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dlathem
Premium
join:2000-08-11
Birmingham, AL

Thank You Calls??

Is anyone else receiving an Earthlink call every month, from a person who cannot speak understandable English, thanking them for paying their bill? I have told the callers over and over again that I do not need them to call me once a month to thank me for paying my bill. I guess they do not understand English very well either!



Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18

Not one yet, I just get my monthly email invoice that says thanks.



dlathem
Premium
join:2000-08-11
Birmingham, AL

I am fine with the monthly email invoice, I have been receiving it for almost two decades! The phone calls need to stop.



Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18

Have you checked your contact preferences recently? That section of choices may have been changed.



dlathem
Premium
join:2000-08-11
Birmingham, AL

I tell the person who calls me almost every month to take me off the list for receiving a thank you call every month. You would think that would be a subtle hint. Unless the REALLY do not understand English!



Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18

I understand, but I am talking about the "How EL may contact you" settings under your account on the My Account pages.

»myaccount.earthlink.net/
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?



dlathem
Premium
join:2000-08-11
Birmingham, AL

I have been opted out of all telephone communication contact from Earthlink for a very long time. However, they plainly state that "administrative" communications are not covered by the opt out. I can only assume they consider calling me to thank me for paying my bill as administrative.



Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18

I know that several times Earthlink reset my settings so that I had to change them back to my preferences so as long as you verified your settings are un-changed then you can't do much else on your end. Hopefully they will stop calling you,
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?



dlathem
Premium
join:2000-08-11
Birmingham, AL

Too late...they called AGAIN this morning about the same payment...go figure!



Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18

Wonder why they like you so much...



dlathem
Premium
join:2000-08-11
Birmingham, AL

Good question. I just received an email from one of the Earthlink Bigwigs in Atlanta. He says they will stop. We will see.



skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Gone South
kudos:1

Since they like you so much, if they call again ask them for a discount on your bill.