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dlathem
Premium
join:2000-08-11
Birmingham, AL

Thank You Calls??

Is anyone else receiving an Earthlink call every month, from a person who cannot speak understandable English, thanking them for paying their bill? I have told the callers over and over again that I do not need them to call me once a month to thank me for paying my bill. I guess they do not understand English very well either!


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18
Not one yet, I just get my monthly email invoice that says thanks.


dlathem
Premium
join:2000-08-11
Birmingham, AL
I am fine with the monthly email invoice, I have been receiving it for almost two decades! The phone calls need to stop.


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18
Have you checked your contact preferences recently? That section of choices may have been changed.


dlathem
Premium
join:2000-08-11
Birmingham, AL
I tell the person who calls me almost every month to take me off the list for receiving a thank you call every month. You would think that would be a subtle hint. Unless the REALLY do not understand English!


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18
I understand, but I am talking about the "How EL may contact you" settings under your account on the My Account pages.

»myaccount.earthlink.net/
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?


dlathem
Premium
join:2000-08-11
Birmingham, AL
I have been opted out of all telephone communication contact from Earthlink for a very long time. However, they plainly state that "administrative" communications are not covered by the opt out. I can only assume they consider calling me to thank me for paying my bill as administrative.


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18
I know that several times Earthlink reset my settings so that I had to change them back to my preferences so as long as you verified your settings are un-changed then you can't do much else on your end. Hopefully they will stop calling you,
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?


dlathem
Premium
join:2000-08-11
Birmingham, AL
Too late...they called AGAIN this morning about the same payment...go figure!


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18
Wonder why they like you so much...


dlathem
Premium
join:2000-08-11
Birmingham, AL
Good question. I just received an email from one of the Earthlink Bigwigs in Atlanta. He says they will stop. We will see.


skj
Welcome to the far side of reality
Premium,Mod
join:2002-04-04
Gone South
kudos:1
Since they like you so much, if they call again ask them for a discount on your bill.