said by milnoc:And if a company uses legal means to behave unethically, what does that say about the entire organisation?
If service isn't restored, I'll have to reconsider doing business with your company. Losing service like this due to blatant INCOMPETENCE is simply unacceptable.
Or maybe MALICIOUS INTENT. "Breaking" a customer's existing connection while working on another customer's connection would be a neat little way for a subcontracted technician to get repeated service calls (and service call payments) to the same building address.
Wow - tin foil hat's on a little tight today, isn't it?
A BTS tech pulls a jumper with no dial-tone - on an non-standard installed service (you said they previously ran a direct drop from the JWI, as the wiring in your MDU's messed), and suddenly it's "malicious intent"?!?
To be honest, while it's a pain in the ass to be without internet, you're really starting to sound like the kind of customer company's don't mind losing. Threatening to sue, talking about mal intent, and generally being wound for sound...
If you legitimately need an internet connection to do business; then pay for a business service - they come with SLA's, priority repairs, etc, etc - but that service level comes with an appropriate cost.
I'm not trying to defend Bell (TSI pretty much doesn't have a horse in the race, other then being stuck in the middle) - but you're making a mountain out of a mole-hill, IMO...