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Mike2009

join:2009-01-13
Ottawa, ON
kudos:3
reply to mlerner

Re: Bell/TSI "accidentally" disconnected my DSL!

Many work from home so it would have a huge impact.


dillyhammer
START me up
Premium
join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
·Start Communicat..
Bill payments. Business connections. Small business and home businesses would suffer big time. Irreparably. Payment systems and terminals. ATMs.

Survive perhaps. Just barely. Not for long either.

All hell would break loose.

It's very much a big piece of the core fabric of our society. I can't imagine how anyone could argue against this, or not see this.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch


Mike2009

join:2009-01-13
Ottawa, ON
kudos:3
I agree, it would be pandemonium as we've been so conditioned to make purchases, handle our finances and do transactions with plastic. It would not be good.


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
reply to Mike2009
Big impact yes but again a lot of processes are paper based and many companies still use faxes so the bulk of the economy would survive. It's just that things like electronic payments would be delayed or unavailable for a period of time.


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
reply to IIgs
It's increased productivity but created a lazy society lol

prairiesky

join:2008-12-08
canada
kudos:2
reply to IIgs
me thinks you don't understand the meaning of essential service.....

would there be a lot less convience for a week, yes, but would things fall apart, no.

Water - need to live
sewer - prevents disease from spreading
electricity - need heat in winter
phone - 911 emergency service.
not being able to pay your cc bill from the comfort of your easy chair, no so essential.

Me thinks that if that essential to your life, it's probably worth more than $50 a month.... How much are you willing to pay for it to be "essential"


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed
said by prairiesky:

me thinks you don't understand the meaning of essential service.....

would there be a lot less convience for a week, yes, but would things fall apart, no.

Water - need to live
sewer - prevents disease from spreading
electricity - need heat in winter
phone - 911 emergency service.
not being able to pay your cc bill from the comfort of your easy chair, no so essential.

Me thinks that if that essential to your life, it's probably worth more than $50 a month.... How much are you willing to pay for it to be "essential"

TTC was deemed essential... it's not a means where as you'd die without. TTC as is internet are in the same category


milnoc

join:2001-03-05
H3B
kudos:2
reply to Mike2009
said by Mike2009:

I agree, it would be pandemonium as we've been so conditioned to make purchases, handle our finances and do transactions with plastic. It would not be good.

It would especially be catastrophic to have an interruption during the Christmas rush.
--
Watch my future television channel's public test broadcast!
»thecanadianpublic.com/live


Mike2009

join:2009-01-13
Ottawa, ON
kudos:3
Reviews:
·TekSavvy DSL
said by milnoc:

said by Mike2009:

I agree, it would be pandemonium as we've been so conditioned to make purchases, handle our finances and do transactions with plastic. It would not be good.

It would especially be catastrophic to have an interruption during the Christmas rush.

Anytime really. I never have cash on me so if I needed some as all ATMs were down it would be a problem.


anon234

@teksavvy.com
reply to TSI Marc
What a horror story. What scares me is that it could happen to anyone that subscribes to a third party reseller.

Are there no SLA's and penalties in place for this kind of lacklustre performance?
An an example my company's offshore development provider pays penalties if they miss their SLA's two months in a row.


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
Residential and wholesale services generally provide no SLA. Hell not even Bell's business DSL provides much of an SLA.


milnoc

join:2001-03-05
H3B
kudos:2
But SLA or not, there's no reason to DISCONNECT the service of a good standing customer. This isn't a case of an equipment breakdown or a natural event cutting off your service where the "best effort" clause MIGHT be valid (it's still weasel words). This is either an act of MALICE or INCOMPETENCE. It simply can't be anything else.

And under such circumstances, reparations are in order.
--
Watch my future television channel's public test broadcast!
»thecanadianpublic.com/live


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
The problem is proving it, as you would need for a legal case. There's nothing to say they didn't accidentally disconnect or a faulty line card etc.


milnoc

join:2001-03-05
H3B
kudos:2
So why didn't they reconnect the line after the repair? The tech was in the building when I confronted him, on a Sunday, at 6:45 PM.

