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AuthorAll Replies

Bashlin

join:2011-06-20
Douglas, GA
Reviews:
·Windstream

Georgia ETA..??

from what a local tech told me today.. a piece of equipment failed when they tried to run the new aggregator in GA.. he didn't have a ETA on the repair but said connections were going to be terrible until this is resolved.. any of the wind stream tech can shed a little more light on whats going on in GA..??

Bashlin

join:2011-06-20
Douglas, GA

bump, any info on whats going on in GA..??



Bobec
No Stooge
Premium
join:2001-01-04
Jefferson, GA

reply to Bashlin
I guess it's a safe bet that this is the reason that my formerly reliable 12mb service has gone to .027mb. Come on Windstream, how about an update?
--
Just because you are a character doesn't mean that you have character....


Bashlin

join:2011-06-20
Douglas, GA

from what i understand they are in the programming stages of getting the equipment online for GA.. once that is complete we should see these issues resolved..



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33

Bashlin,
I hope to have additional information by Wednesday or Thursday of next week. Sorry about the slow responses, I have been bouncing around quite a bit. Have a good weekend.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


Bashlin

join:2011-06-20
Douglas, GA
Reviews:
·Windstream

reply to Bashlin
i'm speechless

internet is so bad now the only thing that loads on my home screen is the windstream header..after about 3 minutes


Slipen

join:2010-04-18
Cairo, GA
Reviews:
·Windstream




I have had Guild Wars 2 for 3 weeks now, I have been able to "play" for an hour in those 3 weeks because of this connection.

BR549
Premium
join:2005-05-19
Commerce, GA

reply to Bashlin
Would this be the same issues (or cause) that is effecting Commerce, GA?



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33

reply to Bashlin
Bashlin,
I have been making as much noise about your circuit as possible. I just got an update on the equipment in your area about an hour ago. The new equipment was in TST_RVW status this past week and has been moved on to the NOC_VLAN group. They will write create the provisioning and the MOP that will plan and allow us to move you and other customers to the new equipment. Ideally it will only be with that group for a week to 10days (providing nothing goes haywire). Shortly after that we will begin the Test and Turn up (TST_TRNUP) and you (and a good chunk of other GA customers) should be moved to the new equipment and be good to go. Just wanted to keep you all in the loop. As I get more updates I will pass it on to you.

To everyone else in this thread: Commerce, Jefferson are at about the same place in the process give or take a week. Have a good weekend.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com


Bashlin

join:2011-06-20
Douglas, GA

thanks aaron, we're hanging in here

thanks for the hard work you do, really appriciate it !!



Napsterbater
Premium,MVM
join:2002-12-28
Milledgeville, GA
Reviews:
·Windstream
·VOIPo

reply to Windstream

said by Windstream:

To everyone else in this thread: Commerce, Jefferson are at about the same place in the process give or take a week. Have a good weekend.

Aaron
Specialist II



Is this also related to my problems in Milledgeville / Baldwin County?
--
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Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33

Honestly it should be right around the same time frame, however I have not gotten an update on your specific area yet. I will make every effort to get that by this time tomorrow. I apologize for the slip up.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com



jem30534

@windstream.net

I'm in the Dawsonsville, GA area, and over the last month or so we have had continuous disconnects. I have monitored the lines and seen the drops/reconnects. Are we being impacted by this same issue?


sethf

join:2008-08-29
Danielsville, GA
Reviews:
·Windstream

reply to Bashlin
I too have been experiencing a lot of disconnects lately. I just find it hard to believe that there's a network issue that's affecting most of Georgia. That said, my connection is total crap tonight.



Jackal1

join:2010-08-10
Lincoln, NE
Reviews:
·Windstream

reply to Bashlin
That's ok. Apparently it's spread to Nebraska too. Windstream's marketing has just oversold their product, and apparently they aren't putting enough money into engineering/operations to beef up their infrastructure to meet those promises.


jrw0669

join:2010-06-10
Cornelia, GA

reply to Bashlin
I've had a couple of disconnects in the last week.The first time Tech support had me go into the 1704's menu and reset the modem to default specs,the second time(last night @ 9pm) tech support said they were having equipment issues.That lasted about 30 mins then everything went back to normal.


BR549
Premium
join:2005-05-19
Commerce, GA
Reviews:
·Windstream

reply to Bashlin
Commerce is awful this morning.




Everyone in the Commerce area needs to contact city hall and let them know we don't want Windstream's Cable contracts renewed so we might get some competition in here.

Slipen

join:2010-04-18
Cairo, GA
Reviews:
·Windstream

reply to Bashlin




9:27pm in Cairo on a 3.0mbps plan.

wowgirl22

join:2011-12-30
Cornelia, GA
Reviews:
·Windstream

reply to Windstream

said by Windstream:

Bashlin,
... Shortly after that we will begin the Test and Turn up (TST_TRNUP) and you (and a good chunk of other GA customers) should be moved to the new equipment and be good to go. Just wanted to keep you all in the loop. As I get more updates I will pass it on to you.

To everyone else in this thread: Commerce, Jefferson are at about the same place in the process give or take a week. Have a good weekend.

Aaron
Specialist II

Is Cornelia in that "Good Chunk of other GA customers"? The frequent drops, random reconnects, and user name and password errors are really getting to be a bit much to deal with.

jem30534

join:2012-09-28
Dawsonville, GA

reply to Windstream

said by Windstream:

Ideally it will only be with that group for a week to 10days (providing nothing goes haywire). Shortly after that we will begin the Test and Turn up (TST_TRNUP) and you (and a good chunk of other GA customers) should be moved to the new equipment and be good to go.

So it has been a week since this post, what is the current timeline status? I have a houseful of folks who waited for the recent World of Warcraft release on Tuesday who are getting very upset with all of the disconnects.
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