balur
join:2010-04-28
kudos:1 | reply to jibby
Re: Incompetent technician cut off my Internet! Don't get me wrong, I feel for the OP... but that doesn't make the reaction realistic. |
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 nitzguyPremium
join:2002-07-11
Sudbury, ON
 ·TekSavvy DSL
| reply to MaynardKrebs
Re: Incompetent technician cut off my Internet! said by MaynardKrebs:said by nitzguy:
Listen, unless you can prove GROSS NEGLIGENCE on the part of Bell/Tech its a moot point, it was a simple accident, these things happen...
Just because 'accidents happen' does not mean that the victim is SOL. You rear-end somebody in your car and what happens to the victim's repair costs? Either your insurance company pays, or you do out-of-pocket. Bell is self-insured & TSI is self-insured. TSI is responsible to directly compensate the customer as they are the so called 'service provider'. Bell is responsible for contributory negligence in the same way that jerkass parents are if their kid leaves the moveable basketball post/net in the street at night and you drive down the road and smack into it (happens in Forest Hill where some people think they own the road too). Yes....but in this case you're equating a car accident with a service interruption....the 2 are not the same.
TSI would have to provide restitution up to and including the days they are without service, so you take whatever rate he pays, and if its a 30 day billing cycle or a 31 day billing cycle, you divide accordingly, so 6 days in 30 days would be 1/5th of the months service...
So in an example, lets say he had unlimited DSL 25.... it would be 1/5th of 77.99/month...or a credit of roughly $15.59 on his account, not this $100/day from both TSI and Bell...if anything the TSI case would be thrown out as its not their technician and they wouldn't be found negligent...
Even in a small claims court, the burden of proof is still on the Plantiff to PROVE that there was negligence on the part of the Tech that he didn't want to do his job or actively cut the line, there again are these things called mistakes, but its not about insurance...
Again, you're trying to equate Car rules with service interruption rules and the 2 are mutually exclusive, he agreed when he signed on for the service to agree to the Terms and Conditions...he had an out, if he didn't want to exercise that out, that's his perogative...
Again I wish the OP luck.....but as others have said, maybe someone else would be happy to have his service.... |
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| reply to milnoc
Happened to me several times when I had Dry loop DSL & lived in a condo.
I had two lines so I was never hard down but it was still ridiculous. My suggestion is that if you are working from home and rely on the connection then you should be diversifying to cover your ass. It sucks but it's necessary. |
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 milnoc
join:2001-03-05
H3B
kudos:1 | Luckily, I won't have to deal with this for too long. I'll eventually be moving back to my home town of Ottawa. Hopefully, I'll find better options there, or I just might create my own mini ISP.
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Watch my future television channel's public test broadcast!
»thecanadianpublic.com/live |
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| Ottawa... better options?!?!? Most of the city can't handle more than a few Mbps on DSL and Rogers is not what I call an alternative... Your only other alternative would be a different third party cable provider. |
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 IIgsPremium
join:2002-10-05
Montreal, QC
kudos:1 | reply to IIgs
Heading into day 3, and still without sync!
Apparently Bell decided not to do any work today and cancelled my dispatch (what a surprise!). Had to call back TSI and conference in with a Bell tech to set up another dispatch date. Not exactly a fun time, spent over an hour waiting to get through to someone at TSI. No comment about the bizarre looping hold "music", which is unfortunately now stuck in my head.
So now I have to wait for Bell again, with a dispatch not set until late evening (up to 9 PM). Will they show up? Will they actually resolve this whole mess and reconnect me?
It'll be interesting to see if they did pull out my line card in error... |
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Reviews:
·TekSavvy DSL
| reply to milnoc
said by milnoc:Also, for small claims court, you don't need a lawyer, and the fees are low. That was done intentionally so that people could demand fair compensation over issues in which the amounts involved don't justify a full court case. IANAL. My suggestion is...
•talk to a real lawyer.
•ask him what charges could be filed against a 19-year old vandal who broke into the telecom room and maliciously cut someone's line
•ask about filing similar charges against Bell, with the added clause "through malice or negligence".
•as you pointed out, you are not Bell's customer, so they do not have a TOS that gives them immunity, anymore than the fictitious 19-year old vandal
•what Bell needs to straighten them out is having employees face jail time and/or criminal records for stuff like this. A $7K out-of-court-settlement is loose-change-in-the-sofa for a multi-billion dollar corporation |
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milnoc
join:2001-03-05
H3B
kudos:1 | reply to milnoc
Re: Incompetent technician cut off my Internet! Now waiting for the Bell tech to show up. Luckily, dslreports is streamined enough that I can actually post messages from my phone over Rogers.
Anybody wanna take bets as to when, or even IF, the Bell tech will show up? The appointment window is between 8 AM and 12 PM.
If it becomes a no-show, I may have no other choice but to cancel TSI and go to cable with Videotron. Not a pleasant outcome.
--
Watch my future television channel's public test broadcast!