Even more important, how could my line be working properly one second, and be completely dead the other? I was watching This Week in Tech, a live Internet broadcast delivering a constant stream. If there were any problems, the stream would have easily been interrupted.
--
Watch my future television channel's public test broadcast!
»thecanadianpublic.com/live


nitzguy
Premium
join:2002-07-11
Sudbury, ON
reply to milnoc
said by milnoc:

But SLA or not, there's no reason to DISCONNECT the service of a good standing customer. This isn't a case of an equipment breakdown or a natural event cutting off your service where the "best effort" clause MIGHT be valid (it's still weasel words). This is either an act of MALICE or INCOMPETENCE. It simply can't be anything else.

And under such circumstances, reparations are in order.

Perhaps there was incorrect documentation on your line, which was the result of human error...that would not be MALICE or INCOMPETENCE....but simple clerical error.

When I moved into my apartment I had ordered ADSL2+ 16/1 service.....it wasn't scheduled to be connected until late march....on March 15th when I moved in, I had a DSL sync 3008/800 when I plugged in my DSL modem....

Obviously there's some sort of error as there was a line card that was there and active...because the previous tenants had Cable internet/phone as I saw the equipment installed when I did a walkthrough of the place before I rented it and then the associated Cable company bills that arrived in my mailbox as they obviously didn't pay any of the final bills and never forwarded an address...

So that being said, obviously line cards are not correctly identified at the Remote/CO...so again that's not malice or incompetence. Especially in an apartment building, wires are not properly tagged...so just need to chalk it up to a case of human error....I had that happen with the FRO....should I then sue them for that incompetenece as well? Yeah good luck..


milnoc

join:2001-03-05
H3B
kudos:2

1 recommendation

said by nitzguy:

Perhaps there was incorrect documentation on your line, which was the result of human error...that would not be MALICE or INCOMPETENCE....but simple clerical error.

Based on the endless stream of posts concerning line disconnections here, that's a heck of a lot of clerical errors!
--
Watch my future television channel's public test broadcast!
»thecanadianpublic.com/live

Gab
Premium
join:2012-03-23
Quebec, QC
reply to IIgs
I also had a similar story as well. Some bhell guy randomly moved our line further than it was previously (It connects to the box on our neighbor's lawn normally) and we had some really shitty connection. I couldn't even connect to internet, the modem wouldn't sync at all, while the phone line (with bhell) had really really a lot of interferences. We could barely make a call!

Another time, they lowered my speed profile to something like 3/.5 Mbps while I was supposed to be the 16/1 profile. It took nearly a week before a bhell tech showed up to verify my line and change my profile back to where it was supposed to be.

Anyways, even my parents really hate them now (it's even funny, they start blaming them a lot) and they're around 47 years old.


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7
reply to milnoc
said by milnoc:

said by nitzguy:

Perhaps there was incorrect documentation on your line, which was the result of human error...that would not be MALICE or INCOMPETENCE....but simple clerical error.

Based on the endless stream of posts concerning line disconnections here, that's a heck of a lot of clerical errors!

 
It might just be MY thought, and I could be completely in left field here, but is this not true ?

CLERICAL ERROR = INCOMPETENCE

....especially if it is so prevalent.

funny0

join:2010-12-22
reply to Mike2009
said by Mike2009:

Is this happening more lately or are we just more aware because of a few recent discussions here?

im not getting more then 60Kbytes downspeed tonight
interesting


Mike2009

join:2009-01-13
Ottawa, ON
kudos:3
Speeds are crap here tonight as well.

funny0

join:2010-12-22

1 edit
said by Mike2009:

Speeds are crap here tonight as well.

well lets just say it should be impossible to NOT max this download out....
its like the throttle days all over again, must be cause bell aint getting its way with the astral deal.


IIgs
Premium
join:2002-10-05
Montreal, QC
kudos:1
reply to IIgs
Click for full size
Speed test (Monday - Sept 10th)
My current update (or week #2 of my on going hell...)

