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leesrt

join:2013-01-02
Hahira, GA
reply to Bashlin

Re: Georgia ETA..??

I'm on the phone now with Windstream business office and will see what they can do about my monthly bill until they fix this problems. If they say $47 is the lowest they can go I'm getting my service dropped and they can come get their stuff.

It's pathetic that I even have to ask for this. I know when I requested the 12g line they never said there were problems in my area, they just accepted my order and were perfectly happy collecting my money even though I can't even reach 1g of service, more like 600mb.

leesrt

join:2013-01-02
Hahira, GA
reply to leesrt
So, I got forwarded to the business office and now I got forwarded to an "account specialist". On hold now for 20 minutes.

leesrt

join:2013-01-02
Hahira, GA
Well, stayed on the phone for 20 min and don't have the time to stay on phone all day. Calling back customer service now to come get their stuff. I'm done.

Jeffrez

join:2012-10-28
Jefferson, GA
reply to Bashlin
I read here to ask for "customer retention". They seem to have more authority. Sorry I have not read all your posts but have you had a tech to you house?

As thrilled as I am that a tech fixed my years long issue (and why did the other techs not?). I am po'd that everyones not getting fixed with me. I'm also afraid this fix wont last.

Bashlin

join:2011-06-20
Douglas, GA
reply to leesrt
said by leesrt:

I'm on the phone now with Windstream business office and will see what they can do about my monthly bill until they fix this problems. If they say $47 is the lowest they can go I'm getting my service dropped and they can come get their stuff.

It's pathetic that I even have to ask for this. I know when I requested the 12g line they never said there were problems in my area, they just accepted my order and were perfectly happy collecting my money even though I can't even reach 1g of service, more like 600mb.

wow, you only pay 47.00 (smh) i'm getting ripped.. they give me a 10.00 credit and i still end up paying around 70.00 a month for internet i can't use..

Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin
no one get jealous, but.. del 08-01-2013 05:44 PM flash speedtest 150 Kbps 534 Kbps


Napsterbater
Meh
Premium,MVM
join:2002-12-28
Milledgeville, GA
Reviews:
·Xcelerate Broadb..
·Windstream
reply to Proxi
said by Proxi:

Aaron,

Could you check the status of Milledgeville, GA? I sent you my Windstream phone number via PM.

I want to know as well.. you should have my number in the direct forum.

leesrt

join:2013-01-02
Hahira, GA
reply to Bashlin
The good part is my service just started so I haven't paid a bill yet. I'm in my second month and I told the account specialist yesterday that I'm not paying a dime for service I can't use. The cost to hook up my service and provide the modem is on them since they didn't disclose the issue prior to agreeing to accept my business.
She said she would look up issuing me a credit and a reduced monthly payment until the service is repaired and would call me back late yesterday or early this morning.
Still waiting.

leesrt

join:2013-01-02
Hahira, GA
Never got a call so I'm calling back in to cancel.

borisbadenov

join:2005-12-05
Barbourville, KY
your looking at 10 bucks sorry to say thats what they give

siredgar

join:2013-01-14
Winder, GA
reply to Bashlin
Barrow County, GA. Over the last few weeks, speeds have dropped horribly to the point of being essentially unusable.

As of right now:

Speedtest.net: 1.3 Mbps down, .64 Mbps up, 17ms ping
Speakeasy.net ATL server - .40 Mbps down, .62 up.
Speakeasy.net Seattle - .3 down, .6 up
Speakeasy.net New York - .3/.6
DSLreports.com - NJ server, .43 down, .6 up
DSLreports.com - VA server (Comcast), .5 down, .6 up

All consistent results. I assume we're in the problem area? We're very near Jefferson.


Bobec
No Stooge
Premium
join:2001-01-04
Jefferson, GA
Reviews:
·Windstream
reply to Bashlin


For a couple of years I had reliable 12mb service, but since early August this is the usual speed I get from Windstream, except for rare occasions during the day when I might get a short timeframe of good speed (which never lasts long.) They know what the problem is, but they are totally indifferent to the needs of their customers. CSR's know nothing except 'for a latency problem exists' and 'a plan to fix sometime in the near future'. Meanwhile, we continue to be billed for services not delivered.
--
Just because you are a character doesn't mean that you have character....

Slipen

join:2010-04-18
Cairo, GA
Reviews:
·Windstream



It is dead time, if you had planned on doing anything you better have done it already. Now comes a night of lag and disconnects.

gaming lord

join:2012-12-28
Maysville, GA
I'm so fed up of there service its getting worse and worse like i cant play ant games, no videos nothing this is ridiculous i need to find out if this is legal. i cant be paying $50 for less than 80% of what i should be getting.. i called them earlier to talk to a supervisor or manager to see if they will take some money off my bill i sat on hold for 45mins then they hung up i believe b/c call ended..


MADasHELL2

join:2013-01-04
Alto, GA
Reviews:
·Windstream
If you're going to call you need to call between 8 and 5 for GA customer service. It's all handled through the "cable" department for GA customers. I had to call myself today and actually spoke with a CSR that gave a damn at least enough to issue me some credit.

