Missing the point They had ample time to make things right in my opinion. They screwed up by cancelling my appointment for no reason, without notice, wasting many hours of my time during an already stressful time. Then, the tech screwed up by not waiting to ensure the modem was in bridge mode when he did finally show up. And he showed up late.
And your support has told me several times modem levels look fine, if not perfect.
For all the trouble and annoyance, I was offered absolutely nothing to make up for it. No "hey, sorry for screwing up, here's some free HD channels for 6 months." or ANYTHING. The point is, out of the 4-6 different people I talked to, none of them cared enough, or aren't allowed, to try make it right with a disgruntled customer with a long history of service with Shaw.
Since then, I've been testing and logging speeds at different times of the day for a couple weeks. Speeds are better at non-peak times on certain days. But, I guess I'm still being disingenuous, and my home's wiring could result in higher speeds in the middle of the night?
I was previously a big fan of Shaw, having a terrible experience with Telus 8-10 years ago and their nasty contracts. I have seen Shaw's service slowly degrade the last few years, as their customer base has seemed to of grown significantly. I'm not the only one who feels this way.
Before the company develops a culture of complacency and starts rotting it from within, it should be looked at honestly.