Topic 'Re: [Eng] Router was WEP cracked. $600 in overages. What can we' in forum 'Videotron' - dslreports.com

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Thu, 13 Sep 2012 09:04:22 EDT

GuiGQc posted : This might help your cause:
»Courts: Leaving Hotspot Unsecured Not 'Negligence'

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Mon, 10 Sep 2012 13:14:23 EDT

CopperFibre posted : Did you call the OPC? They will tell you about what you can and cannot do

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Thu, 06 Sep 2012 09:11:31 EDT

GuiGQc posted :

said by Dunlop:

...then a week later still cancel with them

LOLLLLL haha!

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Thu, 06 Sep 2012 08:58:38 EDT

Dunlop posted : Get an install date with Teksavvy or Electronic Box and tell Videotron your are cancelling and I am sure they will waive all the charges in their retention department to keep you as a customer

...then a week later still cancel with them because the amount of money you pay extra with Videotron vs the iisp's is freaking criminal.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Thu, 06 Sep 2012 08:34:14 EDT

InvalidError posted :

said by zorxd:

I agree that you should accept the 200$. Videotron is doing you a favor.

I would say Videotron is doing itself a favor.

By dropping the bill to $200 even though all evidence points to negligence (OP should have secured his router to prevent his flatmate from messing with wireless security without authorization), the hearing is likely going to be very short assuming the judge does not simply refuse to hear the case.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Thu, 06 Sep 2012 07:46:51 EDT

anon posted :

said by zorxd:

Videotron is doing you a favor.

LOL
LOL
LOL
*snort*

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Thu, 06 Sep 2012 01:10:53 EDT

zorxd posted : I agree that you should accept the 200$. Videotron is doing you a favor. Don't go to court you will loose.
If you are still unhappy, switch to an other ISP however.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Wed, 05 Sep 2012 16:02:43 EDT

GuiGQc posted : Don't go to small claims. You'll lose and they might even charge you the whole 600$.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Wed, 05 Sep 2012 15:42:48 EDT

InvalidError posted :

said by dragonfly:

We're still very much considering a small claims action.

Unless you are unemployed or can take a day off to go to court, this will likely cost you more than the $200 bind you are trying to wiggle out of since the court probably won't grant you any collateral damages.

While the court might agree that Videotron's rates are excessive and Videotron should do a better job at notifying customers about usage charges, I would not be surprised if it concluded that Videotron has already made a reasonable effort to "make things right" and that it was still ultimately your responsibility to keep tabs on usage.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Wed, 05 Sep 2012 14:36:54 EDT

TH47 posted : Looks good indeed!

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Wed, 05 Sep 2012 14:31:17 EDT

LEKO posted :

said by Melk:

http://netusage.iau5.com/

Just installed it on Chrome, works fine! :D

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Wed, 05 Sep 2012 14:15:32 EDT

Melk posted : Congrats on lowering the charges. I do admit that $200 is still much though.

I use this tool to monitor my usage. It's great because it adds a button Firefox with the monthly % used during the billing period -- very easy to see right away at what % you are every time you open FF. So every time I use the Internet, I know exactly where my usage is.

Here's the link to the website itself.. you can also use the Addons FF option to find it although I use the direct site to make sure I get the latest version.

»netusage.iau5.com/

I even talked to the guy maintaining it when it stopped working with Videotron last year (the tool is for a lot of ISP around the world), and he fixed it within days. Donated to him after that :)

I know it's a bit late in the game, but IF anything unusual happens to your bandwitdh in the future (to you or anyone else reading this), this tool will let you know within hours.

gluck

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Wed, 05 Sep 2012 14:09:54 EDT

GuiGQc posted : Reduction from 600$ to 200$ is even better than we thought! We were expecting half the price. Let us kniow if you manage to drop it even lower!

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Wed, 05 Sep 2012 14:08:51 EDT

dragonfly posted : Well now that's a given :p My friend who switched the encryption to WEP is not exactly a computer guy. Still, that shouldn't be enough to cost anyone $600.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Wed, 05 Sep 2012 14:04:31 EDT

LEKO posted :

said by dragonfly:

Anyway, thank you all for your input so far. We did reference DSLReports to Videotron and we felt it gave us some leverage. I would warn all Videotron customers to set up these bandwidth notifications immediately or risk immense bills due to the actions of others.