On Saturday afternoon, shortly after my last posting, Teksavvy assured me my service was fully restored: 6 Mbit profile, plugged back in at the same CO, good line stats. OK, sounds good.

Unfortunately it was anything BUT good. Horrible, unusable speeds, to the point I cannot even load a simple webpage. I was so fed up and stressed by the ongoing situation, I actually left my apartment for the weekend to spend time family. Seriously. (remember I have been calling Teksavvy every day, multiple times per day, for an entire week and getting absolutely nowhere!)

Come back Monday night, guess what? Speeds are even worse, nothing like I had before all this started. Normally I would get a consistent 650K/sec, now I'm lucky if I can do 80K/sec. Have a look at speed tests (above) as of tonight.

At this point I do not know if Teksavvy's servers are overloaded and having maintenance issues (i.e. affecting everyone), or if it is my reconnection at the CO. Am I on a remote DSLAM, despite being told the contrary?

Unfortunately I cannot figure this out until I borrow a Bell login for testing.

At least I have a physical connection back. That's something.


IIgs
Premium
join:2002-10-05
Montreal, QC
kudos:1

Speed test at 12:45 AM (off peak)
Ahh, that's better. Tested my connection at OFF PEAK hours (just before 1 AM) and speeds are back to where they should be.

Good news: Would appear my physical connection is resolved, and back to where things were a week ago. (fingers still crossed!)
Bad news: Would appear Teksavvy's servers are overloaded currently. At least we're all in the same boat there.

I'll run a few more tests and check things with TSI over the next day or two, but hopefully my side of things are back to normal...

Still left feeling unsettled by this whole situation, it should never have happened. None of it.


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7
said by IIgs:

....Still left feeling unsettled by this whole situation, it should never have happened. None of it.

 
THIS may help a bit :

»www.youtube.com/watch?v=kdeg9izJE3I


(You can choose at whom to aim it.)


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to IIgs
ok good to see that its fixed.

For the peak time usage, I just had a look and there is some imbalance across the links. I'm having it looked into.. it's not that we dont have enough capacity, it's that it's not spread out properly.

In the mean time, you can try to logout and back in, you may get on a link that doesn't have the problem.. or wait and we'll have it fixed soon.
--
Marc - CEO/TekSavvy


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
I followed up to see the cause for this; there was maintenance done on Bell's end this past Sunday morning that resulted in many users getting booted offline and now we just have to wait for it to re-balance... sorry about that. should be fixed up in the next few days. Just disconnect and reconnect until you get good speeds and leave it connected...
--
Marc - CEO/TekSavvy


IIgs
Premium
join:2002-10-05
Montreal, QC
kudos:1
reply to IIgs
ARGH! This has now turned into a full scale nightmare!!

Just after everything was resolved, at roughly 3 pm this (Tuesday) afternoon BELL DISCONNECTED MY ENTIRE PHONE LINE!

Yes, you heard right, I've once again lost sync to my modem AND my landline (POTS) telephone line is out of service too! I cannot receive incoming phone calls, and although I still have a dial-tone, I cannot place outgoing calls (there is a long pause followed by a rapid busy signal if I attempt to dial a phone number). I cannot even dial for repair or 911/emergency!

NO telephone, NO Internet. Great.

Yep, week #2 of hell, only now it's TWO services out. I'm at a loss. What the hell is going on? Will this ever end?


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
Me thinks either someone at Bell really screwed up the records or you have an extremely incompetent tech in the area. Either way, as much at it sucks I'm really not surprised at all at the turn of events. Bell has gone to complete hell.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to IIgs
geez! getting somebody to check in with you right away.
--
Marc - CEO/TekSavvy


TSI David
TSI David
Premium,VIP
join:2007-06-25
Chatham, ON
kudos:8
This looks like a Bell issue with the phone. I do know there is a pending phone dispatch for tomorrow from 12-5pm to get this resolved which should restore internet.

If it does not I've already touched base with IIgs with a next step.