Georgia ETA..?? - Windstream | DSLReports Forums (Page 8)

Author	All Replies
leesrt join:2013-01-02 Hahira, GA	reply to Bashlin Re: Georgia ETA..?? I'm on the phone now with Windstream business office and will see what they can do about my monthly bill until they fix this problems. If they say $47 is the lowest they can go I'm getting my service dropped and they can come get their stuff. It's pathetic that I even have to ask for this. I know when I requested the 12g line they never said there were problems in my area, they just accepted my order and were perfectly happy collecting my money even though I can't even reach 1g of service, more like 600mb.
	to forum · permalink · 2013-01-07 15:40:18 ·

leesrt join:2013-01-02 Hahira, GA	reply to leesrt So, I got forwarded to the business office and now I got forwarded to an "account specialist". On hold now for 20 minutes.
	to forum · permalink · 2013-01-07 15:44:39 ·
leesrt join:2013-01-02 Hahira, GA	Well, stayed on the phone for 20 min and don't have the time to stay on phone all day. Calling back customer service now to come get their stuff. I'm done.
	to forum · permalink · 2013-01-07 16:03:48 ·
Jeffrez join:2012-10-28 Jefferson, GA	reply to Bashlin I read here to ask for "customer retention". They seem to have more authority. Sorry I have not read all your posts but have you had a tech to you house? As thrilled as I am that a tech fixed my years long issue (and why did the other techs not?). I am po'd that everyones not getting fixed with me. I'm also afraid this fix wont last.
	to forum · permalink · 2013-01-07 16:11:25 ·
Bashlin join:2011-06-20 Douglas, GA Reviews: ·Windstream	reply to leesrt said by leesrt: I'm on the phone now with Windstream business office and will see what they can do about my monthly bill until they fix this problems. If they say $47 is the lowest they can go I'm getting my service dropped and they can come get their stuff. It's pathetic that I even have to ask for this. I know when I requested the 12g line they never said there were problems in my area, they just accepted my order and were perfectly happy collecting my money even though I can't even reach 1g of service, more like 600mb. wow, you only pay 47.00 (smh) i'm getting ripped.. they give me a 10.00 credit and i still end up paying around 70.00 a month for internet i can't use..
	to forum · permalink · 2013-01-07 18:24:56 ·
Bashlin join:2011-06-20 Douglas, GA	reply to Bashlin no one get jealous, but.. del 08-01-2013 05:44 PM flash speedtest 150 Kbps 534 Kbps
	to forum · permalink · 2013-01-08 17:45:46 ·
Napsterbater Premium,MVM join:2002-12-28 Milledgeville, GA Reviews: ·Windstream ·VOIPo	reply to Proxi said by Proxi: Aaron, Could you check the status of Milledgeville, GA? I sent you my Windstream phone number via PM. I want to know as well.. you should have my number in the direct forum.
	to forum · permalink · 2013-01-08 18:12:59 ·
leesrt join:2013-01-02 Hahira, GA	reply to Bashlin The good part is my service just started so I haven't paid a bill yet. I'm in my second month and I told the account specialist yesterday that I'm not paying a dime for service I can't use. The cost to hook up my service and provide the modem is on them since they didn't disclose the issue prior to agreeing to accept my business. She said she would look up issuing me a credit and a reduced monthly payment until the service is repaired and would call me back late yesterday or early this morning. Still waiting.
	to forum · permalink · 2013-01-09 08:01:31 ·
leesrt join:2013-01-02 Hahira, GA	Never got a call so I'm calling back in to cancel.
	to forum · permalink · 2013-01-09 11:48:13 ·
borisbadenov join:2005-12-05 Barbourville, KY	your looking at 10 bucks sorry to say thats what they give
	to forum · permalink · 2013-01-09 13:34:19 ·
