| reply to Davesnothere
Re: Bell/TSI "accidentally" disconnected my DSL! said by Davesnothere:IIgs is prob'ly afraid to post that it's OK now, in case he jinxes it and Bell does something ELSE to fuck him up yet again. 
With the way Bell operates, the tech likely hooked his fridge up to the phone line. To make a call IIgs has to open the container of Becel. |
|
|
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by Out Lier :With the way Bell operates, the tech likely hooked his fridge up to the phone line. To make a call IIgs has to open the container of Becel.
Yes, and the touchtone keys are on the EGGS, and they do not work every time you touch them, so you have to press HARDER.... |
|
| reply to IIgs
This story scares the crap outta me.
I've been with Bell since the introduction of Sympatico HSE and just based on price/cap, was considering a switch to TSI.
Aside from slow conversion of my area from HSE -> DSL -> RDSLAM, my connection has been solid and tech support have always been quick to respond.
Maybe I should just let sleeping dogs lie and suck up the cost of what I've got. |
|
 dillyhammerSTART me upPremium,MVM
join:2010-01-09
Scarborough, ON
kudos:9
 ·Start Communicat..
 ·Cogeco Cable
·TekSavvy DSL
·Caneris
| said by Rewstama:Maybe I should just let sleeping dogs lie and suck up the cost of what I've got.
Precisely why Bell does what it does - to ensure you and many others fear independents... their ongoing effort to virtually change every Canadian into one of these:
Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged |
|
| reply to IIgs
She's sweet looking.. what's her name?
I'm looking for my rubber boots right now. |
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by Rewstama:She's sweet looking.. what's her name?
I'm looking for my rubber boots right now.
Never mind THAT !
Her name is LAMB CHOP.  
Nice RACK, though. 
= = = = =
Yeah, I know - those were BAAAAAAAAAHD jokes.
I feel so sheepish for having told them. |
|
BrianV
join:2008-11-17
Long Sault, ON
kudos:1 | reply to IIgs
It's been 4 days - I presume his internet is back? |
|
 IIgsPremium
join:2002-10-05
Montreal, QC
kudos:1 | said by BrianV:It's been 4 days - I presume his internet is back?
Both my DSL and POTS line were finally restored on Friday (September 14th).
All told that was 12 days with Internet, and 3 days without telephone. Hopefully the nightmare is over and I can forget about this and get back to other things in life. And yes, this certainly did disrupt my life, BIG time.  |
|
 elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand
·Cybersurf Intern..
| reply to dillyhammer
said by dillyhammer:said by Davesnothere:Wait - are those not what the CRTC uses ?
Them be the ones. But seriously, if the CRTC does not think internet service is essential, turn it all off for a week, watch what happens. Our economy and the core of our society depends on internet access. More now than ever. It is absolutely essential. The more the CRTC allows these shenanigans to continue, the more our economy suffers. Them the facts. Mike What you are missing is that it's not essential to you and me, but essential to say a Futureshop or an Amazon. Those guys however will will have SLA's on all their lines.
We're moved from land lines to cell phones, but refuse to make Cell service essential either.
These guys are so in the back pocket of the telco's it's not funny.
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... |
|
elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand | reply to Tx
The TTC was deemed essential because if they aren't running, you ain't getting to work/school.
You think gridlock is bad now, try it without transit. |
|
 Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3
·TekSavvy DSL
 ·FreePhoneLine
·Rogers Hi-Speed
1 edit | said by elwoodblues:The TTC was deemed essential because if they aren't running, you ain't getting to work/school.
You think gridlock is bad now, try it without transit.
Still not an essential service. Won't die without it. Essential is healthcare, food etc... Find a way to work without transit or find a closer job and use a bicycle. We live in a lazy society right now. TTC is a courtesy service run by tax payers money, a people mover. (Yes i know it's currently labeled essential but i disagree)
Just like the internet, we would not go dark, fail and end up in a devastating world if people were forced to walk to a library and work harder to feed their families.
Not saying it isn't important, i think the internet these days is more important than the TTC since several work from home..
TTC is NOT in the same category as Internet. Internet is a luxury some cannot afford, TTC is transportation, a people mover, a service of which moves you from A to B.
Now food, is essential for survival, as is water. |
|
| reply to IIgs
Happened to me in July - cancelled DSL as I got cable. A few days later, our POTS phone line goes dead, and a call our number says it's out of service. GREAT.
Teksavvy puts out a ticket, says it'll be resolved in 48 hours. 2 days later, line is still dead. Call into Teksavvy again...
