Incompetent technician cut off my Internet! (resolved?) - TekSavvy

Author	All Replies
Inssomniak The Glitch Premium join:2005-04-06 Cayuga, ON kudos:1	reply to milnoc Re: Incompetent technician cut off my Internet! This thread is hilarious. I've said it before, I'll say it again, anyone relying on Internet for income should always have 2 sources on 2 different physical mediums regardless if it's at a house or business (or apartment). I have 3 myself. -- OptionsDSL Wireless Internet »www.optionsdsl.ca
	to forum · permalink · 2012-09-05 19:50:40 ·
Angelo The Network Guy Premium join:2002-06-18	at our place we have 3 lines also as our wifi is going up soon
	to forum · permalink · 2012-09-05 20:06:28 ·
koreyb Replace the CRTC NOW join:2005-01-08 East York, ON Reviews: ·TekSavvy Cable ·voip.ms	reply to milnoc said by milnoc: But who's going to pay for it? My DSL payment went through just a week before this incident. I'm still at the beginning of my billing cycle! And I'd still have to buy the modem for the cable service, plus the installation fees and the first month! I already lost $60 on that "free" 16/1 upgrade promotion last February due to non converging billing cycles and fraudulent connection fees. Now I have to go through all of that again at two to three times the cost? As I've said before, if VidÃ©otron can give me a reasonable deal that eliminates all of the initial fees, I'm in! It'll help minimize my losses. And if that doesn't work out, I just might have to give up Internet service at home until I move out in the spring (not certain yet). Why not speak with someone in management at TSI.. perhaps they can cut you a deal on the install or something to get you to cable.. OR simply put the DSL payment towards cable as you shouldn't be paying for days you are down. I feel your pain, but if Bell has a history of cutting lines, I would be flipping to cable without second thought, as there is always costs involved no matter who you use.
	to forum · permalink · 2012-09-05 21:02:15 ·
koreyb Replace the CRTC NOW join:2005-01-08 East York, ON Reviews: ·TekSavvy Cable ·voip.ms	reply to LazMan said by LazMan: Not to get into a pissing match - I started in I&R 15 years ago, and have installed/tested 100's, if not 1000's of DSL and dry loop lines... Some do respond to the #'s I posted, some have unbreakable dial tone; some have no tone at all... Depends on the OE and provisioning... Anyways, we're getting off the OP's topic... LOL My point was it's not constant and there doesn't seem to be a standard setup for dry loops, nor is there any legal requirement to provide 911. On this forum, it's been said its fact, when in fact it's clearly not.
	to forum · permalink · 2012-09-05 21:06:20 ·
nitzguy Premium join:2002-07-11 Sudbury, ON Reviews: ·TekSavvy DSL	reply to Inssomniak said by Inssomniak: This thread is hilarious. I've said it before, I'll say it again, anyone relying on Internet for income should always have 2 sources on 2 different physical mediums regardless if it's at a house or business (or apartment). I have 3 myself. +1. If your livelihood depends on internet service to make a living...ALWAYS have a backup...Hell, a company I worked for back in 2000 had their almighty T1 and the super duper 128k ISDN line because my boss the IT manager said "You know it may cost us extra money, but I don't want to incur the wrath of the CEO if he can't get his email...." I believe the ISDN line was about $200/month if memory serves me correctly where we had a Burstable T1 that cost about $800 or so a month, maybe $1k...anywho... Sometimes its that "indirect cost" that makes it worth it in situations like this....nothing is infoulable....we are human and are therefore prone to error... Would it suck for me if Bell came and actively killed my service? Sure, would that mean I couldn't check my work email and schedules and stuff? Sure...but I pay $53/month taxes included...which is about $1.70/day... If I wanted redundancy, I'd pay the extra $53/month for a second service in my apartment...ultimately though its up to the OP to decide....and again TSI would be happy to credit you or adjust the billing date as they did in my case once the service is up and running....so again, its up to you.