AND do not use WEP! ;)

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Wed, 05 Sep 2012 14:02:37 EDT

LEKO posted :

said by GuiGQc:

The difference is that every kid with a laptop can try to use your wifi to download movies. Not every kid with a laptop will have the nerves to go steal your TV.

I do really hope is not the kind of advice you give. It's like recommending people using password 1234. Yes, it's a password, but it is not secure.

Think about it: do you want to pay that 600$ bill?

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Wed, 05 Sep 2012 14:00:51 EDT

Hyrules posted : a good thing to use if you aren't already is VBMon. it's a gadget for windows vista / 7 that monitor your videotron bandwidth.
--
- Technicien en informatique [A+]
- Chasseur d'orage

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Wed, 05 Sep 2012 13:57:51 EDT

dragonfly posted : An update for those interested:

After about 7 hours combined on the phone, we were able to have the overage charge reduced from $600 to ~$200, but we're still out $200.

We're still very much considering a small claims action. Our opinion is that the bandwidth notification should be enabled by default, opt-out not opt-in, and that if Videotron insists on "the sky's the limit" overages, it should be more proactive in notifying its customers when something is seriously amiss.

Just to remind everyone, the original overage charge represents 7x our monthly fee. Videotron had the technical ability to warn us at every day we were over the cap, by $100, by $200, by $400, by $600, but chose not to, because it meant more money for them. That's called a conflict of interest. Quebec has consumer protection laws for exactly this reason, and we intend to leverage them.

Anyway, thank you all for your input so far. We did reference DSLReports to Videotron and we felt it gave us some leverage. I would warn all Videotron customers to set up these bandwidth notifications immediately or risk immense bills due to the actions of others.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Wed, 05 Sep 2012 13:48:26 EDT

GuiGQc posted : The difference is that every kid with a laptop can try to use your wifi to download movies. Not every kid with a laptop will have the nerves to go steal your TV.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Wed, 05 Sep 2012 13:42:15 EDT

LEKO posted :

said by GuiGQc:

said by LEKO:

WEP is no better than leaving the WiFi unsecure.

Well, I think your pushing it a little. It still blocks over 95% of the population.

I'm not pushing a little...
It's the last 5% we want to block, so WEP is useless to block them.

Why do you lock your door at home? It's not the average joe, it's for the small fractions of bad guys.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Wed, 05 Sep 2012 13:23:35 EDT

GuiGQc posted :

said by LEKO:

WEP is no better than leaving the WiFi unsecure.

Well, I think your pushing it a little. It still blocks over 95% of the population.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Wed, 05 Sep 2012 12:43:30 EDT

LEKO posted :

said by Cesco:

Just to make sure: did you slap your roomie upside the head for downgrading the router's security to WEP (unless there was valid reason for doing so)??

^
There is NO reason to use WEP. WEP is no better than leaving the WiFi unsecure.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Tue, 04 Sep 2012 22:36:02 EDT

Tig posted :

said by Ahuacamolli:

6. Unless you access your router using wireless connections from outside your home, paint the walls of your home using paint that blocks wireless traffic. Think long and hard about this solution as it's difficult to remove the paint. And remember that windows and glass doors would remain unpainted.

Can you please post a link to this wireless blocking paint product. I'm intrigued.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Tue, 04 Sep 2012 18:37:24 EDT

swintec posted :

said by Ahuacamolli:

Without a lawful warrant, your provider can't/won't provide documentation they might have in the way of logs evidencing what MAC addresses were used to make connections on the internet via your router and internet service.

1. Regularly changing your WEP password, and not using simple passwords

Why would the ISP see any other MAC address besides the device connected to his modem, which in this case was the router?

Also, do not use WEP at all, why even leave that as an option? He also admitted to having the security type changed to WEP, which, IMO is a mistake that cost him $600.
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Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Tue, 04 Sep 2012 17:55:59 EDT

Ahuacamolli posted : It seems to me that you are the victim of a theft. A theft most likely committed by someone who lives within 300 feet or so of your router. Given the amount of bandwidth consumed with a wireless connection to your router, that someone is probably even closer than 300 feet. Perhaps even someone you know.

Did you report the theft to your local law enforcement agency with jurisdiction? They just might have ongoing, or future investigation that could use your input/evidence. Without a lawful warrant, your provider can't/won't provide documentation they might have in the way of logs evidencing what MAC addresses were used to make connections on the internet via your router and internet service. Such a warrant would be a part of an investigation by law enforcement instigated by the filing of a report with law enforcement by you.

