OS and Software > Microsoft Help > [WIN7] Program being blocked?

[WIN7] Program being blocked?

Did you delete it or uninstall it?

unistalled

Had one person say on a poker forum it was the netframe? Advised me to unistall it and download 3.5SP1. Did that and no differance.

reply to ez2cy
What does "blocking it" actually mean when "they" say it?

If this is truly a firewall or AV issue, no amount of uninstalling and reinstalling either the app or the .NET framework will change the firewall or AV settings.

The Windows firewall is at Control Panel -> Windows Firewall. Is there any mention of 'your poker client' there? But this is elementary stuff, so it seems odd that the poker client support people didn't look there.

reply to ez2cy
I know its not the same issue, but I had an issue that went on for 4 months with playing online games with Pogo.

I don't use the Windows Firewall, and my "router" is a self-built one. Its a Dell Desktop running Smoothwall Express 3.0.

By default, the port blocking rule was "Block all with exceptions". So, this means that any port that I needed to use, I had to open it myself. Smoothwall did most of the common ones (web, IM's email, etc). I had to open some additional ones for Skype, and Teamview.

However, I was still having issues with the Pogo online games working. I kept getting an error message (something about their servers were busy or something, or a time out).

Long story short, I started looking at the firewall logs. By trial and error, I had to open up the following ports
14314
14319
14323
14405
14694
14696
17135
17172

And that's just the start, as I had not tested every game yet. It looked like each game was using a different set of ports. I finally gave up, and modified the rules to be "Allowed with exceptions". So, I did not have to worry about opening any more ports.

Bottom line is that if you have a firewall of some kind, you may want to look at the firewall logs, and see if there is any indication of ports being blocked on that application.

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail

Blocking it to them is my firewall or AV.

I unistalled or disabled all the firewalls/AV I know of.

Where do I look for firewall logs for my router
Or look at ports?
Thanks for the help

reply to ez2cy
Is it inbound or outbound connections that are being blocked?

(I can't see why a 'poker client' would need to handle inbound connections, but...)

reply to plencnerb
Have a dlink.

Thanks

Its probably an outbound connection log that you are looking for.

As far as where you get to that on a DLINK Router, I'm sorry as I don't own one (mine was a netgear). Hopefully someone else can post how to get there.

You may also try to google your router's model #, and see if you can find the manual. It should be in there too.

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail

reply to dave
I understand what you are asking but don't...LOL

I have no idea what is being blocked. I think it's the program itself.

I got to start it, it begins to load (atleast I get a small grey square and the computer blinks and it's gone.

Blocked may not be the right word they used. Something is stopping it from opening, or shutting it down when it tries to open.

No, you are using the right word: Blocking. That is the same thing that was happening to me with the games on the Pogo webpage. The game would start to load, but it would not load fully. Then, after about 2 or 3 minutes, I would get a page that indicated an issue. It was a real generic message (I think the words time out were used), and to me, it seemed to indicate that the problem was on Pogo's end (like they had server or network issues).

I just took it upon myself to go looking into the logs of my firewall and that is when I saw the requests (source and destination IP's and Ports) being blocked. After doing research on the destination IP's, I verified that it was one of the Pogo's servers, and I would then open the port that it wanted. As I had indicated, Pogo is odd, in the fact that it requires so many different ports to be open in order (for outbound traffic) for their games to be played. Some of them are the ones I listed in a post on the 3rd of Sept.

So, in your case, it appears that something in your DLINK Router is blocking the information from going from your computer out to the internet.

A simple test would be to remove your router, and plug your computer directly into your Modem, and see what happens. If the game loads, then we know for sure that its your router causing the problem.

I again want to point out that I don't know much about the configuration screens on the DLINK that you have. So, if you could post the model #, someone else may be able to help you there. I could also help once you do that, as I would search online for the users manual.

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail

Wired direct, still don't work so it's not he router blocking it.

ahhhhhhhhhhhhhhhgggggggggggggggg

Well, that was not what I expected to happen.

Ok, lets review: As far as you can tell, you have disabled or uninstalled all of the firewalls and AV that you know of on your computer. You have also removed your router from the equation.

Yet, the program still does not work: you get the same error as you did when you started this thread....the program will not start up.

Would it be possible to provide the name of this "poker client"? I would like to do some research on this and see what I can find out about it. Also, is it possible to download the game from the internet (either the game is free, or if you have to pay for it, do they offer a free trial)? I ask as I'm running Windows 7, and maybe running it myself could help solve this mystery.

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail

To be clear, I do not get an error message. It just starts to start (little grey box comes up and goes)

Poker client is Lock Poker

»lockpoker.eu/

Download if free. Loaded it on wife's laptop and it works fine, but she's using Vista on it.

As I said, had it before and it was fine.

reply to ez2cy

Picture #1
Picture #2
Picture #3
Picture #4

I get as far as pic 1, the grey box with clock, it goes away and nothing.

Not sure what you are meaning by the ping and the update.playdata.co.uk/ Kinda computer idiot here.

I put in my url addy and got a blank white page with

Server Name: WEB 1

Not sure if that was what you wanted me to do or not. ????

No problem as far as what I asked you to do with ping and nslookup. Putting "update.playdata.co.uk" into the URL address spot and having your browser return "Server Name: WEB 1" shows that your computer can resolve the name. For what its worth, when I do the same thing, I get "Server Name: WEB 2"

Ping and nslookup are DOS commands, and what they could show is if your computer is having any issues getting to the site. Knowing your browser was able to resolve it, you do not have any DNS issues or routing issue. So, it goes back to something is blocking the game itself (again, could be a port).

I am kind of busy the next few days, but if I get a chance, I'll try to configure my smoothwall express firewall and see if I can get it to "break" like it does on your computer, and then see what I find out.

Hang in there...we'll get this solved yet.

--Brian
--
============================
--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail

ty for your effort, appreciate it.
Jim