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grunze510

join:2009-02-14
Cote Saint-Luc, QC
kudos:1
reply to milnoc

Re: Incompetent technician cut off my Internet!

said by milnoc:

Now waiting for the Bell tech to show up. Luckily, dslreports is streamined enough that I can actually post messages from my phone over Rogers.

Anybody wanna take bets as to when, or even IF, the Bell tech will show up? The appointment window is between 8 AM and 12 PM.

12:09PM. (Actually, that passed already)

said by milnoc:

If it becomes a no-show, I may have no other choice but to cancel TSI and go to cable with Videotron. Not a pleasant outcome.

Why Videotron and not a third party like TekSavvy, Electronic Box, Distributel (or Acanac), or whatever others I'm missing? Videotron internet is pretty damn expensive.


milnoc

join:2001-03-05
H3B
kudos:2
At least I'll be dealing directly with the "last mile" owner. You seem to get better service that way whenever something goes wrong.

BTW, have I ever told you that it took TWENTY DAYS to get my two TSI business DSL lines for my office because Bell imposes a ten day delay on all third-party provider work including ordering mistakes?

The tech showed up at 10:20, spent an hour, but couldn't get me any higher than 8/1 on a line with a lot of errors. Before Sunday's interruption, I had a reasonably clean line. Not anymore!

And even with the 8/1 profile synching up, I can't log in anymore. So I'm still stuck with no Internet whatsoever, plus I've lost four hours of billing time because I couldn't assist my client with their own hardware.

Now after taking all of this into account, can you really blame me if I decide not to do business with TekSavvy anymore? I'm throwing money out the window here!
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