Topic 'Re: Incompetent technician cut off my Internet!' in forum 'TekSavvy' - dslreports.com

Re: Incompetent technician cut off my Internet!

Thu, 13 Sep 2012 08:16:42 EDT

anon posted : Couldn't agree with you more, BTS is owned by Bell so it is not a subcontractor that people would like to think they are. They have many ex Bell technicians working for them so the poster who said they are all jerkoffs is essentially putting both sets of technicians down.

Re: Incompetent technician cut off my Internet! (resolved?)

Wed, 12 Sep 2012 00:02:40 EDT

anon posted : You don't have any proof that Bell disconnected your line and you are just going by the assumption that they took you out of service. You will get laughed out of court. Realistically however you may get something knocked off your next bill.

Re: Incompetent technician cut off my Internet!

Tue, 11 Sep 2012 23:25:59 EDT

morisato posted :

said by xbell :

said by milnoc:

An incompetent Bell technician....

Gonna have to stop you right there. These clowns are not Bell technicians but employees of Bell's contractor Bell Technical Solutions. Bell dresses them up to look like Bell but they are not and it is an insult to all the actual Bell technicians to be lumped in with these incompetent monkeys.

I see this shit all the time from them. Dry loops should have dial tone on it as all Bell's do with anac capability. I haven't worked on a TSI dry loop lately but they should have dial tone as well. If not they are just asking for trouble with the BTS jerk-offs working near or on their circuits.

Rant over.

gonna have to Stop You right there, The BTS jerkoffs do 3 times the work for 1/3rd the wage the bell techs do, And BTS is owned by bell so its hardly a Subcontractor.

Rant Off
--
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Re: Incompetent technician cut off my Internet! (resolved?)

Sat, 08 Sep 2012 10:27:24 EDT

dillyhammer posted :

said by datguy11 :

if a fancy million dollar NEW YORK CITY law firm with all in house lawyers couldnt win for their own service disruptions what makes you think you can???

"Aaach. We don't have to beat them, just fight them." -Malcolm Wallace, Braveheart

The alternative is standing around doing nothing, grazing, waiting to be sheered.

You'd be shocked at how many suits have been settled in favour of a plaintiff that didn't have a leg to stand on.

Mike
--
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Re: Incompetent technician cut off my Internet! (resolved?)

Sat, 08 Sep 2012 09:55:05 EDT

milnoc posted : I'm crazy! :p

Didn't expect that kind of an answer, did ya? :D

Re: Incompetent technician cut off my Internet! (resolved?)

Sat, 08 Sep 2012 09:24:31 EDT

anon posted : THis reminds me of the lawsuit some fancy NYC high end law firm filed against Verizon and AT&T a few years ago.

Basically they used AT&T service over Verizon lines and were not happy with the frequent service disruptions and things like that.

So they sued Verizon b/c Verizon owned the actual lines.

Sounds just like this story.

Well, in the end, after spending tens of thousands of dollars THEY LOST. The judge ruled against them. The fancy law firm couldnt sue Verizon, they had NO LEGAL STANDING to enforce any agreement between VErizon and AT&T.

Judge basically said only AT&T could sue Verizon. You cant sue as a third party in these types of service cases.

So buddy, if a fancy million dollar NEW YORK CITY law firm with all in house lawyers couldnt win for their own service disruptions what makes you think you can???

Re: Incompetent technician cut off my Internet! (resolved?)

Sat, 08 Sep 2012 03:02:07 EDT

EdT posted : I like the OP's point of view, "someone has to be responsible" especially if it is service paid in advance in this age of common denomination !

I had a similar issue with Bhell several years back, I fired a nasty letter the President of BCE and the board of directors, man did he phone me back fast, imagine this the CEO of BHell calls me the next morning to apologize and offer a year free internet service ! :)

Re: Incompetent technician cut off my Internet!

Sat, 08 Sep 2012 00:12:53 EDT

ragingwolf posted : I've heard of some crazy lawsuits in the US, but filing a lawsuit against an ISP? lol

Maybe you should read over that service agreement provided by Bell or Teksavvy. They make NO guarantee of service, it is "best effort" only for residential. Unless you had a written contract clearly stating an uptime guarantee, the judge will throw this out before you even have a chance to speak.

Re: Incompetent technician cut off my Internet!

Thu, 06 Sep 2012 10:30:16 EDT

PlatooN posted :

said by milnoc:

As a result of this, I have no other choice but to seek financial compensation above the current monthly Internet costs. Starting tomorrow, both TekSavvy and Bell Canada will be fined $100 EACH per FULL day that I'm without Internet service, up to a maximum of $7,000, the maximum amount that can be claimed in Quebec Small Claims Court.

