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Bashlin

join:2011-06-20
Douglas, GA

Georgia ETA..??

from what a local tech told me today.. a piece of equipment failed when they tried to run the new aggregator in GA.. he didn't have a ETA on the repair but said connections were going to be terrible until this is resolved.. any of the wind stream tech can shed a little more light on whats going on in GA..??

Bashlin

join:2011-06-20
Douglas, GA
bump, any info on whats going on in GA..??


Bobec
No Stooge
Premium
join:2001-01-04
Jefferson, GA
reply to Bashlin
I guess it's a safe bet that this is the reason that my formerly reliable 12mb service has gone to .027mb. Come on Windstream, how about an update?
--
Just because you are a character doesn't mean that you have character....

Bashlin

join:2011-06-20
Douglas, GA
from what i understand they are in the programming stages of getting the equipment online for GA.. once that is complete we should see these issues resolved..


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
Bashlin,
I hope to have additional information by Wednesday or Thursday of next week. Sorry about the slow responses, I have been bouncing around quite a bit. Have a good weekend.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin
i'm speechless

internet is so bad now the only thing that loads on my home screen is the windstream header..after about 3 minutes

Slipen

join:2010-04-18
Cairo, GA
Reviews:
·Windstream



I have had Guild Wars 2 for 3 weeks now, I have been able to "play" for an hour in those 3 weeks because of this connection.

BR549
Premium
join:2005-05-19
Commerce, GA
reply to Bashlin
Would this be the same issues (or cause) that is effecting Commerce, GA?


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
reply to Bashlin
Bashlin,
I have been making as much noise about your circuit as possible. I just got an update on the equipment in your area about an hour ago. The new equipment was in TST_RVW status this past week and has been moved on to the NOC_VLAN group. They will write create the provisioning and the MOP that will plan and allow us to move you and other customers to the new equipment. Ideally it will only be with that group for a week to 10days (providing nothing goes haywire). Shortly after that we will begin the Test and Turn up (TST_TRNUP) and you (and a good chunk of other GA customers) should be moved to the new equipment and be good to go. Just wanted to keep you all in the loop. As I get more updates I will pass it on to you.

To everyone else in this thread: Commerce, Jefferson are at about the same place in the process give or take a week. Have a good weekend.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

Bashlin

join:2011-06-20
Douglas, GA
thanks aaron, we're hanging in here

thanks for the hard work you do, really appriciate it !!


Napsterbater
Meh
Premium,MVM
join:2002-12-28
Milledgeville, GA
Reviews:
·Xcelerate Broadb..
·Windstream
reply to Windstream
said by Windstream:

To everyone else in this thread: Commerce, Jefferson are at about the same place in the process give or take a week. Have a good weekend.

Aaron
Specialist II



Is this also related to my problems in Milledgeville / Baldwin County?
--
ASUS M4A79T Deluxe | AMD Phenom II x3 720 BE AM3 w/4 Cores @ 3.41Ghz(OC) | 4Gb DDR3 Memory @ 1600mhz | Sapphire ATI HD4870 1GB 800mhz/1000mhz(OC) | 2x500GB HDD's Raid 0 | Windows 7 Ultimate x64 Build 7600 (RTM) | Windstream DSL 12m (14.9m Sync)/766k


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
Honestly it should be right around the same time frame, however I have not gotten an update on your specific area yet. I will make every effort to get that by this time tomorrow. I apologize for the slip up.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


jem30534

@windstream.net
I'm in the Dawsonsville, GA area, and over the last month or so we have had continuous disconnects. I have monitored the lines and seen the drops/reconnects. Are we being impacted by this same issue?

sethf

join:2008-08-29
Danielsville, GA
Reviews:
·Windstream
reply to Bashlin
I too have been experiencing a lot of disconnects lately. I just find it hard to believe that there's a network issue that's affecting most of Georgia. That said, my connection is total crap tonight.



Jackal1

join:2010-08-10
Lincoln, NE
Reviews:
·Windstream
reply to Bashlin
That's ok. Apparently it's spread to Nebraska too. Windstream's marketing has just oversold their product, and apparently they aren't putting enough money into engineering/operations to beef up their infrastructure to meet those promises.

jrw0669

join:2010-06-10
Cornelia, GA
reply to Bashlin
I've had a couple of disconnects in the last week.The first time Tech support had me go into the 1704's menu and reset the modem to default specs,the second time(last night @ 9pm) tech support said they were having equipment issues.That lasted about 30 mins then everything went back to normal.

BR549
Premium
join:2005-05-19
Commerce, GA
Reviews:
·T-Mobile US
·Windstream
reply to Bashlin
Commerce is awful this morning.