Phone number: 1.800.345.3874

Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin
Maybe Aaron can answer why our service is getting worse in Ga instead of getting better?

winderfy

join:2013-01-11
reply to Bashlin
I'm dropping service constantly. I've asked for support privately from Aaron and received a call from a technician. It hasn't done any good though. I only get 0.63Mbps down and 0.61Mbps up and it has been that way for all of January so far with numerous service interruptions both night and day.

I hate the alternative company but at least maybe I can do my job with them.
Expand your moderator at work


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
reply to Bashlin

Re: Georgia ETA..??

My understanding is that you will see fluctuations as new equipment is tested, installed and brought online. As to why your speeds are and service are actually getting worse, I really wish I could say for sure. There are a number of possibilities. But my assumption is that the usage in the area is still increasing, or people are getting online earlier and using the BW they would normally use later in the day. I really do wish I had the answer to that.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin
so sick of this, i can't even DL a song on Amazon.. dropped connection 3 times and 1 song is still buffering after a hour..

Slipen

join:2010-04-18
Cairo, GA
I tried to watch a 4 min video clip on youtube, after 40 mins of buffering it made it to 1:46 secs. I gave up and just used my cell.

Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin
my email will not even load, really windstream lol..

i feel none better that the cable company still hasn't given me a price to run cable to my house..you can't even pay people extra in these days just to do thier jobs

Slipen

join:2010-04-18
Cairo, GA
Reviews:
·Windstream
reply to Slipen



3 Days until my 7th ETR is suppose to be done.

Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin
best speeds at this time i've had in probably 2 years, Windstream may be heading in the right direction..??

if they get the dsl fixed, i'll be the first to give them a pat on the back.. but one thing at a time



Napsterbater
Meh
Premium,MVM
join:2002-12-28
Milledgeville, GA
Reviews:
·Xcelerate Broadb..
·Windstream
reply to Bashlin
So I asked in the direct forum about an update to my area. Today a tech comes to the house for some reason but unfortunately I'm in FL and wasn't really expecting a tech visit, so my dad told them the only issue we have is the peek time slowdowns. Well he tested the line at the DMARC and then persumeably to the DSLAM then he came back and explained that it was a latency outage (No Shit) anyways no was online or had any reason to be online till well after the tech left but I get a phone call because the internet was down after some over the phone trouble shooting turns out the modem can no long establish a PPP connection..

TL;DR

Checked on status of Peaktime slowdowns
Tech Get scheduled to visit, unknowingly to me.
Tech manages to kill the whole connection.
No internet for at least the night.
--
ASUS M4A79T Deluxe | AMD Phenom II x3 720 BE AM3 w/4 Cores @ 3.41Ghz(OC) | 4Gb DDR3 Memory @ 1600mhz | Sapphire ATI HD4870 1GB 800mhz/1000mhz(OC) | 2x500GB HDD's Raid 0 | Windows 7 Ultimate x64 Build 7600 (RTM) | Windstream DSL 12m (14.9m Sync)/766k


Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL

1 recommendation

Should be called a legacy outage, equipment so old you only get legacy packets and not many of those.


Napsterbater
Meh
Premium,MVM
join:2002-12-28
Milledgeville, GA
Reviews:
·Xcelerate Broadb..
·Windstream
reply to Napsterbater
Well they got back to me in direct, apparently me asking for an update to a known outage caused some tech somewhere to look at my line and change some setting that now only allows PPPoE connections, I have been using PPPoA (or PPPoE at will) for years and it worked great until someone made a change that would have no damn positive effect on my service and of course I'm out of town until 2/7.
--
ASUS M4A79T Deluxe | AMD Phenom II x3 720 BE AM3 w/4 Cores @ 3.41Ghz(OC) | 4Gb DDR3 Memory @ 1600mhz | Sapphire ATI HD4870 1GB 800mhz/1000mhz(OC) | 2x500GB HDD's Raid 0 | Windows 7 Ultimate x64 Build 7600 (RTM) | Windstream DSL 12m (14.9m Sync)/766k

roycearnold

join:2006-09-27
Dry Branch, GA
reply to Piggie
said by Piggie:

Should be called a legacy outage, equipment so old you only get legacy packets and not many of those.

I think we should start calling it a "latency outrage".


Napsterbater
Meh
Premium,MVM
join:2002-12-28
Milledgeville, GA
reply to Napsterbater
Well they set the encapsulation back to auto and I'm online again. only offline for about a day and a half :-/.


Napsterbater
Meh
Premium,MVM
join:2002-12-28
Milledgeville, GA
Reviews:
·Xcelerate Broadb..
·Windstream
reply to Bashlin
Looks like there is hope for me after all... No not that Windstream will fix the network but the local cable company seems to be removing an old dormant cable network and replacing it with their own, I really hope that soon I can dump Windstream, even if they fix it I'm gone at the first chance.
--
ASUS M4A79T Deluxe | AMD Phenom II x3 720 BE AM3 w/4 Cores @ 3.41Ghz(OC) | 4Gb DDR3 Memory @ 1600mhz | Sapphire ATI HD4870 1GB 800mhz/1000mhz(OC) | 2x500GB HDD's Raid 0 | Windows 7 Ultimate x64 Build 7600 (RTM) | Windstream DSL 12m (14.9m Sync)/766k