reply to milnoc
Re: Incompetent technician cut off my Internet!
said by milnoc:IANAL. My suggestion is...
Also, for small claims court, you don't need a lawyer, and the fees are low. That was done intentionally so that people could demand fair compensation over issues in which the amounts involved don't justify a full court case.
•talk to a real lawyer.
•ask him what charges could be filed against a 19-year old vandal who broke into the telecom room and maliciously cut someone's line
•ask about filing similar charges against Bell, with the added clause "through malice or negligence".
•as you pointed out, you are not Bell's customer, so they do not have a TOS that gives them immunity, anymore than the fictitious 19-year old vandal
•what Bell needs to straighten them out is having employees face jail time and/or criminal records for stuff like this. A $7K out-of-court-settlement is loose-change-in-the-sofa for a multi-billion dollar corporation