| reply to IIgs
Re: Bell/TSI "accidentally" disconnected my DSL! I feel ya, in 2008, when I was with Bell (since like 2000). I did not have net for 5 whole weeks and every time they would say call back in 48 hours.
Edit: it was a defective item on their side, I think the card line. |
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| reply to IIgs
This happened to me a couple years ago and I'm a bell internet & phone customer. It went through the same circles of incompetence of losing dial tone(and having zero voltage on the line, it was physically pulled.) Until I got customer relations/office of the president involved nothing helped or got my service restored. If you have bell landline get them involved »support.bell.ca/Billing-and-Acco···omplaint has some directions.
While you're talking with someone high up calls you back, you can probably get them to get involved in your internet problem too despite not being directly a bell customer. They also have the power to issue you compensation, they gave me a couple months free for one disconnection. After 5 you probably wont be paying for your phone for a while.
It seems like everyone there is only following steps or procedures and no one cares enough(or aren't allowed) to go beyond what's directly in front of them. When big screw ups happen this breaks down even more and it all goes to crap until someone with the desire (or authority) to look deeper gets involved. |
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Reviews:
 ·Execulink Telecom
| reply to Mike2009
said by Mike2009:I think it's time to move to cable. Too bad Bell can't get their shit together.
Too bad Robbers keeps cutting people off. |
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 elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand | reply to nitzguy
Re: Bell/TSI "accidentally" disconnected my DSL! That;s the reason why, my CO is a couple of miles away (as the crow flies) but the remote is at the bottom of the street. |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand | reply to IIgs
I guess Marc's conversation with the upper level boys didn't go so well (or didn't flow down to the field where it's SOP, "Disconnect all non bell customers". |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:15 | said by elwoodblues:I guess Marc's conversation with the upper level boys didn't go so well (or didn't flow down to the field where it's SOP, "Disconnect all non bell customers".
Last time, by the time they looked into it IIgs was already back online.
I poked them again last night.. minutes after IIgs posted.. I PM'd him about it..
I'm following closely 
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Marc - CEO/TekSavvy |
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 mlernerPremium
join:2000-11-25
Nepean, ON
kudos:5 | reply to nitzguy
said by nitzguy:said by HiVolt:said by mlerner:As of right now Bell places priority on their own customers with access to remotes so if they need to remove a wholesale customer to provision a retail customer they can and will. Unless you pay for the VDSL2+ tier (25/7 connection) which they will only provision on a remote, they will not guarantee access to a remote on lower speed tiers. That's why you were removed and why the tech did not cooperate.
The ADSL2+ tiers also guarantee access to remotes. Only the legacy 6meg DSL and DSL basic are not guaranteed. I think I'm the only person here/in Canada who has their ADSL2 served from the CO....I mean it helps that the CO is down the street....in a residential neighbourhood no less... No you're not the only one. Way back when where VDSL2 wasn't out yet, a lot of people were served by the CO. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by mlerner:No you're not the only one. Way back when where VDSL2 wasn't out yet, a lot of people were served by the CO.
And I just posted that my next door neighbour does. |
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mlernerPremium
join:2000-11-25
Nepean, ON
kudos:5 | reply to ughbell
said by ughbell :This happened to me a couple years ago and I'm a bell internet & phone customer. It went through the same circles of incompetence of losing dial tone(and having zero voltage on the line, it was physically pulled.) Until I got customer relations/office of the president involved nothing helped or got my service restored. If you have bell landline get them involved »support.bell.ca/Billing-and-Acco···omplaint has some directions.
While you're talking with someone high up calls you back, you can probably get them to get involved in your internet problem too despite not being directly a bell customer. They also have the power to issue you compensation, they gave me a couple months free for one disconnection. After 5 you probably wont be paying for your phone for a while.
Agreed 1000% and also since landline voice service is regulated, Bell is legally obligated to get you back up and running ASAP along with compensation. |
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 IIgsPremium
join:2002-10-05
Montreal, QC
kudos:1 | reply to IIgs
Update...
Spent literally the entire day trying to voice my concerns with Bell about this situation repeating itself. I simply said I want this issue reported and investigated to avoid a repeat. Got yelled at, hung up on, got promises I was being transferred to managers (and then hung up on), transferred to countless wrong departments, told they cannot speak English, and other fun stuff.
