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bigsby

join:2012-06-13
reply to WOW_Dan

Re: Netflix not working with Ultra

Dan looked at my account and created a static IP for me. He said they are aware of this problem in the Evansville area and are working on a solution. Hopefully the static IP works when I get home tonight and doesn't have any ill effects on any of my other connections.

bigsby

join:2012-06-13
It seems like Dan created the static IP worked, Netflix streams just fine now wired, now I just have to test it wifi (fingers crossed). Thanks Dan!


troubleagain

@wideopenwest.com
WOW should refer every customer to this site. Otherwise how else will they get problems resolved. Think of how many people can't get their Netflix to work or their VOIP only to be told by CS that it must be their problem.

Every issue Dan resolves shold be put in a database for customer service.

bigsby

join:2012-06-13
I agree. I specifically asked the CSR when I called in if she was familiar with this website or the tech support presence they have on here (WOW Dan) and she acted like she had no idea what I was talking about. Poor internal communications.