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Oleg
Premium
join:2003-12-08
Birmingham, AL
kudos:2

How much do you charge

How much do you charge to install software or hardware?
As for me i always look at how much a client could afford.



Krisnatharok
Caveat Emptor
Premium
join:2009-02-11
Earth Orbit
kudos:12

1 recommendation

I don't do it in any professional capacity, so whenever I do work for friends, I tell them to tip whatever they feel is appropriate. I've gotten $100 for rebuilding a system, $50 for replacing an HDD. I typically just do it because I enjoy working with computers.
--
If we lose this freedom of ours, history will record with the greatest astonishment, those who had the most to lose, did the least to prevent its happening.



Oleg
Premium
join:2003-12-08
Birmingham, AL
kudos:2

The same here. I am a freelancer as well, and enjoy working with computers.



Octavean
Premium,MVM
join:2001-03-31
New York, NY
kudos:1

1 recommendation

reply to Oleg

Nothing. I would typically charge nothing. If I had the time to do it then it would be on me. If I didn't have the time I simply wouldn't do it. One of the reasons I wouldn't charge anything is because I couldn't be sure that I would be able to help them again in the near future and as such couldn't necessarily support my own work on what I would consider a reasonable schedule.

If you rebuild a system or build a new one (or most any other work really) you are essentially a key part of their support for the system.

If I could support it better then yeah I'd probably charge something. For a complete build perhaps some percentage of the total cost of the parts.


BlitzenZeus
Burnt Out Cynic
Premium
join:2000-01-13
kudos:3
reply to Oleg

Gas, lunch, sometimes booze, or nothing if we are real friends who exchange favors within limitations if I want to help this person. Some people I refuse to help for one reason, or another.

Some people are generous with giving me money when I'm not their friend, and it's a referral to help a friend of a friend. I've refused to take large amounts of money more than once, only taking like $10 to cover gas, and buy some lunch for the day when it's something simple. I'm not looking to make this my day job.
--
I distrust those people who know so well what god wants them to do because I notice it always coincides with their own desires- Susan B. Anthony
Yesterday we obeyed kings, and bent out necks before emperors. But today we kneel only to the truth- Kahlil G.



signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5
reply to Oleg

I don't "charge" folks, but if they ask to do something, I'll tell them I need black DVDs or something. I did a bunch of work for a friend's friend years back and the guy got me some earbuds that are really great (iMetal).

I don't think I am qualified to charge people because I'm not even certified and things can go wrong, and most of these people are friends or friends of friends. I let them do a favor in return, but mostly I just do it to help people, and the same thing with my volunteer work, I don't want anything, just a smile and to make someone's day better. I get a real boost fixing a problem for someone and them being really happy, even in the work I do, I love helping people.

If I were rich, I probably wouldn't be rich for too long, because I like to share, and my modest knowledge is one thing I CAN share...

Oleg, careful when charging people. Ask yourself "am I really a qualified computer tech?" And treat people accordingly. Of course, a 6 back of Mr. Pibb is always nice (if you like Pibb).
--
Join Teams Helix and Discovery. Rest in Peace, Leonard David Smith, my best friend, you are missed badly! Rest in peace, Pop, glad our last years were good. Please pray for Colin, he has ependymoma, a brain cancer, donate to a children's Hospital.



Oleg
Premium
join:2003-12-08
Birmingham, AL
kudos:2

Yea. I do the same thing for friends, and family, but for referrals i only charge $5. Now there are computer shops that rip people of by charging arm, and leg. Today i have helped out my friend's mother converting a document to PDF format without charging anything, and it has made my day and her day.



signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5

personally, IMHO, many computer shops aren't really a ripoff. They have to guarantee their work with no added fee if it doesn't work, they pay for rent and advertising, they pay for trained workers, they have to stock parts that might sit on shelves for a year before use, they have to tolerate the attitude and behavior of customers (OK, so I worked for one briefly)...
--
Join Teams Helix and Discovery. Rest in Peace, Leonard David Smith, my best friend, you are missed badly! Rest in peace, Pop, glad our last years were good. Please pray for Colin, he has ependymoma, a brain cancer, donate to a children's Hospital.



