|reply to SHARPSHARK |
Re: Bell/TSI "accidentally" disconnected my DSL!
said by SHARPSHARK:Not likely. The cards are pre-equipped in the DSLAM, and it isn't one card per customer. Some cards support up to 48 customers, depending on the vintage of the DSLAM. The ports are pre-assigned when the order is issued, so there isn't any equipment for the Bell tech to "forget to bring".
Let's say we have a Bell tech who needs to plug DSL for a new customer. He finds out that he forgot to bring a DSLAM card with him and his shift is about to end or the one he has is defective. He absolutely needs to plug this new customer for some reason. So he simply decides to unplug some random DSLAM from another customer to plug this new customer.
Would this scenario be plausible?
More likely scenario is that either his port got stolen during a repair - either because assignment screwed up, or the USOC for DSL got dropped from his profile so the port was re-assigned to another customer. A multitude of reasons. Even though we'd like to believe Bell is evil (which they probably are, but that's another discussion), in this case it's likely ineptitude. Either way, this is unacceptable.
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