Bell/TSI "accidentally" disconnected my DSL! - TekSavvy

Author	All Replies
Mike2009 join:2009-01-13 Ottawa, ON kudos:3	reply to mlerner Re: Bell/TSI "accidentally" disconnected my DSL! Many work from home so it would have a huge impact.
	to forum · permalink · 2012-09-09 11:47:46 ·

dillyhammer A. Good. Start. Premium,MVM join:2010-01-09 Hamilton, ON kudos:9 Reviews: ·Start Communicat.. ·Cogeco Cable ·TekSavvy DSL ·Caneris	Bill payments. Business connections. Small business and home businesses would suffer big time. Irreparably. Payment systems and terminals. ATMs. Survive perhaps. Just barely. Not for long either. All hell would break loose. It's very much a big piece of the core fabric of our society. I can't imagine how anyone could argue against this, or not see this. Mike -- Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare Make The Switch - »openmedia.ca/switch
	to forum · permalink · 2012-09-09 12:00:46 ·
Mike2009 join:2009-01-13 Ottawa, ON kudos:3	I agree, it would be pandemonium as we've been so conditioned to make purchases, handle our finances and do transactions with plastic. It would not be good.
	to forum · permalink · 2012-09-09 12:06:36 ·
mlerner Premium join:2000-11-25 Nepean, ON kudos:5	reply to Mike2009 Big impact yes but again a lot of processes are paper based and many companies still use faxes so the bulk of the economy would survive. It's just that things like electronic payments would be delayed or unavailable for a period of time.
	to forum · permalink · 2012-09-09 12:09:15 ·
Tx bronx cheers from cheap seats Premium join:2008-11-19 kudos:3	reply to IIgs It's increased productivity but created a lazy society lol
	to forum · permalink · 2012-09-09 12:22:41 ·
prairiesky join:2008-12-08 canada kudos:2	reply to IIgs me thinks you don't understand the meaning of essential service..... would there be a lot less convience for a week, yes, but would things fall apart, no. Water - need to live sewer - prevents disease from spreading electricity - need heat in winter phone - 911 emergency service. not being able to pay your cc bill from the comfort of your easy chair, no so essential. Me thinks that if that essential to your life, it's probably worth more than $50 a month.... How much are you willing to pay for it to be "essential"
	to forum · permalink · 2012-09-09 12:30:48 ·
Tx bronx cheers from cheap seats Premium join:2008-11-19 kudos:3 Reviews: ·FreePhoneLine ·Rogers Hi-Speed ·TekSavvy DSL	said by prairiesky: me thinks you don't understand the meaning of essential service..... would there be a lot less convience for a week, yes, but would things fall apart, no. Water - need to live sewer - prevents disease from spreading electricity - need heat in winter phone - 911 emergency service. not being able to pay your cc bill from the comfort of your easy chair, no so essential. Me thinks that if that essential to your life, it's probably worth more than $50 a month.... How much are you willing to pay for it to be "essential" TTC was deemed essential... it's not a means where as you'd die without. TTC as is internet are in the same category
	to forum · permalink · 2012-09-09 12:45:57 ·
milnoc join:2001-03-05 H3B kudos:1	reply to Mike2009 said by Mike2009: I agree, it would be pandemonium as we've been so conditioned to make purchases, handle our finances and do transactions with plastic. It would not be good. It would especially be catastrophic to have an interruption during the Christmas rush. -- Watch my future television channel's public test broadcast! »thecanadianpublic.com/live
	to forum · permalink · 2012-09-09 13:15:42 ·
Mike2009 join:2009-01-13 Ottawa, ON kudos:3 Reviews: ·TekSavvy DSL	said by milnoc: said by Mike2009: I agree, it would be pandemonium as we've been so conditioned to make purchases, handle our finances and do transactions with plastic. It would not be good. It would especially be catastrophic to have an interruption during the Christmas rush. Anytime really. I never have cash on me so if I needed some as all ATMs were down it would be a problem.
	to forum · permalink · 2012-09-09 13:40:13 ·
anon234 @teksavvy.com	reply to TSI Marc What a horror story. What scares me is that it could happen to anyone that subscribes to a third party reseller. Are there no SLA's and penalties in place for this kind of lacklustre performance? An an example my company's offshore development provider pays penalties if they miss their SLA's two months in a row.
	to forum · permalink · 2012-09-09 17:45:29 ·
mlerner Premium join:2000-11-25 Nepean, ON kudos:5	Residential and wholesale services generally provide no SLA. Hell not even Bell's business DSL provides much of an SLA.
	to forum · permalink · 2012-09-09 19:20:02 ·
milnoc join:2001-03-05 H3B kudos:1	But SLA or not, there's no reason to DISCONNECT the service of a good standing customer. This isn't a case of an equipment breakdown or a natural event cutting off your service where the "best effort" clause MIGHT be valid (it's still weasel words). This is either an act of MALICE or INCOMPETENCE. It simply can't be anything else. And under such circumstances, reparations are in order. -- Watch my future television channel's public test broadcast! »thecanadianpublic.com/live
