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495

sbell13
@wideopenwest.com

sbell13

Anon

Ultra TV

2 days in a row now, my Ultra TV grid has lost the listings for channels 480-492, and anything above 499. Also through the day, it randomly loses connection with the media gateway, and takes about 3 minutes to reconnect to get my picture back. When I call WOW, they are able to reset the box, and restore the channel grid, but the next day (like today) they are gone again. Anyone else having the quirk?

Just_Dan
Premium Member
join:2011-03-24
Denver, CO

Just_Dan

Premium Member

That sounds like there might be some sort of connectivity issue between the media player and the gateway. My best suggestion would be to have a technician take a look at the wiring in your home, and replace splitters and connectors to see if one of them is what's causing the problem.
Body Count
join:2010-09-11
Columbus, OH
Netgear CM1000
Ubiquiti EdgeRouter ER-4
Ubiquiti U6-Pro

Body Count to sbell13

Member

to sbell13
Just the other day I lost the grid listings for everything above channel 80.

I pulled the power on my main unit to reset it which didn't fix the issue. So then I pulled the power on the unit by my TV to reset it and that fixed the issue.

Grid listings have always been slow and clunky ever since the install. I hope WOW pushes a firmware patch soon because this is getting old.