The semi-good news is, as of 9 PM both my voice telephone line and DSL are back up. HOWEVER, I'm currently on a 1 Mbit profile, or possibly reconnected to a remote DSLAM. 
The tech came by my apartment at 7 pm to run a loop test, disappeared, and then came back at 9 pm. He insisted several times my phone line is now restored, but NOT the Internet. I showed him my modem had sync, but he insisted it wouldn't work--someone is "fixing" that tomorrow morning. If I'm extremely lucky MAYBE they'll put my profile back up to 6 Mbit, and if not, then they'll just disconnect my DSL and telephone line again. That's what Bell does.
I should mention the tech could not speak a WORD of English. So I couldn't quite get a proper explanation as to what happened this time around. As an added bonus, I honestly do not think this guy baths regularly and left a strong body odor in my apartment. Bad enough I had to open my windows to air out the smell, I am being totally serious here. 
So, telephone is back. DSL is only partial back. So will they pull me out of service again tomorrow morning, with that work order still pending. I'd bet on it.  |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by IIgs:Update...
Spent literally the entire day....
So, SMELL telephone, then.
Surely Bell did not NEED to send a tech whose aroma reinforced what you already think of their company.
OY !   |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand Reviews:
·Cybersurf Intern..
| reply to IIgs
said by IIgs:Update...
I should mention the tech could not speak a WORD of English. So I couldn't quite get a proper explanation as to what happened this time around. As an added bonus, I honestly do not think this guy baths regularly and left a strong body odor in my apartment. Bad enough I had to open my windows to air out the smell, I am being totally serious here.
I would him out the door,but then you'd still be down.
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... |
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Mangowww.toao.net
join:2008-12-25
Alberta
kudos:11 | reply to IIgs
How are things going, IIgs? |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
1 edit |
If you aren't afraid to jinx any positive developments (again), tell us wassup ? |
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| reply to IIgs
I hear your plight Iigs. I thought I had to go through a lot last Oct when I was off for 10 whole days (dry loop DSL only, no POTS line). But after reading this thread ...yes I went through it completely.... I think I was lucky. Haven't gotten back my 6mbps yet. So posted details* today. Hoping that your issue gets resolved for good soon.
Also I sincerely hope that TSI doesn't tell you that you will get reimbursed only for the days that you didn't get the service. You deserve at least 3months free DSL.
* - only brief description » [DSL] Bandwith issues with $wholesale operators - connundrum because if I went through the details of the phone calls with TSI/Bell and their techies, I would have to spend at least a couple of hours writing it. |
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IIgsPremium
join:2002-10-05
Montreal, QC
kudos:1 | reply to Mango
said by Mango:How are things going, IIgs?
Sorry for being silent, I literally had to walk away from all this (as in leave my apartment!) and take a break over the weekend. The absolute hell and stress this has put me through is unmeasurable.
Everything with my line back to normal, for the time being anyway. On Friday morning my DSL was back up to 6 Mbit and the voice portion of my telephone line fully operational. I'm noticing my speeds a bit wonky tonight (jumping between 400-650K) but that may likely be an issue on TSI's side of things. Particuarly as it seems to drastically improve after midnight.
I seriously do NOT trust this has been resolved. I expect at any time now, my line will be pulled for the 6th time because of human error (or sabotage, or whatever crap imaginable is going on at BHell). I spent the better part of Friday making calls to report this to the higher ups at Bell, but I may as well have been talking to monkeys at the zoo, or to my wall. There is no system in place to report this kind of thing...NOTHING. The best I could get, from *1* empathic agent (the rest were about as apathetic as could be!), was a suggestion to write a postal-mail letter to the "Bell Canada Executive Office of Customer Relations" in Toronto. I take it that's the adult equivalent of writing to Santa Claus.
I really think taking this to the media is necessary, if only to bring to light how serious flawed and dangerous Bell Canada has become. I say dangerous because if I should have a medical emergency now or in the near future, I am completely f*cked because cutting both my phone or Internet for several days at a time, at random, leaves me in a very helpless situation! |
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| I wouldn't bother with CTV Montreal, since Hell owns them and all, they're not going to expose themselves as incompetent now. There's a CBC station there is there not? You'll probably have better luck with them. |
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BrianV
join:2008-11-17
Long Sault, ON
kudos:1 | reply to LondonOntGuy
Re: Bell/TSI "accidentally" disconnected my DSL! Or Sun News.... |
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