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fish23
@comcast.net

fish23

Anon

modem provisioning

is this what the walledgarden page is supposed to look like www.comcast.com/activate

Mike Wolf
join:2009-05-24
Tuckerton, NJ

Mike Wolf

Member

Seems familiar, I think so.

Wayne99021
Premium Member
join:2004-12-28
Mead, WA

Wayne99021

Premium Member

That's it.
I hope you have better luck with that than I have had the couple times I tried it.
It would get hung up somewhere during the process and never could get it to complete.
I called Comcast and they had the modem provisioned in 10 minutes.

Mike Wolf
join:2009-05-24
Tuckerton, NJ

Mike Wolf

Member

That's what I've been using the past few months for customers and I haven't had a problem. I think I had one hangup which was resolved by just letting it sit for an hour or so. It's faster to do the phone setup sometimes I agree.

Wayne99021
Premium Member
join:2004-12-28
Mead, WA

Wayne99021

Premium Member

Maybe I was just too impatient with it because I didn't wait that long.
Next time I will try the wall garden route and let it go longer.

Mike Wolf
join:2009-05-24
Tuckerton, NJ

Mike Wolf

Member

Either way, whats important is the end result. I only tried the walled garden route because I had the time and I wanted to have the experience to talk about it here.

Wayne99021
Premium Member
join:2004-12-28
Mead, WA

Wayne99021

Premium Member

Just setup my nephews SB6141 modem with the walled garden and it went right through without any problem.
It took 30 minutes which is a little slower than calling Comcast, but much more convenient.
Good to know it does work and will be using it from now on.

Mike Wolf
join:2009-05-24
Tuckerton, NJ

Mike Wolf

Member

I look at it this way. If Comcast is experiencing "higher then normal call volume" sometimes it takes just as long to get to a person plus the command prompts.
tbowman
join:2006-11-28
Seattle, WA

tbowman to fish23

Member

to fish23
I already had a sb6120 that started acting up. I decided to bite the bullet and replace it with a new zoom 5341J. Swapped out the devices and plugged directly into my pc. Went through the activation process and it worked exactly as expected. I was quite impressed. Everything is loading insanely fast now as well.

Mike Wolf
join:2009-05-24
Tuckerton, NJ

Mike Wolf

Member

Is that now with the use of a router or still directly to a PC....
boontonflyer
join:2004-07-05
Somerset, NJ

boontonflyer to fish23

Member

to fish23
that''s what it looked like when I installed a new D 3.0 modem a week or so ago.

Paul