smoother and quicker for us all.



disconnected

@snet.net

Over this weekend, I noticed that the internet speeds returned to normal. I go through Meridan, CT too, as regional web pages say I'm calling from Meridan. I guess the problem was finally fixed. I wish it didn't take a whole week though.