ROFL good luck with that.

Re: Incompetent technician cut off my Internet!

Thu, 06 Sep 2012 07:32:11 EDT

milnoc posted : Watch the movie "Hot Fuzz." You'll understand the quote. :)

And it actually makes sense.

said by Guspaz:

Have you considered cable?

I'll be moving out of the province very soon. The savings won't cover the initial setup costs for the time I'll be living in my old place before the move (within the next two years).

Re: Incompetent technician cut off my Internet!

Thu, 06 Sep 2012 01:43:51 EDT

Bhruic posted :

said by milnoc:

It's called an incident. An accident implies there's no one to blame.

Well, no, when there's a car "accident", someone is usually still to blame. Accident implies there was no intent. Which is likely the case here, unless the tech purposefully set out to disconnect your line, which seems unlikely.

Re: Incompetent technician cut off my Internet!

Thu, 06 Sep 2012 01:16:30 EDT

Guspaz posted :

said by milnoc:

That's what the last technician did searching for a clean line when my service was upgraded from 5/800 to 16/1.

That sounds like a band 1 dry loop, so you'd probably be paying before tax $53.24 for 300GB or $67.24 for unlimited. Or if you have MLPPP, $57.24 or $71.24

Have you considered cable? For equivalent speeds (15 down, 1.5 up), it is cheaper in all cases. $50.95 for 300GB, or $57.95 for unlimited. No MLPPP required (since Videotron never throttled). The big price difference on unlimited is because Videotron UBB is much cheaper than Bell.

TBH I'd switch in an instant if I could just get decent upstream on cable...
--
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Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 22:33:37 EDT

milnoc posted : Someone must have been paying attention to my frequent rants. The connection just came back up. It's maxing out at 13 Mbps from my computer instead of 16 Mbps, but that's the same as before the break, and it's to be expected since I'm using Wi-Fi instead of a wired connection to my router.

I'm still not certain of the connection's reliability though. We'll see what happens during the following days. I still might switch to cable if the problems persist, especially the problems dealing with Bell staff.
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Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 22:24:11 EDT

milnoc posted : It's called an incident. An accident implies there's no one to blame.

(Hot Fuzz :D )

Two young girls and a wife?

You're gonna have fun when they become teenagers! LOL!

Just gave TSI an ultimatum. Switch me over to cable at their expense including the modem purchase, or refund the entire month and cancel my account. And that doesn't include the fines, lost revenues, and costs that I'll be demanding from both companies once I've worked out all of the numbers.

There's still room to reach a out-of-court settlement here though. I'm not that greedy. But it'll require both companies to recognize and acknowledge publicly their current and past mistakes, not only towards me with this incident, but also to everyone else who's had their lines cut for no valid or justifiable reason.

Stay tuned!
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Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 22:12:36 EDT

Inssomniak posted : You do keep using the words, malice, deprived, malicious, incompetence, but at the end of the day, it was an accident, no one is really out to get you. Oh and deprivation of internet never killed anyone. You are just unlucky. You can get a credit for the downtime.

My 4 years young central air conditioner broke on Friday, now, if you want to talk about torture beyond hell itself, and deprivation of sleep beyond functionality, compounded by 2 young girls and a wife. That my friend is far worse than no internet!!! ;)
--
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»www.optionsdsl.ca

Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 21:22:04 EDT

milnoc posted :

said by Inssomniak:

I've said it before, I'll say it again, anyone relying on Internet for income should always have 2 sources on 2 different physical mediums regardless if it's at a house or business (or apartment). I have 3 myself.

I have other sources such as the two lines at my office, and the connection at my main client's premises.

Let me repeat the main problem here. The line was DISCONNECTED! This was NOT a case of equipment breakdown. Even the Bell tech this morning confirmed the problem was NOT with my own equipment and wiring. It was entirely on their side.

If this were an equipment breakdown, I could understand that. It happens to my own gear sometimes. But when a company DEPRIVES me of a service I've paid for in advance either through malice or incompetence, and nothing is done to properly expedite the issue, I get extremely angry.

Unfortunately, the dirty line got worse. I arrive home to find the modem lost sync once again. So this morning's visit has been A COMPLETE WASTE OF TIME. Four hours I've could have billed to my clients, now gone.

TekSavvy, you're on thin ice here! And I'm ready to bring out an axe!
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Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 21:17:41 EDT

nitzguy posted :

said by Inssomniak:

This thread is hilarious.