Some of the actions you can take to prevent such thefts in the future include:

1. Regularly changing your WEP password, and not using simple passwords
2. If your router has the ability to allow wireless connections from only approved MAC addresses, setup your router to only allow wireless connections from only those MAC addresses.
3. If you router allows you to maintain a log of connections made through your router, enable such logging, and check that log from time to time.
4. If your router provides a list of active connections, check that list whenever your internet connection seems to be slower than usual.
5. Turn off, or disconnect the power from your router when it's not in use.
6. Unless you access your router using wireless connections from outside your home, paint the walls of your home using paint that blocks wireless traffic. Think long and hard about this solution as it's difficult to remove the paint. And remember that windows and glass doors would remain unpainted.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Tue, 04 Sep 2012 14:18:22 EDT

zorxd posted : A lot of people do a lot a abnormal usage. 4-5x the daily average is very common for me. It's normal that Videotron do not call you. I think you can set email warnings when you reach, say, 50% of your monthly cap. You choose to not use it. How is it videotron's fault?
Also it's 600$. It's bad, but it is much less a problem than if your credit card was stolen. That's why credit card company NEED higher security features than Videotron.

You chose a company with bad overcharge fees with no maximum. And yes, WEP sucks. Almost as much as having no encryption.

If you could just cancel your bill, any customer downloading too much would do the same as you and pretend that their wifi router was hacked.

If I were you I'd just change to an other ISP. Some are unlimited or have much lower over limit fees.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Tue, 04 Sep 2012 14:14:06 EDT

swintec posted :

said by dragonfly:

Broadly, we feel that, since a bank or credit card company is quick to call and warn you about increased/abnormal usage on your account, since Videotron is evidently assigning us a $600 credit line on our bill, they should take the same precautions. We can't think of a single reason why anyone would legitimately decide a given usage (of a few gigabytes) is worth paying $600 in overages.

A bank or cc calls you because they are protecting their interests because they stand to lose cash. If you want to stick with that reasoning, you check your bank and cc usage on a regular basis to minimize risk, you should take the same precautions here like you expect videotron to do??

I go days at a time using less than a gig a day and then one day I will slam through 80 gigs at once...Iwould be annoyed if my isp called me to check.

I'm not sure what sort of case you have with small claims...you would have to prove some sort of damages, I don't see any here. All I see is a case where a customer does not like the price of something after it has been consumed.
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Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Tue, 04 Sep 2012 13:49:11 EDT

dragonfly posted : Hey everybody, I'm the OP. I wanted to respond to a few things.

First, it's no question that Videotron provides tools to monitor usage online. We were aware of this, but since we subscribed to TGV60 in March of 2011, all of us had been keeping track of our usage fairly well, and there were few if any overages until now. Quite simply we were already being responsible in our usage and there was no need to keep an active check on things beyond our monthly bill (or so we thought).

The account is in my (ex)-roommate's name, not mine, so she's the one dealing with Videotron CS. They've been stonewalling her insisting that we pay the entire thing because "since the router was secured, it's obviously our fault". They implied that if we had lied and said our router was unencrypted, there would have been some leniency. Apparently WEP is good enough for Videotron and we are simply liars.

To talk about the usage pattern, it is abnormal in two ways. One, discrete start and stop dates where our usage jumped to a daily 4-5x of normal and stayed there. Second, for almost every day, the upload is more than the download. We assume this is due to torrenting.

Broadly, we feel that, since a bank or credit card company is quick to call and warn you about increased/abnormal usage on your account, since Videotron is evidently assigning us a $600 credit line on our bill, they should take the same precautions. We can't think of a single reason why anyone would legitimately decide a given usage (of a few gigabytes) is worth paying $600 in overages.

Everything is on the table including a small claims challenge. Again, we would argue that, since Videotron receives daily updates as to subscriber usage, they should share in some of the responsibility for damage control. A user account that exceeds normal cap usage by 4-5x should be setting off some flags somewhere.

I may be able to scan a redacted copy of the bill and usage to give you guys an idea of what happened exactly.

Thanks

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Tue, 04 Sep 2012 12:37:45 EDT

swintec posted :

said by Dampier:

The average customer has no idea what web security standards are the most robust and which are insecure

They certainly will be as this becomes more common.

Also, how does the OP know a bunch of torrenting was done, after the fact?
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Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Tue, 04 Sep 2012 11:47:48 EDT

Dampier posted : Videotron's overlimit fees are ludicrously excessive, so I am not buying the reasoning that the customer should be on the hook for illegitimate usage.