Oleg
Premium
join:2003-12-08
Birmingham, AL
kudos:2

1 edit

True. But i know a store owner who guarantees his work, and chargers only $25 in store, and $35 onsite for a simple computer repair or upgrade with parts in hand. Even when i do not have a part on hand he would charge Newegg's price or even lower. My other local computer shop charges $110 to install or swap out the HD or CPU even when i have the parts.



signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5

Sometimes you can take an hourly wage viewpoint. I had to work on as much as 12 computers simultaneously (delousing mostly), and working on laptops is very labor intensive. I feel that 25 is selling himself way too low. Even as an electrician's assistant decades ago we charged at least 45 an hour. It isn't a question of ripping off, but reasonable fees. Remember, business owners have to take out special insurance and pay state and city fees too.

What is a woman's/man's worth after going to college? Surely more than 25 dollars to fix a laptop part. Heck, it takes 15 to 30 minutes to disassemble a laptop, and how have to keep track of where each part goes, and often refer to the manufacturer's instructions, so even more time.

110 to swap a hard drive, even in a laptop is expensive, sure, but how are you going to convince a customer that, say, replacing a power connector is worth that much if you don't charge something similar for a HD. Remember, most people that come to computer shops are pretty clueless about what various jobs involve, and they usually choose to NOT know, because their time is more valuable doing other things.

Just the liability insurance, business license, and rent alone make 25 too little.
--
Join Teams Helix and Discovery. Rest in Peace, Leonard David Smith, my best friend, you are missed badly! Rest in peace, Pop, glad our last years were good. Please pray for Colin, he has ependymoma, a brain cancer, donate to a children's Hospital.


HappyFrappy

join:2000-10-04
North
reply to Oleg

I don't touch installing software unless it is setting up a new build(OS, drivers, Microsoft VirtualPC(if asked), MS Office/OpenOffice, Quicken and an Antivirus).

3rd party software is a headache, if the developer is known for buggy releases(release now, fix later) or the company is known for using a shoddy CD/DVD distro company it'll be "your fault" instead of the software company. Also some people expect program xyz from pre-XP/Vista will work on a 64-bit OS... Win9x/ME software were 32-bit but some programs used 16-bit or pre-DirectX(ex: WinG) underlying technologies that aren't supported.



Kilroy
Premium,MVM
join:2002-11-21
Saint Paul, MN
reply to Oleg

I'd say $50 minimum, unless you know it is something that you can do remotely very quickly then you can do it for nothing, dinner, or whatever. For more complex things, new system set up, at least $100, which includes removing all of the bloatware.

Most of it depends on how long it is going to take, including travel time. Then determine how much your time is worth and charge appropriately. People might say you only make $10 an hour at work, why are you charging me $15, tell them that is your over time rate. Truth be told, side jobs are all overtime jobs.
--
Want the shirt? - »www.despair.com/thedestructor.html
Not afiliated or making any profit from sales



Octavean
Premium,MVM
join:2001-03-31
New York, NY
kudos:1
reply to Oleg

I remeber one time on vacation my Wife's relatives we're unable to use their computer for weeks maybe months. My Wife offered my services gratis (without asking me naturally). I opened it and removed one of the two DIMMs. It started right up and worked no problem.

It only took a min or two and was nothing to me but was a big deal to them.



Oleg
Premium
join:2003-12-08
Birmingham, AL
kudos:2
reply to HappyFrappy

Yea. Software may take some time like the OS. As for cleaning up infections it may take a long time. Also some people will infect their PC again, and will blame you. It's make me laugh at people like that.



signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5

So you laugh at people who pay you for help?


nonymous
Premium
join:2003-09-08
Glendale, AZ
reply to Oleg

said by Oleg:

Yea. Software may take some time like the OS. As for cleaning up infections it may take a long time. Also some people will infect their PC again, and will blame you. It's make me laugh at people like that.