siredgar join:2013-01-14 Winder, GA	reply to Bashlin Barrow County, GA. Over the last few weeks, speeds have dropped horribly to the point of being essentially unusable. As of right now: Speedtest.net: 1.3 Mbps down, .64 Mbps up, 17ms ping Speakeasy.net ATL server - .40 Mbps down, .62 up. Speakeasy.net Seattle - .3 down, .6 up Speakeasy.net New York - .3/.6 DSLreports.com - NJ server, .43 down, .6 up DSLreports.com - VA server (Comcast), .5 down, .6 up All consistent results. I assume we're in the problem area? We're very near Jefferson.
	to forum · permalink · 2013-01-14 19:40:49 ·
Bobec No Stooge Premium join:2001-01-04 Jefferson, GA Reviews: ·Windstream	reply to Bashlin For a couple of years I had reliable 12mb service, but since early August this is the usual speed I get from Windstream, except for rare occasions during the day when I might get a short timeframe of good speed (which never lasts long.) They know what the problem is, but they are totally indifferent to the needs of their customers. CSR's know nothing except 'for a latency problem exists' and 'a plan to fix sometime in the near future'. Meanwhile, we continue to be billed for services not delivered. -- Just because you are a character doesn't mean that you have character....
	to forum · permalink · 2013-01-14 20:05:07 ·
Slipen join:2010-04-18 Cairo, GA Reviews: ·Windstream	It is dead time, if you had planned on doing anything you better have done it already. Now comes a night of lag and disconnects.
	to forum · permalink · 2013-01-14 20:08:42 ·
gaming lord join:2012-12-28 Maysville, GA	I'm so fed up of there service its getting worse and worse like i cant play ant games, no videos nothing this is ridiculous i need to find out if this is legal. i cant be paying $50 for less than 80% of what i should be getting.. i called them earlier to talk to a supervisor or manager to see if they will take some money off my bill i sat on hold for 45mins then they hung up i believe b/c call ended..
	to forum · permalink · 2013-01-14 21:08:31 ·
MADasHELL join:2013-01-04 Reviews: ·Windstream	If you're going to call you need to call between 8 and 5 for GA customer service. It's all handled through the "cable" department for GA customers. I had to call myself today and actually spoke with a CSR that gave a damn at least enough to issue me some credit. Phone number: 1.800.345.3874
	to forum · permalink · 2013-01-17 08:59:28 ·
Bashlin join:2011-06-20 Douglas, GA	reply to Bashlin Maybe Aaron can answer why our service is getting worse in Ga instead of getting better?
	to forum · permalink · 2013-01-17 09:25:05 ·
winderfy join:2013-01-11	reply to Bashlin I'm dropping service constantly. I've asked for support privately from Aaron and received a call from a technician. It hasn't done any good though. I only get 0.63Mbps down and 0.61Mbps up and it has been that way for all of January so far with numerous service interruptions both night and day. I hate the alternative company but at least maybe I can do my job with them.
	to forum · permalink · 2013-01-17 11:24:12 ·
Windstream Premium,VIP join:2009-03-31 Twinsburg, OH kudos:33	reply to Bashlin Re: Georgia ETA..?? My understanding is that you will see fluctuations as new equipment is tested, installed and brought online. As to why your speeds are and service are actually getting worse, I really wish I could say for sure. There are a number of possibilities. But my assumption is that the usage in the area is still increasing, or people are getting online earlier and using the BW they would normally use later in the day. I really do wish I had the answer to that. Aaron Specialist II -- We're here to help! wci.broadbandhelp@windstream.com
	to forum · permalink · 2013-01-21 15:26:16 ·
Bashlin join:2011-06-20 Douglas, GA	reply to Bashlin so sick of this, i can't even DL a song on Amazon.. dropped connection 3 times and 1 song is still buffering after a hour..
	to forum · permalink · 2013-01-23 20:19:04 ·

Selected ISP Support > Windstream > Georgia ETA..??

Re: Georgia ETA..??

Re: Georgia ETA..??