The average customer has no idea what web security standards are the most robust and which are insecure, so holding a customer to account for that is not going to go far with me either.

This is why Internet Overcharging schemes are so unconscionable.

Start with a BBB complaint, which should get you hooked into Videotron's executive customer service department. I'd also talk to the local media, who love outrageous overbilling.

BBB: »www.bbb.org/ottawa/business-revi···qc-17699

--
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Editor, Stop the Cap!
»stopthecap.com

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Tue, 04 Sep 2012 10:14:25 EDT

GuiGQc posted : J'pense qu'on peut tous s'entendre sur le fait que ce n'est pas de la faute de vid�otron, mais bien du client.

Mais �a ne change en rien au fait qu'il peut s'essayer.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Mon, 03 Sep 2012 13:32:49 EDT

GRT posted : I fully sympathize with what you are going through and how you feel, however, you don't have much of a case here here's why:

* The user is solely responsible for securing his/her system and any use of the provided services. You have to prove that you took necessary measures to secure your connection, in this case there is clear negligence as the security was downgraded. Even if you argue the reasons, it was your responsibility to frequently check the router's status to detect any intrusion or illegal use of your connection and put a stop to it.

* When you singed up you agreed to the terms of service. The rates ARE indeed excessive and people have been fighting ISPs for so long regarding said policies, but nothing ever stopped them. You were aware of the overage rates and agreed to them and you were aware of your responsibility regarding the use of your connection.

So it all comes down to good faith now from the ISP. One major factor against you is the downgrading your router's security. Not knowing how to properly secure or set up a router or claiming convenience / speed will not hold argument in a court.

There are many ways you COULD have prevented this, so many, including properly securing your router, checking your bandwidth for unusual activity, checking your router's network page to detect any illegal connections and use, etc....... All this arguments will be used by defendants and against you.

When I'm not at home or not using my computer for an extended period I TURN OFF Wi-Fi mode in my router, shut down the function with one click, frequently check the status page and bandwidth for any unusual traffic, select a strong password, which means avoid using words, use letters / numbers, strong password and your router's strongest security settings offered, and I set my router's broadcasting to INVISIBLE, so in short, I am making it very hard to be hacked or detected. The law does NOT cover "I didn't know that".
In fact there is a saying that goes "Law does not protect ignorance" in other words you cannot use the argument that you did not know about it, it won't hold.

Sorry but I think it all comes down to good faith now from Videotron, you don't have much of a case at all considering the tweaking of your router's security which is a big argument against you.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Mon, 03 Sep 2012 10:36:44 EDT

pldube posted : S�rieux, le WAP2 est aussi facile que le WEP � crack�

WEP = 10 secondes
WEP2 = 5-6 heures si la fonction WPS est activ� et que le firmware n'est pas up to date (tout les routeurs en location de Vid�otron on le WPS activ�)

edit: sa donne rien de crack� un wifi quand j'ai teksavvy illimit� et plus rapide que mes voisins

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Mon, 03 Sep 2012 08:39:23 EDT

anon posted : En cas de vol de l'electricite, on n'est pas culpable selon Hydro Quebec, mais merci pour votre contribution au fil :)

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Mon, 03 Sep 2012 08:02:44 EDT

Fardoche posted : Si ton voisin se branche sur sa prise exterieur pour construire sa maison pendant que t'es en vacances et que tu recois un bill $300 plus cher, est-ce que tu vas aller te plaindre a hydro quebec en disant que tu veux pas payer parce que c'est pas de ta faute?

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Sun, 02 Sep 2012 09:12:32 EDT

anon posted : Bien videotron donne les moyens nécessaires pour vérifier sa consommation au jour le jour. tu peux décider de faire attention ou de t'en sacrer et attendre la prochaine facture. Il y a des notifications par sms d'atteinte de limite, tant qu'a moi c'est suffisant. Il y a quand même une part de responsabilité personnelle la dedans.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Sun, 02 Sep 2012 00:33:10 EDT

InvalidError posted :

said by JEDI:

�a veut dire que je pourrais me d�filer de toutes mes responsabilit�s sous ce pr�texte que �a pourrait �tre mieux?

Regardes ca d'un autre cote: si Videotron etait une compagnie vraiment honnete a l'ecoute de ses clients, elle devrait permettre a ses clients de choisir de ne pas risquer d'avoir a payer pour des depassements involontaires indesirables.

