Incompetent technician cut off my Internet! (resolved?) - TekSavvy

Author	All Replies
LazMan Premium join:2003-03-26 canada 1 edit	reply to milnoc Re: Incompetent technician cut off my Internet! said by milnoc: And if a company uses legal means to behave unethically, what does that say about the entire organisation? If service isn't restored, I'll have to reconsider doing business with your company. Losing service like this due to blatant INCOMPETENCE is simply unacceptable. Or maybe MALICIOUS INTENT. "Breaking" a customer's existing connection while working on another customer's connection would be a neat little way for a subcontracted technician to get repeated service calls (and service call payments) to the same building address. Wow - tin foil hat's on a little tight today, isn't it? A BTS tech pulls a jumper with no dial-tone - on an non-standard installed service (you said they previously ran a direct drop from the JWI, as the wiring in your MDU's messed), and suddenly it's "malicious intent"?!? To be honest, while it's a pain in the ass to be without internet, you're really starting to sound like the kind of customer company's don't mind losing. Threatening to sue, talking about mal intent, and generally being wound for sound... If you legitimately need an internet connection to do business; then pay for a business service - they come with SLA's, priority repairs, etc, etc - but that service level comes with an appropriate cost. I'm not trying to defend Bell (TSI pretty much doesn't have a horse in the race, other then being stuck in the middle) - but you're making a mountain out of a mole-hill, IMO...
	to forum · permalink · 2012-09-04 11:56:35 ·
xbell @cgocable.net	reply to milnoc said by milnoc: An incompetent Bell technician.... Gonna have to stop you right there. These clowns are not Bell technicians but employees of Bell's contractor Bell Technical Solutions. Bell dresses them up to look like Bell but they are not and it is an insult to all the actual Bell technicians to be lumped in with these incompetent monkeys. I see this shit all the time from them. Dry loops should have dial tone on it as all Bell's do with anac capability. I haven't worked on a TSI dry loop lately but they should have dial tone as well. If not they are just asking for trouble with the BTS jerk-offs working near or on their circuits. Rant over.
	to forum · permalink · 2012-09-04 12:01:33 ·
KrK Heavy Artillery For The Little Guy Premium join:2000-01-17 Tulsa, OK	reply to milnoc How do you know it's merely incompetence and not malicious?
	to forum · permalink · 2012-09-04 12:16:24 ·
bbiab join:2004-05-26	reply to milnoc There's supposed to be dial tone on a dry line?
	to forum · permalink · 2012-09-04 12:25:01 ·

