Carrying Place, ON
reply to HackedWEP
Re: [Eng] Router was WEP cracked. $600 in overages. What can we
said by HackedWEP :From the information provided, you seem to be the victim of a crime. So a police report is in order.
One of my roommates switched the router from WPA to WEP a few months ago. Sometime around mid July, the router's WEP key was cracked, the login/password changed, and immense torrenting was begun. We have the 70Mbit TGV package.
Overage amounts to nearly $600.
We have about as much proof of it being WEP hacked as you can get. The usage pattern is hugely abnormal, with discrete start/stop dates that any idiot would identify.
Videotron refuses to compromise on the amount.
What is our recourse here? Can we take this to small claims against Videotron?
If so, and again based on your description of the circumstances, it would seem that your roommate unknowingly enabled this crime.
That's where you lose me. Is there something in your contract that that made you believe Videotron would protect you from this?
Whoever did this is very close, or within line of sight. Sniff him out and turn him in.
I think your recourse is taking steps to prevent this from reoccurring. Once that is done, explain the situation and your remedy to your ISP and seek some compassion.
As previously suggested, calling back and speaking with a different CSR may be the easiest route to get a break.
Failing that, your roommate needs to step up.