La plupart des moyens techniques necessaires sont deja en place pour la facturation des excedents, c'est juste que Videotron n'est pas interesse de permettre a ses clients d'eviter les risques de depassement soit en coupant le service ou en reduisant la vitesse... le profit de 2000% sur les depassements est trop tentant.

Ironie: pas mal tout le monde que je connais qui s'est plaint d'avoir depasse leur cap par 2-3 Go une couple de fois au cours de la derniere annee lors de la re-negotiation annuelle de leurs service et des contestations des hausses de tarifs ont eu des blocs de consommation gratuits et un remboursement total des excedents. C'est comique de voir que d'une part Videotron ne se gene pas pour essayer de faire payer plus a tout le monde mais que d'autre part, ils reculent presque tout de suite quand un client se plaint et menace de regarder ailleurs. Ca donne clairement l'impression que Videotron veut vraiment pas que le monde commence a regarder ailleurs.

J'espere que plus de monde va aller voir ailleurs pour forcer Bell et Videotron a faire un reality-check sur leurs prix pour pas que le monde aie a s'ostiner a chaque annee pour obtenir des prix moindrement raisonables. S'ils perdaient chacun quelques centaines de milliers de clients au profit des 3rd-party, les choses deviendraient pas mal plus interessantes... mais ca risque de prendre tres longtemps.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Sat, 01 Sep 2012 21:57:28 EDT

JEDI posted : �a serait mieux mais je ne vois quand m�me pas en quoi un avocat peut utiliser cet "argument". En fait ce n'est pas vraiment un argument c'est simplement une suggestion car c'est juste une autre fa�on, meilleure, que Vid�otron pourrait faire.

Pour � peu pr�s toutes les compagnies avec lesquelles je fais affaire il y a toujours des choses qui pourraient �tre am�lior�es. �a veut dire que je pourrais me d�filer de toutes mes responsabilit�s sous ce pr�texte que �a pourrait �tre mieux? C'�tait clairement indiqu� quand j'ai accept� le service pourtant.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Sat, 01 Sep 2012 21:46:57 EDT

InvalidError posted :

said by chosebine :

j'ose à peine imaginer la quantité d'appels supplémentaires au support technique, les faux positifs et faux négatifs de blocage ou ralentissements, les contestations d'approbation de déblocage etc etc

Le risque de faux positifs/negatifs est pas plus eleve que le risque de se faire charger des excedents accidentels/inattendus dans le modele actuel, donc pas vraiment de changement la.

Pour la contestation des authorisations de debloquage, ca risque d'etre assez difficile de contester qq'chose que le client doit commander avant chaque depassement soit en passant par l'espace client ou par le SAC. Dans l'un cas comme dans l'autre, ca prend une verification d'identite. Par telephone, Videotron a l'enregistrement audio comme prevue et dans le cas de l'espace client ils ont la saisie du mot de passe/login que t'es pas suppose donner a personne d'autre qui pourrait etre assorti d'autres verficiations.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Sat, 01 Sep 2012 20:53:51 EDT

InvalidError posted :

said by ohmer:

Videotron offre/offrait(?) l'augmentation de la vitesse temporaire (pendant 24h?).

Ca s'appellait "Haute vitesse sur demande", c'etait un boost d'un niveau de vitesse avec quelques Go extra d'utilisation. Je me souviens pas si c'etait 24h ou 48h. Messemble que ca a pris le bord quand Videotron a scrappe HV Extreme/Extreme+.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Sat, 01 Sep 2012 15:18:12 EDT

ohmer posted :

said by chosebine :

said by InvalidError:

said by chosebine :

juste pour mon information (je suis évidement pas avocat!), est-ce qu'il y a vraiment une cause dans une histoire comme ça? quel position un avocat pour prendre pour défendre une cause comme ça?

Une des defenses probables serait de dire que ca n'a pas d'allure que Videotron laisse une facture monter aussi haut sans avertissement ou sans permettre au client de se fixer lui-meme une limite de surfacturation.

Y'a probablement pas mal de monde qui prefererait pouvoir dire: "j'accepte aucune surfacturation, coupez le service si j'atteint la limite au lieu de me laisser la depasser" ou encore: "pas plus que 10$ avant de couper le service, sur demande apres."

