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jjjacer

join:2004-05-07
Jefferson, WI

Slow and intermittent speeds.

I do tech support for hotels and we have a hotel in straford CT thats been getting slow speeds and intermittent connections.

we have swapped dsl filters but doesnt seem to help. modem shows provisioning for 3mb down, 512k up, however we usually test at 2mb down and 125k up at most. if anyone has any suggestions to the cause, below is the modem signal info. (BTW hotel has called ATT twice and got hung up on both times)

pings show packet loss at 23%

--- www.l.google.com ping statistics ---
300 packets transmitted, 229 packets received, 23% packet loss
round-trip min/avg/max = 29.1/30.5/58.1 ms

Netopia Model 3346N-VGx DSL Ethernet Managed Switch
Running Netopia SOC OS version 7.5.1 (build r10)
Multimode ADSL Capable
(admin completed login: Full Read/Write access)
Serial number 30310628, CPU MIPS4KEC, Product ID 1217
System Log Message counts:
Low 0, Medium 0, High 81, Alerts 17, Lost 0, Total 98
Security Log Message counts:
Alerts 2, Discarded Entries 0
Uptime 00:00:39:10
Date 9/2/12 07:09:22 PM

ADSL Line State: Up
ADSL Startup Attempts: 2
ADSL Modulation: DMT
Datapump Version: DSP 4.2.1.0, HAL 4.2.1.0
Downstream Upstream
---------- ----------
SNR Margin: 31.00 21.00 dB
Line Attenuation: 22.00 12.50 dB
Output Power: 9.64 5.81 dB
Errored Seconds: 0 0
Loss of Signal: 0 0
Loss of Frame: 0 0
CRC Errors: 0 2
Data Rate: 3008 512

ATM port status : Up
Version: CPAAL5: 01.07.2b SAR: 52

Rx data rate (bps) : 3008
Tx data rate (bps) : 512
ATM Virtual Circuits:

VCC # Type VPI VCI Encapsulation
----- ---- --- ----- --------------------------
1 PVC 0 35 PPP over Ethernet (LLC/SNAP encapsulation)

ATM Circuit Statistics: VCC-1

Rx Frames : 5590 Tx Frames : 6667
Rx Octets : 2246219 Tx Octets : 1740672
Rx Errors : 0 Tx Errors : 0
Rx Discards : 0 Tx Discards : 0