** APPARENTLY with Bell if your line is inactive and "out of service," no amount of trouble tickets will do, you'll need Teksavvy to call into Bell to move their butt. **
... so after a week of no phone line, Bell finally reconnects the line. But I still paid for a full month of service - I understand Teksavvy didn't do anything wrong (other than the first tech putting in a trouble ticket that went nowhere) but Bell sure screwed them over. |
|
 TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | videonerd,
That doesn't sound like a fun situation at all and I'm sorry that you or anyone has to go through something like that.
I would like to use your account as a case study to help us resolve these types of scenarios with Bell.
If you please could, can you email me your account details and please reference your DSLr handle in the email. I will do my best to prevent such issues.
I also want to make sure that you get the credit you deserve for this outage if one was not previously applied.
Thanks,
ANdre
--
TSI Andre
Director of Service Delivery
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum )
@AndreCleroux - Follow me on Twitter |
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by TSI Andre:....I would like to use your account as a case study to help us resolve these types of scenarios with Bell....
And IIgs's case too, I hope - as HE never even had an order pending and shit still happened.
BTW, we should all borrow HiVolt's alternate avatar about pissing on Bell (if he doesn't mind), and each use it for a while, and tell Bell to come here and read our posts (and let them see the avatar everywhere).
HiVolt ?
--
We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !
|
|
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Hi Dave,
IIGS' case has already been used as a case study according to this :
said by TSI Marc:I was talking about this case with ppl in high places today. Tomorrow I'll follow up with them to see what they can do to help. They were pretty astonished about this one.
I want to add more gravy to the meat & potato dish Marc is working on 
Cheers,
Andre
--
TSI Andre
Director of Service Delivery
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum )
@AndreCleroux - Follow me on Twitter |
|
DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by TSI Andre:....I want to add more gravy to the meat & potato dish Marc is working on
Include some grated CHEESE for the cheezy excuses from Bell.
....et voila ! - POUTINE !
BTW, the meat is BEEF - ground beef - to represent what WE all are doing - sprinkled liberally under the cheese layer.
And we thought that Marc was teh CHIEF, not CHEF. |
|
| reply to IIgs
I feel your pain, this is exactly what's happening to me! But here's the thing it is the THIRD TIME it has happened. I don't know where bell finds so many incompetent techs. Thank god for mobile tethering or I would have no work done. |
|
elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand | Give it time, like AT&T in the US, they figures way to charge for tethering |
|
IIgsPremium
join:2002-10-05
Montreal, QC
kudos:1 | reply to IIgs
Believe it or not, and this is no joke...
BELL HAS ONCE AGAIN DISCONNECTED MY TEKSAVVY INTERNET!! 
As of 9am this morning (October 10th) Bell Canada pulled out my line card at the central office. Same as before, no sync, dead-silence on landline (no familiar hiss or static) if I removed the DSL filter.
We're NOT even a month past my last "accidental" pull being resolved, and they've done it again!! Holy crap, this is now the 4th accidental pull in a month period!!!!!!!!!!!!
#1... Sept. 3 - DSL pulled out "accidentally"
#2... Sept. 11 - DSL *and* phone line "accidentally" pulled out
#3... Sept. 12 - phone line "accidentally" pulled out again
#4... Oct. 10 - DSL pulled out "accidentally", yet again
Bell called to say a dispatch is set between noon and 6 PM tomorrow, and they once again want to waste time checking my inside wiring (despite their admitting to the last two pulls being at the CO!!). Can you believe the agent actually tried to upsale me Bell Internet during the call?!
"Sir, I noticed you're only using Bell for your home phone. Can I ask why that is?" (At this point I explode at the guy and tell him what I think of Bell!)
"Yes, but if your Internet through Bell, you wouldn't being having this issue"
Wow, he is trying to paint a picture that they pull TSI customers not-so-accidentally to try and switch them back over to Bell? I really wish I had taped the conversation with this Bell bastard.
So now I'm without Internet again, for god knows who long, and completely at the mercy of Bell. Even if I am restored, for how long? A few days, a week, a month?? And will my phone line be cut again? Probably.
I am feeling completely in shock right now, I honestly do not know what to do. I tried calling different departments at Bell to file a complaint, all to no avail. |
|
 mlernerPremium
join:2000-11-25
Nepean, ON
kudos:5
1 edit | Yeah what the rep said in that last line is not true. Bell customers have had their service disconnected in the past too. And landlines are tagged in the billing system for wholesale DSL access. This is simply coming down to some tech F'ed up and they haven't corrected the root cause.
As for a complaint, call the Executive Office and/or the Business office in the morning. They're good about fixing issues.
Executive Office of Customer Relations - 1-866-317-3382
Can't find the number right now for the business office but I know there was one for the Ottawa office. |
|