I've said it before, I'll say it again, anyone relying on Internet for income should always have 2 sources on 2 different physical mediums regardless if it's at a house or business (or apartment). I have 3 myself.

+1. If your livelihood depends on internet service to make a living...ALWAYS have a backup...Hell, a company I worked for back in 2000 had their almighty T1 and the super duper 128k ISDN line because my boss the IT manager said "You know it may cost us extra money, but I don't want to incur the wrath of the CEO if he can't get his email...." I believe the ISDN line was about $200/month if memory serves me correctly where we had a Burstable T1 that cost about $800 or so a month, maybe $1k...anywho...

Sometimes its that "indirect cost" that makes it worth it in situations like this....nothing is infoulable....we are human and are therefore prone to error...

Would it suck for me if Bell came and actively killed my service? Sure, would that mean I couldn't check my work email and schedules and stuff? Sure...but I pay $53/month taxes included...which is about $1.70/day...

If I wanted redundancy, I'd pay the extra $53/month for a second service in my apartment...ultimately though its up to the OP to decide....and again TSI would be happy to credit you or adjust the billing date as they did in my case once the service is up and running....so again, its up to you.

Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 21:06:20 EDT

koreyb posted :

said by LazMan:

Not to get into a pissing match - I started in I&R 15 years ago, and have installed/tested 100's, if not 1000's of DSL and dry loop lines... Some do respond to the #'s I posted, some have unbreakable dial tone; some have no tone at all... Depends on the OE and provisioning...

Anyways, we're getting off the OP's topic... LOL

My point was it's not constant and there doesn't seem to be a standard setup for dry loops, nor is there any legal requirement to provide 911. On this forum, it's been said its fact, when in fact it's clearly not.

Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 21:02:15 EDT

koreyb posted :

said by milnoc:

But who's going to pay for it? My DSL payment went through just a week before this incident. I'm still at the beginning of my billing cycle! And I'd still have to buy the modem for the cable service, plus the installation fees and the first month!

I already lost $60 on that "free" 16/1 upgrade promotion last February due to non converging billing cycles and fraudulent connection fees. Now I have to go through all of that again at two to three times the cost?

As I've said before, if Vidéotron can give me a reasonable deal that eliminates all of the initial fees, I'm in! It'll help minimize my losses.

And if that doesn't work out, I just might have to give up Internet service at home until I move out in the spring (not certain yet).

Why not speak with someone in management at TSI.. perhaps they can cut you a deal on the install or something to get you to cable.. OR simply put the DSL payment towards cable as you shouldn't be paying for days you are down.

I feel your pain, but if Bell has a history of cutting lines, I would be flipping to cable without second thought, as there is always costs involved no matter who you use.

Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 20:06:28 EDT

Angelo posted : at our place we have 3 lines also as our wifi is going up soon :)

Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 19:50:40 EDT

Inssomniak posted : This thread is hilarious.

I've said it before, I'll say it again, anyone relying on Internet for income should always have 2 sources on 2 different physical mediums regardless if it's at a house or business (or apartment). I have 3 myself.
--
OptionsDSL Wireless Internet
»www.optionsdsl.ca

Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 18:29:10 EDT

rjbrake posted :

said by milnoc:

Heading home now. I'll try to use a tether on my phone, but it might not work, or it'll be too slow. That means I'll have to stay at the office a lot longer just to have enough resources to complete my daily tasks.

Let's hope the tether doesn't work.

Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 18:28:15 EDT

rjbrake posted : HAHAHAHAHAHAHAHAHA

"As a result of this, I have no other choice but to seek financial compensation above the current monthly Internet costs. Starting tomorrow, both TekSavvy and Bell Canada will be fined $100 EACH per FULL day that I'm without Internet service, up to a maximum of $7,000, the maximum amount that can be claimed in Quebec Small Claims Court."

Good luck there bud. lololol go read your ToS/AUP and you will find out how much you're entitled to. It's in French, so you should not have any trouble understanding.

Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 17:28:41 EDT

milnoc posted : But who's going to pay for it? My DSL payment went through just a week before this incident. I'm still at the beginning of my billing cycle! And I'd still have to buy the modem for the cable service, plus the installation fees and the first month!

I already lost $60 on that "free" 16/1 upgrade promotion last February due to non converging billing cycles and fraudulent connection fees. Now I have to go through all of that again at two to three times the cost?

As I've said before, if Vid�otron can give me a reasonable deal that eliminates all of the initial fees, I'm in! It'll help minimize my losses.

And if that doesn't work out, I just might have to give up Internet service at home until I move out in the spring (not certain yet).
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Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 17:21:09 EDT

koreyb posted : Is TSI cable available in your area? Why not get TSI to set you up on that? It deletes bell from the issue, and most times cable once it's working.. it stays working.

Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 16:50:59 EDT

milnoc posted : If anyone from Vid�otron is reading this, make me a proper and reasonable deal (not the overpriced BS deals you have on your Web site), throw in the modem and free installation, and I'll sign up for six months.

I don't have much of a choice at this stage. If TSI can't get this problem fixed by the end of the week, I'll have to live at my office so that I can support my clients.

I never should have sent them that $100 Tim Hortons gift card a couple of years ago. It now feels as if I've rewarded failure.
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Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 13:41:03 EDT

Anonymous posted : Maybe he was just lazy and found a better line for their customer?
--
I speak for myself, not my employer.

Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 13:05:44 EDT

EUS posted : When did best effort cover negligence?
There's no accountability anywhere.
TSI's not accountable, because it's bell's fault.
Bell's not accountable, because they outsource.
The outsourced tech is not responsible, because "he made a mistake".
It's a rotten setup, and the customer will still get dinged for the monthly fee, with or without service.
--
~ Project Hope ~

Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 12:48:17 EDT

Thane_Bitter posted :

said by milnoc:

Anybody wanna take bets as to when, or even IF, the Bell tech will show up? The appointment window is between 8 AM and 12 PM.

I think they get their orders and appointment information from outside the country, something is lost in translation. I had one technician show up a day before a scheduled appointment due to "communication" issues. With university/college starting up I suspect they all are being overworked with new hookups.

Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 12:45:35 EDT

milnoc posted : At least I'll be dealing directly with the "last mile" owner. You seem to get better service that way whenever something goes wrong.

BTW, have I ever told you that it took TWENTY DAYS to get my two TSI business DSL lines for my office because Bell imposes a ten day delay on all third-party provider work including ordering mistakes?

The tech showed up at 10:20, spent an hour, but couldn't get me any higher than 8/1 on a line with a lot of errors. Before Sunday's interruption, I had a reasonably clean line. Not anymore!

And even with the 8/1 profile synching up, I can't log in anymore. So I'm still stuck with no Internet whatsoever, plus I've lost four hours of billing time because I couldn't assist my client with their own hardware.

Now after taking all of this into account, can you really blame me if I decide not to do business with TekSavvy anymore? I'm throwing money out the window here!
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Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 12:27:42 EDT

grunze510 posted :

said by milnoc:

Now waiting for the Bell tech to show up. Luckily, dslreports is streamined enough that I can actually post messages from my phone over Rogers.

Anybody wanna take bets as to when, or even IF, the Bell tech will show up? The appointment window is between 8 AM and 12 PM.

12:09PM. (Actually, that passed already)

said by milnoc:

If it becomes a no-show, I may have no other choice but to cancel TSI and go to cable with Videotron. Not a pleasant outcome.

Why Videotron and not a third party like TekSavvy, Electronic Box, Distributel (or Acanac), or whatever others I'm missing? Videotron internet is pretty damn expensive.

Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 08:39:11 EDT

milnoc posted : Now waiting for the Bell tech to show up. Luckily, dslreports is streamined enough that I can actually post messages from my phone over Rogers.

Anybody wanna take bets as to when, or even IF, the Bell tech will show up? The appointment window is between 8 AM and 12 PM.

If it becomes a no-show, I may have no other choice but to cancel TSI and go to cable with Videotron. Not a pleasant outcome.
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Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 02:12:16 EDT

Walter Dnes posted :

said by milnoc:

Also, for small claims court, you don't need a lawyer, and the fees are low. That was done intentionally so that people could demand fair compensation over issues in which the amounts involved don't justify a full court case.

IANAL. My suggestion is...
•talk to a real lawyer.
•ask him what charges could be filed against a 19-year old vandal who broke into the telecom room and maliciously cut someone's line
•ask about filing similar charges against Bell, with the added clause "through malice or negligence".
•as you pointed out, you are not Bell's customer, so they do not have a TOS that gives them immunity, anymore than the fictitious 19-year old vandal
•what Bell needs to straighten them out is having employees face jail time and/or criminal records for stuff like this. A $7K out-of-court-settlement is loose-change-in-the-sofa for a multi-billion dollar corporation

Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 02:10:25 EDT

IIgs posted : Heading into day 3, and still without sync!

Apparently Bell decided not to do any work today and cancelled my dispatch (what a surprise!). Had to call back TSI and conference in with a Bell tech to set up another dispatch date. Not exactly a fun time, spent over an hour waiting to get through to someone at TSI. No comment about the bizarre looping hold "music", which is unfortunately now stuck in my head.