»thecanadianpublic.com/live |
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grunze510
join:2009-02-14
Cote Saint-Luc, QC
kudos:1 | said by milnoc:Now waiting for the Bell tech to show up. Luckily, dslreports is streamined enough that I can actually post messages from my phone over Rogers.
Anybody wanna take bets as to when, or even IF, the Bell tech will show up? The appointment window is between 8 AM and 12 PM. 12:09PM. (Actually, that passed already)
said by milnoc:If it becomes a no-show, I may have no other choice but to cancel TSI and go to cable with Videotron. Not a pleasant outcome. Why Videotron and not a third party like TekSavvy, Electronic Box, Distributel (or Acanac), or whatever others I'm missing? Videotron internet is pretty damn expensive. |
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milnoc
join:2001-03-05
H3B
kudos:1 | At least I'll be dealing directly with the "last mile" owner. You seem to get better service that way whenever something goes wrong.
BTW, have I ever told you that it took TWENTY DAYS to get my two TSI business DSL lines for my office because Bell imposes a ten day delay on all third-party provider work including ordering mistakes?
The tech showed up at 10:20, spent an hour, but couldn't get me any higher than 8/1 on a line with a lot of errors. Before Sunday's interruption, I had a reasonably clean line. Not anymore!
And even with the 8/1 profile synching up, I can't log in anymore. So I'm still stuck with no Internet whatsoever, plus I've lost four hours of billing time because I couldn't assist my client with their own hardware.
Now after taking all of this into account, can you really blame me if I decide not to do business with TekSavvy anymore? I'm throwing money out the window here!
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Watch my future television channel's public test broadcast!
»thecanadianpublic.com/live |
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| reply to milnoc
said by milnoc:Anybody wanna take bets as to when, or even IF, the Bell tech will show up? The appointment window is between 8 AM and 12 PM.
I think they get their orders and appointment information from outside the country, something is lost in translation. I had one technician show up a day before a scheduled appointment due to "communication" issues. With university/college starting up I suspect they all are being overworked with new hookups. |
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 EUSKill cancerPremium
join:2002-09-10
canada
 ·voip.ms
| reply to Jerm
When did best effort cover negligence?
There's no accountability anywhere.
TSI's not accountable, because it's bell's fault.
Bell's not accountable, because they outsource.
The outsourced tech is not responsible, because "he made a mistake".
It's a rotten setup, and the customer will still get dinged for the monthly fee, with or without service.
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~ Project Hope ~ |
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| reply to milnoc
Maybe he was just lazy and found a better line for their customer?
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I speak for myself, not my employer. |
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milnoc
join:2001-03-05
H3B
kudos:1 | reply to milnoc
If anyone from Vidéotron is reading this, make me a proper and reasonable deal (not the overpriced BS deals you have on your Web site), throw in the modem and free installation, and I'll sign up for six months.
I don't have much of a choice at this stage. If TSI can't get this problem fixed by the end of the week, I'll have to live at my office so that I can support my clients.
I never should have sent them that $100 Tim Hortons gift card a couple of years ago. It now feels as if I've rewarded failure.
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Watch my future television channel's public test broadcast!
»thecanadianpublic.com/live |
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koreybReplace the CRTC NOW
join:2005-01-08
East York, ON | reply to milnoc
Is TSI cable available in your area? Why not get TSI to set you up on that? It deletes bell from the issue, and most times cable once it's working.. it stays working. |
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milnoc
join:2001-03-05
H3B
kudos:1 | But who's going to pay for it? My DSL payment went through just a week before this incident. I'm still at the beginning of my billing cycle! And I'd still have to buy the modem for the cable service, plus the installation fees and the first month!
I already lost $60 on that "free" 16/1 upgrade promotion last February due to non converging billing cycles and fraudulent connection fees. Now I have to go through all of that again at two to three times the cost?
As I've said before, if Vidéotron can give me a reasonable deal that eliminates all of the initial fees, I'm in! It'll help minimize my losses.
And if that doesn't work out, I just might have to give up Internet service at home until I move out in the spring (not certain yet).
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Watch my future television channel's public test broadcast!
»thecanadianpublic.com/live |
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 rjbrakePremium
join:2010-06-19
Petawawa, ON
 ·loclhost.ca
·TekSavvy DSL
| reply to milnoc
HAHAHAHAHAHAHAHAHA
"As a result of this, I have no other choice but to seek financial compensation above the current monthly Internet costs. Starting tomorrow, both TekSavvy and Bell Canada will be fined $100 EACH per FULL day that I'm without Internet service, up to a maximum of $7,000, the maximum amount that can be claimed in Quebec Small Claims Court."
Good luck there bud. lololol go read your ToS/AUP and you will find out how much you're entitled to. It's in French, so you should not have any trouble understanding. |
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rjbrakePremium
join:2010-06-19
Petawawa, ON Reviews:
·loclhost.ca
·TekSavvy DSL
| reply to milnoc
said by milnoc:Heading home now. I'll try to use a tether on my phone, but it might not work, or it'll be too slow. That means I'll have to stay at the office a lot longer just to have enough resources to complete my daily tasks.
Let's hope the tether doesn't work. |
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