Everyone in the Commerce area needs to contact city hall and let them know we don't want Windstream's Cable contracts renewed so we might get some competition in here.

Slipen

join:2010-04-18
Cairo, GA
Reviews:
·Windstream
reply to Bashlin



9:27pm in Cairo on a 3.0mbps plan.

wowgirl22

join:2011-12-30
Cornelia, GA
reply to Windstream
said by Windstream:

Bashlin,
... Shortly after that we will begin the Test and Turn up (TST_TRNUP) and you (and a good chunk of other GA customers) should be moved to the new equipment and be good to go. Just wanted to keep you all in the loop. As I get more updates I will pass it on to you.

To everyone else in this thread: Commerce, Jefferson are at about the same place in the process give or take a week. Have a good weekend.

Aaron
Specialist II

Is Cornelia in that "Good Chunk of other GA customers"? The frequent drops, random reconnects, and user name and password errors are really getting to be a bit much to deal with.

jem30534

join:2012-09-28
Dawsonville, GA
reply to Windstream
said by Windstream:

Ideally it will only be with that group for a week to 10days (providing nothing goes haywire). Shortly after that we will begin the Test and Turn up (TST_TRNUP) and you (and a good chunk of other GA customers) should be moved to the new equipment and be good to go.

So it has been a week since this post, what is the current timeline status? I have a houseful of folks who waited for the recent World of Warcraft release on Tuesday who are getting very upset with all of the disconnects.

Slipen

join:2010-04-18
Cairo, GA
Reviews:
·Windstream
reply to Bashlin



Here it is 4:45PM, clearly not peak times, so what is the excuse now?

BR549
Premium
join:2005-05-19
Commerce, GA
Reviews:
·T-Mobile US
·Windstream
reply to Bashlin
Looks good this morning. I will have to check at peak.


Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin
my speeds are still terrible.. glad yours are better

Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin
according to this »www.windstreambusiness.com/compa···om-cisco

wind stream pulled in a meager 6 billion last year, Jeff Gardner you are a pro at screwing your customers !!!

i have respect for windstream employees, but not the dirty management..sorry.

fanman

join:2012-09-30
Winder, GA
reply to Bashlin
Windstream DSL is still extremely slow in Winder, Ga. every night. Anyone heard of a fix in the future. I have had the techs out several times. It's not just mine. Almost everyone I know that uses Windstream DSL is in the same boat as me. However I do see that Verizon LTE HomeFusion is now available in this area. A little pricey but not that much higher than what I'm paying for DSL and land line.



jem30534

join:2012-09-28
Dawsonville, GA

1 edit
reply to Bashlin
Ok this connection dropping is getting really old. I have been monitoring my lines and seeing constants drops/reconnects. I have changed my hardware, made sure it is all running latest firmware. And NO, rebooting the DSL modem is NOT the solution.

Today I'm trying to work from home and every 3-4 minutes the connection drops for 15-20 seconds then comes back up.

I am DEFINITELY NOT getting what I am paying for and the amount of time this so-called hardware upgrade is taking is absurd.

What is the status and when the h*** is this going to get FIXED!?

Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin
bump for a update..???????????????

Slipen

join:2010-04-18
Cairo, GA
Reviews:
·Windstream
reply to Slipen



9:30PM Nothing like getting 4.7% of the speed you pay for.


Bobec
No Stooge
Premium
join:2001-01-04
Jefferson, GA
Reviews:
·Windstream
reply to Bashlin
Wondering if there is anyone from Windstream who can give us the status of getting our issues resolved in Georgia??

We haven't had an update since the usually reliable Aaron touched base two weeks ago.

All we want to know is an honest assessment of the current situation and to understand how soon we'll see our normal service restored. I don't think that's TOO much to ask now, is it?
--
Just because you are a character doesn't mean that you have character....

kirinian

join:2012-06-03
Moultrie, GA
reply to Bashlin
Click for full size
Click for full size
i have been waiting on a fix for almost a year.. moultrie, ga 31768.»www.pingtest.net/result/70588987.png :::.. Download Speed Test Results ..:::
Download Connection Speed:: 14 Kbps or 0 Mbps
Download Speed Test Size:: 256 kB or 262144 bytes
Download Binary File Transfer Speed:: 2 kB/s
Tested At:: »TestMy.net Version 13
Validation:: »testmy.net/db/LlYGijb
More Stats:: »testmy.net/compID/65396652416
Test Time:: 2012-10-10 21:45:19 Local Time
1MB Download in 9 Minutes - 1GB Download in ~146 Hours - 0X faster than 56K
This test of exactly 256 kB took 146.211 seconds to complete