	to forum · permalink · 2012-09-05 21:17:41 ·

milnoc join:2001-03-05 H3B kudos:1	reply to Inssomniak said by Inssomniak: I've said it before, I'll say it again, anyone relying on Internet for income should always have 2 sources on 2 different physical mediums regardless if it's at a house or business (or apartment). I have 3 myself. I have other sources such as the two lines at my office, and the connection at my main client's premises. Let me repeat the main problem here. The line was DISCONNECTED! This was NOT a case of equipment breakdown. Even the Bell tech this morning confirmed the problem was NOT with my own equipment and wiring. It was entirely on their side. If this were an equipment breakdown, I could understand that. It happens to my own gear sometimes. But when a company DEPRIVES me of a service I've paid for in advance either through malice or incompetence, and nothing is done to properly expedite the issue, I get extremely angry. Unfortunately, the dirty line got worse. I arrive home to find the modem lost sync once again. So this morning's visit has been A COMPLETE WASTE OF TIME. Four hours I've could have billed to my clients, now gone. TekSavvy, you're on thin ice here! And I'm ready to bring out an axe! -- Watch my future television channel's public test broadcast! »thecanadianpublic.com/live
	to forum · permalink · 2012-09-05 21:22:04 ·
Inssomniak The Glitch Premium join:2005-04-06 Cayuga, ON kudos:1	You do keep using the words, malice, deprived, malicious, incompetence, but at the end of the day, it was an accident, no one is really out to get you. Oh and deprivation of internet never killed anyone. You are just unlucky. You can get a credit for the downtime. My 4 years young central air conditioner broke on Friday, now, if you want to talk about torture beyond hell itself, and deprivation of sleep beyond functionality, compounded by 2 young girls and a wife. That my friend is far worse than no internet!!! -- OptionsDSL Wireless Internet »www.optionsdsl.ca
	to forum · permalink · 2012-09-05 22:12:36 ·
milnoc join:2001-03-05 H3B kudos:1	It's called an incident. An accident implies there's no one to blame. (Hot Fuzz ) Two young girls and a wife? You're gonna have fun when they become teenagers! LOL! Just gave TSI an ultimatum. Switch me over to cable at their expense including the modem purchase, or refund the entire month and cancel my account. And that doesn't include the fines, lost revenues, and costs that I'll be demanding from both companies once I've worked out all of the numbers. There's still room to reach a out-of-court settlement here though. I'm not that greedy. But it'll require both companies to recognize and acknowledge publicly their current and past mistakes, not only towards me with this incident, but also to everyone else who's had their lines cut for no valid or justifiable reason. Stay tuned! -- Watch my future television channel's public test broadcast! »thecanadianpublic.com/live
	to forum · permalink · 2012-09-05 22:24:11 ·
milnoc join:2001-03-05 H3B kudos:1	reply to milnoc Someone must have been paying attention to my frequent rants. The connection just came back up. It's maxing out at 13 Mbps from my computer instead of 16 Mbps, but that's the same as before the break, and it's to be expected since I'm using Wi-Fi instead of a wired connection to my router. I'm still not certain of the connection's reliability though. We'll see what happens during the following days. I still might switch to cable if the problems persist, especially the problems dealing with Bell staff. -- Watch my future television channel's public test broadcast! »thecanadianpublic.com/live
	to forum · permalink · 2012-09-05 22:33:37 ·
Guspaz Guspaz Premium,MVM join:2001-11-05 Montreal, QC kudos:20	reply to milnoc said by milnoc: That's what the last technician did searching for a clean line when my service was upgraded from 5/800 to 16/1. That sounds like a band 1 dry loop, so you'd probably be paying before tax $53.24 for 300GB or $67.24 for unlimited. Or if you have MLPPP, $57.24 or $71.24 Have you considered cable? For equivalent speeds (15 down, 1.5 up), it is cheaper in all cases. $50.95 for 300GB, or $57.95 for unlimited. No MLPPP required (since Videotron never throttled). The big price difference on unlimited is because Videotron UBB is much cheaper than Bell. TBH I'd switch in an instant if I could just get decent upstream on cable... -- Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org
	to forum · permalink · 2012-09-06 01:16:30 ·
Bhruic join:2002-11-27 Toronto, ON kudos:2 Reviews: ·TekSavvy DSL	reply to milnoc said by milnoc: It's called an incident. An accident implies there's no one to blame. Well, no, when there's a car "accident", someone is usually still to blame. Accident implies there was no intent. Which is likely the case here, unless the tech purposefully set out to disconnect your line, which seems unlikely.