So now I have to wait for Bell again, with a dispatch not set until late evening (up to 9 PM). Will they show up? Will they actually resolve this whole mess and reconnect me?

It'll be interesting to see if they did pull out my line card in error...

Re: Incompetent technician cut off my Internet!

Wed, 05 Sep 2012 01:46:01 EDT

metalhawk posted : Ottawa... better options?!?!? Most of the city can't handle more than a few Mbps on DSL and Rogers is not what I call an alternative... Your only other alternative would be a different third party cable provider.

Re: Incompetent technician cut off my Internet!

Tue, 04 Sep 2012 23:03:41 EDT

milnoc posted : Luckily, I won't have to deal with this for too long. I'll eventually be moving back to my home town of Ottawa. Hopefully, I'll find better options there, or I just might create my own mini ISP.
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Re: Incompetent technician cut off my Internet!

Tue, 04 Sep 2012 22:43:59 EDT

anon posted : Happened to me several times when I had Dry loop DSL & lived in a condo.

I had two lines so I was never hard down but it was still ridiculous. My suggestion is that if you are working from home and rely on the connection then you should be diversifying to cover your ass. It sucks but it's necessary.

Re: Incompetent technician cut off my Internet!

Tue, 04 Sep 2012 18:52:52 EDT

nitzguy posted :

said by MaynardKrebs:

said by nitzguy:

Listen, unless you can prove GROSS NEGLIGENCE on the part of Bell/Tech its a moot point, it was a simple accident, these things happen...

Just because 'accidents happen' does not mean that the victim is SOL.

You rear-end somebody in your car and what happens to the victim's repair costs? Either your insurance company pays, or you do out-of-pocket. Bell is self-insured & TSI is self-insured.

TSI is responsible to directly compensate the customer as they are the so called 'service provider'. Bell is responsible for contributory negligence in the same way that jerkass parents are if their kid leaves the moveable basketball post/net in the street at night and you drive down the road and smack into it (happens in Forest Hill where some people think they own the road too).

Yes....but in this case you're equating a car accident with a service interruption....the 2 are not the same.

TSI would have to provide restitution up to and including the days they are without service, so you take whatever rate he pays, and if its a 30 day billing cycle or a 31 day billing cycle, you divide accordingly, so 6 days in 30 days would be 1/5th of the months service...

So in an example, lets say he had unlimited DSL 25.... it would be 1/5th of 77.99/month...or a credit of roughly $15.59 on his account, not this $100/day from both TSI and Bell...if anything the TSI case would be thrown out as its not their technician and they wouldn't be found negligent...

Even in a small claims court, the burden of proof is still on the Plantiff to PROVE that there was negligence on the part of the Tech that he didn't want to do his job or actively cut the line, there again are these things called mistakes, but its not about insurance...

Again, you're trying to equate Car rules with service interruption rules and the 2 are mutually exclusive, he agreed when he signed on for the service to agree to the Terms and Conditions...he had an out, if he didn't want to exercise that out, that's his perogative...

Again I wish the OP luck.....but as others have said, maybe someone else would be happy to have his service....

Re: Incompetent technician cut off my Internet!

Tue, 04 Sep 2012 17:09:32 EDT

balur posted : Don't get me wrong, I feel for the OP... but that doesn't make the reaction realistic.

Re: Incompetent technician cut off my Internet!

Tue, 04 Sep 2012 16:44:02 EDT

jibby posted : I feel for the OP here, since i caught the Bell guy f'ing up my line twice and both times i was told 'oh i didn't touch the main box' although he was standing beside it and the doors were open - i guess it was always just pure coincidence that my line would die when Bell guys showed up

and both times i was told to 'open a ticket' instead of just fixing what they broke while they were there

it's incompetence, i've seen them install lines in my building and to get at the line they're looking for they tug and pull at the main bundle, dislodging loose connections and crappy scotch loks

all it would take to not screw things up is to be careful and gentle - never happens.

also imo because they're sub-contracted, there's no consequences if they 'by mistake' kill a few other lines everytime they do an install

it just means more tickets for their company and more money

Re: Incompetent technician cut off my Internet!

Tue, 04 Sep 2012 16:21:41 EDT

Jerm posted :

said by balur:

said by milnoc:

That's funny, good luck with that.

Yeah I feel bad for milnoc, but what did he think he purchased? Ten T1s with an SLA for uptime?

Residential service is "best effort" take it or leave it unfortunately. Damages would be limited to his monthly fee.

It probably is the "custom" line ran straight to the box that is the problem. To other techs it seems like someone stealing service LOL!