Inssomniak The Glitch Premium join:2005-04-06 Cayuga, ON kudos:1	said by bbiab: There's supposed to be dial tone on a dry line? Yes they all should, and nearly all do in my world for all my customers residential and business alike, including TSI dry loops, but its not a technical requirement. -- OptionsDSL Wireless Internet »www.optionsdsl.ca
	to forum · permalink · 2012-09-04 12:27:37 ·
koreyb Replace the CRTC NOW join:2005-01-08 East York, ON	reply to bbiab There's dialtone on most.. but you can't dial out anywhere..
	to forum · permalink · 2012-09-04 12:50:43 ·
LazMan Premium join:2003-03-26 canada	said by koreyb: There's dialtone on most.. but you can't dial out anywhere.. If there's dialtone, it should work for 611, 911, and ANI... But as has been correctly pointed out; there may or may not be dial tone...
	to forum · permalink · 2012-09-04 13:04:37 ·
koreyb Replace the CRTC NOW join:2005-01-08 East York, ON Reviews: ·TekSavvy Cable ·voip.ms	actually from experience.. 611 does not work... nor does any other... It's just dialtone. 911 does not work either.. This is false info being passed around. There is no legal responsibility for bell to provide any 911 on a non-active voice line. DRY DSL is not a voice line.
	to forum · permalink · 2012-09-04 13:23:18 ·
LazMan Premium join:2003-03-26 canada	Didn't say "WOULD" - I said should... Depends on the OE what options for provisioning are available. Typically, 611, 911, and ANI are available - if your experience has been different, well, what can I say?
	to forum · permalink · 2012-09-04 13:29:10 ·
koreyb Replace the CRTC NOW join:2005-01-08 East York, ON Reviews: ·TekSavvy Cable ·voip.ms	I've had 4 different dry lines, at 3 different locations/cities that I've had direct management of and they all have been the same with all numbers blocked and dial tone on the line. I've tested touch tone phones which won't register, and pulse just says the line is not equipped for out going calls.
	to forum · permalink · 2012-09-04 14:06:09 ·
LazMan Premium join:2003-03-26 canada	Not to get into a pissing match - I started in I&R 15 years ago, and have installed/tested 100's, if not 1000's of DSL and dry loop lines... Some do respond to the #'s I posted, some have unbreakable dial tone; some have no tone at all... Depends on the OE and provisioning... Anyways, we're getting off the OP's topic... LOL
	to forum · permalink · 2012-09-04 14:09:25 ·
battleop join:2005-09-28 00000	reply to milnoc We can safely assume that you have a 100% perfect work record with a single mistake ever since the first day you started working? -- I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.
	to forum · permalink · 2012-09-04 14:58:15 ·
xbell @cgocable.net	reply to LazMan said by LazMan: Not to get into a pissing match - I started in I&R 15 years ago, and have installed/tested 100's, if not 1000's of DSL and dry loop lines... Some do respond to the #'s I posted, some have unbreakable dial tone; some have no tone at all... Depends on the OE and provisioning... Anyways, we're getting off the OP's topic... LOL That has been my experience and as far as on topic this is germane to the OP as TSI should have dial tone on dry loops to prevent accidental disconnects and pair swaps.
	to forum · permalink · 2012-09-04 15:04:51 ·
battleop join:2005-09-28 00000	reply to Inssomniak +2
	to forum · permalink · 2012-09-04 15:05:47 ·
battleop join:2005-09-28 00000	reply to LazMan "you're really starting to sound like the kind of customer company's don't mind losing." I am so glad I do not have to deal with residential users anymore.... -- I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.
	to forum · permalink · 2012-09-04 15:07:48 ·
milnoc join:2001-03-05 H3B kudos:1	If I had my choice, I would have gone with Cogent. Three years at my datacenter, only two interruptions, you pay by speed only (no caps), and surprisingly less expensive than residential DSL. Heck, their monitoring systems managed to detect the times when MY system went down! -- Watch my future television channel's public test broadcast! »thecanadianpublic.com/live
	to forum · permalink · 2012-09-04 15:21:08 ·
Angelo The Network Guy Premium join:2002-06-18	reply to MaynardKrebs said by MaynardKrebs: said by Angelo: had that happen to my toronto home... too , debating upgrading speeds... vdsl is very tempting now lol Thought you had vdsl already to speed building up your collection of Linux "ISO's" had something else , but i do want that upload
	to forum · permalink · 2012-09-04 15:38:43 ·
balur join:2010-04-28 kudos:1	reply to milnoc said by milnoc: As a result of this, I have no other choice but to seek financial compensation above the current monthly Internet costs. Starting tomorrow, both TekSavvy and Bell Canada will be fined $100 EACH per FULL day that I'm without Internet service, up to a maximum of $7,000, the maximum amount that can be claimed in Quebec Small Claims Court. It is time to make corporations financially responsible for their blatant incompetence. That's funny, good luck with that.
	to forum · permalink · 2012-09-04 15:44:40 ·
Jerm join:2000-04-10 Richland, WA kudos:2	said by balur: said by milnoc: As a result of this, I have no other choice but to seek financial compensation above the current monthly Internet costs. Starting tomorrow, both TekSavvy and Bell Canada will be fined $100 EACH per FULL day that I'm without Internet service, up to a maximum of $7,000, the maximum amount that can be claimed in Quebec Small Claims Court. It is time to make corporations financially responsible for their blatant incompetence. That's funny, good luck with that. Yeah I feel bad for milnoc, but what did he think he purchased? Ten T1s with an SLA for uptime? Residential service is "best effort" take it or leave it unfortunately. Damages would be limited to his monthly fee. It probably is the "custom" line ran straight to the box that is the problem. To other techs it seems like someone stealing service LOL!
	to forum · permalink · 2012-09-04 16:21:41 ·
jibby join:2008-03-31 Reviews: ·TekSavvy Cable	reply to milnoc I feel for the OP here, since i caught the Bell guy f'ing up my line twice and both times i was told 'oh i didn't touch the main box' although he was standing beside it and the doors were open - i guess it was always just pure coincidence that my line would die when Bell guys showed up and both times i was told to 'open a ticket' instead of just fixing what they broke while they were there it's incompetence, i've seen them install lines in my building and to get at the line they're looking for they tug and pull at the main bundle, dislodging loose connections and crappy scotch loks all it would take to not screw things up is to be careful and gentle - never happens. also imo because they're sub-contracted, there's no consequences if they 'by mistake' kill a few other lines everytime they do an install it just means more tickets for their company and more money
	to forum · permalink · 2012-09-04 16:44:02 ·

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Re: Incompetent technician cut off my Internet!