	to forum · permalink · 2012-09-06 01:43:51 ·
milnoc join:2001-03-05 H3B kudos:1	reply to Bhruic Re: Incompetent technician cut off my Internet! Watch the movie "Hot Fuzz." You'll understand the quote. And it actually makes sense. said by Guspaz: Have you considered cable? I'll be moving out of the province very soon. The savings won't cover the initial setup costs for the time I'll be living in my old place before the move (within the next two years).
	to forum · permalink · 2012-09-06 07:32:11 ·
PlatooN join:2007-02-13 Kitchener, ON	reply to milnoc said by milnoc: As a result of this, I have no other choice but to seek financial compensation above the current monthly Internet costs. Starting tomorrow, both TekSavvy and Bell Canada will be fined $100 EACH per FULL day that I'm without Internet service, up to a maximum of $7,000, the maximum amount that can be claimed in Quebec Small Claims Court. ROFL good luck with that.
	to forum · permalink · 2012-09-06 10:30:16 ·
ragingwolf join:2003-04-22 Nepean, ON	I've heard of some crazy lawsuits in the US, but filing a lawsuit against an ISP? lol Maybe you should read over that service agreement provided by Bell or Teksavvy. They make NO guarantee of service, it is "best effort" only for residential. Unless you had a written contract clearly stating an uptime guarantee, the judge will throw this out before you even have a chance to speak.
	to forum · permalink · 2012-09-08 00:12:53 ·
EdT join:2009-06-12 Saint-Laurent, QC	reply to milnoc Re: Incompetent technician cut off my Internet! (resolved?) I like the OP's point of view, "someone has to be responsible" especially if it is service paid in advance in this age of common denomination ! I had a similar issue with Bhell several years back, I fired a nasty letter the President of BCE and the board of directors, man did he phone me back fast, imagine this the CEO of BHell calls me the next morning to apologize and offer a year free internet service !
	to forum · permalink · 2012-09-08 03:02:07 ·
datguy11 @verizon.net	THis reminds me of the lawsuit some fancy NYC high end law firm filed against Verizon and AT&T a few years ago. Basically they used AT&T service over Verizon lines and were not happy with the frequent service disruptions and things like that. So they sued Verizon b/c Verizon owned the actual lines. Sounds just like this story. Well, in the end, after spending tens of thousands of dollars THEY LOST. The judge ruled against them. The fancy law firm couldnt sue Verizon, they had NO LEGAL STANDING to enforce any agreement between VErizon and AT&T. Judge basically said only AT&T could sue Verizon. You cant sue as a third party in these types of service cases. So buddy, if a fancy million dollar NEW YORK CITY law firm with all in house lawyers couldnt win for their own service disruptions what makes you think you can???
	to forum · permalink · 2012-09-08 09:24:31 ·
milnoc join:2001-03-05 H3B kudos:1	I'm crazy! Didn't expect that kind of an answer, did ya?
	to forum · permalink · 2012-09-08 09:55:05 ·
dillyhammer A. Good. Start. Premium,MVM join:2010-01-09 Hamilton, ON kudos:9 Reviews: ·Start Communicat.. ·Cogeco Cable ·TekSavvy DSL ·Caneris	reply to datguy11 said by datguy11 : if a fancy million dollar NEW YORK CITY law firm with all in house lawyers couldnt win for their own service disruptions what makes you think you can??? "Aaach. We don't have to beat them, just fight them." -Malcolm Wallace, Braveheart The alternative is standing around doing nothing, grazing, waiting to be sheered. You'd be shocked at how many suits have been settled in favour of a plaintiff that didn't have a leg to stand on. Mike -- Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare Make The Switch - »openmedia.ca/switch
	to forum · permalink · 2012-09-08 10:27:24 ·

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Re: Incompetent technician cut off my Internet! (resolved?)