Longest time on cleaning up some infections is scanning with good software. For that I just start the software then multitask. Once done then I
take my time to see what is found and figure out the correct way to clean it off or tell the person time to save the data and nuke and start over. Last one was a fairly easy save but scanning software took its time.
If I was doing guaranteed work it would be more than $25 dollars for labor.


mastsethi

join:2012-05-26
reply to Oleg

Charge? I recently heard about YouTube.com

People tell me they get help from there. The remaining idiots call me and I help them. Pardon my modesty.



PeteC2
Got Mouse?
Premium,MVM
join:2002-01-20
Bristol, CT
kudos:6
Reviews:
·Comcast
reply to Oleg

I have an income. I may upgrade/repair/install updates to computers belonging to friends and family...happy to be of assistance. Maybe they'll remember me when I can use a hand at something that they are talented at!

Nothing wrong with charging folks if that works for you, but to me, if they are "clients", then to be professional, one should have established rates.

Soon or later a couple of your "clients" may just happen to speak with one another and inevitably someone is going to be an unhappy camper...
--
Deeds, not words



signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5

Wiser words rarely said. Seller beware. Especially if you don't respect them or take advantage of them. If you're not really fully qualified, and you're not doing what amounts to a favor, watch out, it may bite you in the back.



Oleg
Premium
join:2003-12-08
Birmingham, AL
kudos:2

said by signmeuptoo:

Wiser words rarely said. Seller beware. Especially if you don't respect them or take advantage of them. If you're not really fully qualified, and you're not doing what amounts to a favor, watch out, it may bite you in the back.

Well i have a full respect for my clients, and they are all great full, but i know that some people would screw things up again, and would bitch at you, and would expect to fix their computer for free.


jadinolf
I Love You Fred
Premium
join:2005-07-09
Ojai, CA
kudos:8
Reviews:
·DSL EXTREME

said by Oleg:

said by signmeuptoo:

Wiser words rarely said. Seller beware. Especially if you don't respect them or take advantage of them. If you're not really fully qualified, and you're not doing what amounts to a favor, watch out, it may bite you in the back.

Well i have a full respect for my clients, and they are all great full, but i know that some people would screw things up again, and would bitch at you, and would expect to fix their computer for free.

That's good to know.
--
Printed on 100% recycled bytes


norwegian
Premium
join:2005-02-15
Outback

1 recommendation

reply to Oleg

I just do the job so I know they have it running and not been ripped blind by false tech shops promising the world.

If it is a fresh from scratch job and possible hardware rebuilding, a token gesture is enough. Dinner, a beer or 6 etc. Yep same here, seen nothing to $100, depends on how considerate the people are really for the amount of time I spend sorting it out.

Just a program install, just drop by, cup of tea, install, then service it as well and say "till next time you hit the wrong key".
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke



signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5

We'd have a lot less to do if men would stop going to p ron sites.



cpsycho

join:2008-06-03
HarperLand
Reviews:
·Start Communicat..
·Wightman Telecom

1 recommendation

reply to Oleg

I do this for a living.

Friends and family I don't charge. But they either give me like a couple of bucks or treat me to dinner or drinks.

For other people slash business, all depends. Smaller business I take a quick note of what they wear or the equipment they use to get an understanding of what their budget might be. Charge an hourly rate based on that.

My general hourly rate is $65 most of the time.

If its a friend of a friend. If they drop off the item and pick up any hardware that's needed I usually charge a flat fee of $35. I work from home so my overhead is quite low.



Oleg
Premium
join:2003-12-08
Birmingham, AL
kudos:2
reply to signmeuptoo

said by signmeuptoo:

We'd have a lot less to do if men would stop going to p ron sites.