	to forum · permalink · 2012-09-09 19:32:36 ·
mlerner Premium join:2000-11-25 Nepean, ON kudos:5	The problem is proving it, as you would need for a legal case. There's nothing to say they didn't accidentally disconnect or a faulty line card etc.
	to forum · permalink · 2012-09-09 19:44:24 ·
milnoc join:2001-03-05 H3B kudos:1	So why didn't they reconnect the line after the repair? The tech was in the building when I confronted him, on a Sunday, at 6:45 PM. Even more important, how could my line be working properly one second, and be completely dead the other? I was watching This Week in Tech, a live Internet broadcast delivering a constant stream. If there were any problems, the stream would have easily been interrupted. -- Watch my future television channel's public test broadcast! »thecanadianpublic.com/live
	to forum · permalink · 2012-09-09 19:53:48 ·
nitzguy Premium join:2002-07-11 Sudbury, ON Reviews: ·TekSavvy DSL	reply to milnoc said by milnoc: But SLA or not, there's no reason to DISCONNECT the service of a good standing customer. This isn't a case of an equipment breakdown or a natural event cutting off your service where the "best effort" clause MIGHT be valid (it's still weasel words). This is either an act of MALICE or INCOMPETENCE. It simply can't be anything else. And under such circumstances, reparations are in order. Perhaps there was incorrect documentation on your line, which was the result of human error...that would not be MALICE or INCOMPETENCE....but simple clerical error. When I moved into my apartment I had ordered ADSL2+ 16/1 service.....it wasn't scheduled to be connected until late march....on March 15th when I moved in, I had a DSL sync 3008/800 when I plugged in my DSL modem.... Obviously there's some sort of error as there was a line card that was there and active...because the previous tenants had Cable internet/phone as I saw the equipment installed when I did a walkthrough of the place before I rented it and then the associated Cable company bills that arrived in my mailbox as they obviously didn't pay any of the final bills and never forwarded an address... So that being said, obviously line cards are not correctly identified at the Remote/CO...so again that's not malice or incompetence. Especially in an apartment building, wires are not properly tagged...so just need to chalk it up to a case of human error....I had that happen with the FRO....should I then sue them for that incompetenece as well? Yeah good luck..
	to forum · permalink · 2012-09-09 21:33:04 ·
milnoc join:2001-03-05 H3B kudos:1	said by nitzguy: Perhaps there was incorrect documentation on your line, which was the result of human error...that would not be MALICE or INCOMPETENCE....but simple clerical error. Based on the endless stream of posts concerning line disconnections here, that's a heck of a lot of clerical errors! -- Watch my future television channel's public test broadcast! »thecanadianpublic.com/live
	to forum · permalink · 2012-09-09 21:40:22 ·
Gab Premium join:2012-03-23 Quebec, QC	reply to IIgs I also had a similar story as well. Some bhell guy randomly moved our line further than it was previously (It connects to the box on our neighbor's lawn normally) and we had some really shitty connection. I couldn't even connect to internet, the modem wouldn't sync at all, while the phone line (with bhell) had really really a lot of interferences. We could barely make a call! Another time, they lowered my speed profile to something like 3/.5 Mbps while I was supposed to be the 16/1 profile. It took nearly a week before a bhell tech showed up to verify my line and change my profile back to where it was supposed to be. Anyways, even my parents really hate them now (it's even funny, they start blaming them a lot) and they're around 47 years old.
	to forum · permalink · 2012-09-09 22:21:51 ·
Davesnothere No-BHELL-ity DOES have its Advantages join:2009-06-15 START&Cogeco kudos:6	reply to milnoc said by milnoc: said by nitzguy: Perhaps there was incorrect documentation on your line, which was the result of human error...that would not be MALICE or INCOMPETENCE....but simple clerical error. Based on the endless stream of posts concerning line disconnections here, that's a heck of a lot of clerical errors! It might just be MY thought, and I could be completely in left field here, but is this not true ? CLERICAL ERROR = INCOMPETENCE ....especially if it is so prevalent.
	to forum · permalink · 2012-09-09 22:39:22 ·
funny join:2010-12-22	reply to Mike2009 said by Mike2009: Is this happening more lately or are we just more aware because of a few recent discussions here? im not getting more then 60Kbytes downspeed tonight interesting
	to forum · permalink · 2012-09-09 23:20:52 ·
Mike2009 join:2009-01-13 Ottawa, ON kudos:3	Speeds are crap here tonight as well.
	to forum · permalink · 2012-09-09 23:22:39 ·

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Re: Bell/TSI "accidentally" disconnected my DSL!