Ma formule preferee pour les caps c'est la reduction de vitesse apres la limite sans frais supplementaires a moins de vouloir recuperer la pleine vitesse avant l'expiration de la sur-utilisation.

ok! C'est vrai que ce serait pratique comme consommateur, mais j'ose à peine imaginer la quantité d'appels supplémentaires au support technique, les faux positifs et faux négatifs de blocage ou ralentissements, les contestations d'approbation de déblocage etc etc

C'est pourtant ce qui se fait � bien des endroits dans le monde pour le data sur cellulaires. Une fois le quota atteint, la vitesse est r�duite.

C'est techniquement faisable. Videotron offre/offrait(?) l'augmentation de la vitesse temporaire (pendant 24h?). Si ils peuvent augmenter le profil de fa�on temporaire sur le modem cable, ils peuvent tout aussi bien le r�duire.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Sat, 01 Sep 2012 15:15:43 EDT

TH47 posted : Et, le plus important: Vid�otron ferait moins d'argent.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Sat, 01 Sep 2012 15:05:01 EDT

anon posted :

said by InvalidError:

said by chosebine :

juste pour mon information (je suis évidement pas avocat!), est-ce qu'il y a vraiment une cause dans une histoire comme ça? quel position un avocat pour prendre pour défendre une cause comme ça?

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Sat, 01 Sep 2012 12:27:36 EDT

InvalidError posted :

said by chosebine :

juste pour mon information (je suis évidement pas avocat!), est-ce qu'il y a vraiment une cause dans une histoire comme ça? quel position un avocat pour prendre pour défendre une cause comme ça?

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Sat, 01 Sep 2012 09:23:58 EDT

anon posted :

said by julienvf:

If you need a lawyer to reduce that bill, please feel free ton PM me. I'm actually enjoying dealing that kind of stuff with Vidéotron.

juste pour mon information (je suis évidement pas avocat!), est-ce qu'il y a vraiment une cause dans une histoire comme ça? quel position un avocat pour prendre pour défendre une cause comme ça?

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Sat, 01 Sep 2012 09:20:02 EDT

battleop posted : Your network security is your responsibility and not the ISP's. It sucks but all you can do is hope they discount it.
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I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Sat, 01 Sep 2012 08:52:44 EDT

Tig posted :

said by HackedWEP :

Synopsis:

One of my roommates switched the router from WPA to WEP a few months ago. Sometime around mid July, the router's WEP key was cracked, the login/password changed, and immense torrenting was begun. We have the 70Mbit TGV package.

Overage amounts to nearly $600.

We have about as much proof of it being WEP hacked as you can get. The usage pattern is hugely abnormal, with discrete start/stop dates that any idiot would identify.

Videotron refuses to compromise on the amount.

What is our recourse here? Can we take this to small claims against Videotron?

From the information provided, you seem to be the victim of a crime. So a police report is in order.
If so, and again based on your description of the circumstances, it would seem that your roommate unknowingly enabled this crime.
That's where you lose me. Is there something in your contract that that made you believe Videotron would protect you from this?
Whoever did this is very close, or within line of sight. Sniff him out and turn him in.
I think your recourse is taking steps to prevent this from reoccurring. Once that is done, explain the situation and your remedy to your ISP and seek some compassion.
As previously suggested, calling back and speaking with a different CSR may be the easiest route to get a break.
Failing that, your roommate needs to step up.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Fri, 31 Aug 2012 21:42:34 EDT

julienvf posted : If you need a lawyer to reduce that bill, please feel free ton PM me. I'm actually enjoying dealing that kind of stuff with Vid�otron.

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Fri, 31 Aug 2012 21:29:36 EDT

zadigre posted :

said by Cloneman:

Does videotron provide any modem/routers with WEP enabled by default? Like Bell 2wire?

If so, that could weigh in in your favor, such that it could have happens to any of their customers because of their poor equipment...

In any case I would fight it by whatever means to get the bill down to something reasonable. Its become ridiculous how easily (especially wireless carriers) can bring up a huge bill for something that costs pennies to provide

for your information, the newer 2wire modems from Bell are configured with WPA or WPA2 for some time now.
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SpeedCable Extreme 60 avec Electronic Box!

Re: [Eng] Router was WEP cracked. $600 in overages. What can we

Fri, 31 Aug 2012 20:19:46 EDT

anon posted : Do you know for sure that someone else was in your network, did you see new devices in the router NAT table? Maybe one of the PC is infected with a nasty piece of malware or left some p2p game updater on for days or even just torrents and they are no fessing up to it ...