So true. Some of us watch porn even when we have a girl, and this is what i do not understand about our kind. Porn should be a fantasy, but not the entertainment for instance watching a movie.


norwegian
Premium
join:2005-02-15
Outback

1 edit
reply to signmeuptoo

said by signmeuptoo:

We'd have a lot less to do if men would stop going to p ron sites.

There is certainly enough to worry about when being click happy.
Although I must admit I do not get a lot of that, in all the people I help, only 2 are not careful enough and I think that stems from a lack of computer 101, not from the sites themselves, even though it is the ultimate reason they get infected.

1 has all icons/file associations tied to Adobe reader he tells me, I've tried to explain, but until he turns up and I see the laptop and wipe it, there is not a lot I can do, user knowledge, or lack there of, makes it hard....

Buy my computer and an A/V and you'll be right are still the only items a store tells you. Luckily I've trained most to understand a limited user while browsing is the best policy and to date touch wood they all seem fine once they start to get the basics.

Let's face it, I'm hard on myself, I doubt I lock the computer down as well as I should, but that is me.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke


AndrewG2

join:2006-01-20
Niagara Falls, ON
reply to Oleg

I got rid of most of my support leechers. There's only so long you can take the blame for their bad decisions.... especially if they ask advice on a new purchase, you tell them to avoid so and so brand and so and so retailer, and what and where do they buy? Yah, so I was always kinda rude when they had problems a day later.... You bought it there, get them to sort it out...

You feel sorry the first time they get "taken" though, end up with something 2 generations behind for $200 more than the value current gen. So you try and help out. There was one couple I had to keep sending back to Staples with their POS Acer, it kept rebooting randomly they were 10 months into the 12 month warranty, the caps on the mobo were leaking. I'd just done a complete wipe and reinstall, they take it in, "Oh it was a virus, $50 for a virus clean please" and they get it home and it's as flaky as hell still, send them back with it, ditto, and ditto, and send them back again, and they are still claiming it's a virus, but swap the PSU out "as a goodwill gesture" (Looked like a well used one to me from someone elses upgrade) and it's mr crashy crashy still... I think they got yet another virus check bill before the 12mo was out, and were getting annoyed at me for keeping insisting they take it in, when it was "just" a virus and I somehow didn't find it (yeah right) and about a week after 12mo is up it won't boot all the way before it craps out. One of the caps has by now exploded, and I say for the price of the Staples virus scan I'll fix it. So happened that geeks had a motherboard in for $30, yah, the egg was no good for something 2 gens behind at purchase and now a year older, and I put that in and it worked perfect for another 2 years. But it got 2nd rigged not long into that period and they bough another damn Acer from Staples, I could not believe it, I told them they were on their own then.



sammysnake
Never Forget 911
Premium
join:2002-01-19
Salt Lake City, UT
Reviews:
·Comcast Formerl..
reply to Oleg

I've been fixing and cleaning friends computers for the better part of 20 years and they all get the same spiel. The first fix is always free of charge and if they follow the instructions I give they will never return. If the don't follow the instructions then my charge is $90.00 per hour.

I have yet to collect a penny and all of my "customers" have happy computers with no problems.

Sammy



signmeuptoo
Bless you Howie
Premium
join:2001-11-22
NanoParticle
kudos:5
reply to Oleg

I fixed one guys computer, the fellow had a very nonchalant attitidue about his mother's credit and computer security. Almost the only thing he does is surf porn and a site told him he was infected and to buy their protection system, when that was the very thing that infected him and gave away her CC information. I went through a lot helping those two, and a few days later he just turned around and did the same thing again. She, the mom, came to me again asking to fix it again and I agreed to, but evidently he got embarrassed and put the cabbash on having me help again, which, to tell you the truth, is fine with me. Some people just don't learn, and don't care.
--
Join Teams Helix and Discovery. Rest in Peace, Leonard David Smith, my best friend, you are missed badly! Rest in peace, Pop, glad our last years were good. Please pray for Colin, he has ependymoma, a brain cancer, donate to a children's Hospital.