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Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin

Re: Georgia ETA..??

has everyone pretty much givin up on windstream at this point..??

kirinian

join:2012-06-03
Moultrie, GA
i am going to call Mr Barron again tomorrow.. he told me that some of my issues should have been fixed on the first of february.. guess what? they werent.. so im going to call him again and see what is up
i am so sick of this shitty service..

Slipen

join:2010-04-18
Cairo, GA
Reviews:
·Windstream
He called me about a week ago and said I was looking at the end of March if not sooner. Needless to say it is getting worse before it is getting better for me. My connection reset 5 times last night in 30 mins time and the tech said I don't see any disconnects. I said well my IP address does not change itself if it is still connected. She put me on hold and said..Umm yea they are working on it, anything else I can do for you?

I just laughed and said no, right after it disconnected me and only the power and Ethernet lights stayed on for about 10 mins and it would not let me connect again for about 10 more mins.

sethf

join:2008-08-29
Danielsville, GA
Reviews:
·Windstream

1 edit
reply to Bashlin
Pat and Larissa won't even answer my posts in the direct forum, even though my posts have all been courteous up until tonight - my original thread was started on 1/7 and it took them until 1/31 before I got this non-answer from them.

"We apologize, we are working to get updates on this project.

And I haven't heard ANYTHING since. If they don't have any concrete answers they could at least reply that they're working on getting an answer from X. Instead, my posts just languish unread. Meanwhile, I'm dealing with this:




I don't think Windstream will ever fix their residential network. They know they can get away with this crap because I'm stuck so they'll just continue to do so. I can't think of a single other business that can get away with this level of network mismanagement and customer service. It's atrocious.

Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin
HELP

Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin
this is how i role ..



should be 6 mb, not .6 windstream >_

Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin
amazed


Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin
wow, if i stay up till 1am i can use my internet


DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Same here. I have had to get up in the middle of the night just to get work done.
Expand your moderator at work

Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin

Re: Georgia ETA..??

i bet Jeff Gardner would be pissed if this was the internet speeds he got after paying premium prices.


Stevieaces

join:2008-07-11
Douglas, GA
reply to Bashlin
Wasn't March the last ETA we had gotten? I just had a Windstream Tech stop at my house this morning by mistake, looking for another address to hook up service. Still selling internet... Furious!


Bobec
No Stooge
Premium
join:2001-01-04
Jefferson, GA
Reviews:
·Windstream
reply to Bashlin
First time I've seen 'normal' speeds since July 2012. Let's see how long it lasts...hoping for the best, but expecting the worst.




--
Just because you are a character doesn't mean that you have character....


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
Hopefully you and your immediate area should be good to go. Please post here or feel free to soot me a PM if the issues come back.

Aaron
Specialist
--
We're here to help! wci.broadbandhelp@windstream.com

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
reply to Bashlin
Aaron,

Please be a little more specific. Good to go as in they should get 12Mbps at all times now if that is what they are paying for?


Bobec
No Stooge
Premium
join:2001-01-04
Jefferson, GA
Reviews:
·Windstream
reply to Windstream




Two consecutive days of normal speeds. Crossing my fingers that it continues during peak hours and on weekends. Film at 11.
--
Just because you are a character doesn't mean that you have character....

sam26

join:2012-11-16
Macon, GA
Reviews:
·Windstream
reply to Windstream
who are you referring to, I was told that yall had no intention to fix my problem this year. This came straight from corporate. I have pretty much given up on Windstream and if there are anymore agency I can complain to, I would be happy to file the report, especially since I can just paste my letter of disgust.

DawsonvilleG

join:2010-08-01
Dawsonville, GA
kudos:1
Reviews:
·Windstream
said by sam26:

who are you referring to, I was told that yall had no intention to fix my problem this year. This came straight from corporate. I have pretty much given up on Windstream and if there are anymore agency I can complain to, I would be happy to file the report, especially since I can just paste my letter of disgust.

Please join our FB group called "Georgia Windstream Problems". We might be able to help you some more. The main complaint you need to make right now is to the GA office of Consumer Protection.
--

-- DawsonvilleG

Stand and Fight! -- »How to fight to get what you are paying for


fourboxers
Co-Lead Mod
join:2003-05-04
Toronto, ON

1 recommendation

(topic move) Any update on NC?

Moderator Action
The post that was here, has been moved to a new topic .. »Any update on NC?

WindSlow

join:2013-03-27
reply to Bashlin

Re: Georgia ETA..??

Alright,

I'm new here and everything and I've never even had to post online about my service provider. I recently obtained Windstream and am FAR from impressed so far...I have had service for literally 4 days and am ready to leave already! 3 calls to their tech support and still no resolution. The techs were actually out here yesterday! The didn't fix the problem unfortunately though. I was told it was what they call a "latency" issue. Sequence of events:

1.) Service is setup and speeds are as advertised, woot, good to go!

2.) 3 hours later, service slowly declines, I am now achieving a whopping 0.15Mbps!

3.) Called Tech support, was told to reboot modem, etc etc, basically nothing that is going to help.

4.) Called tech support again, they scheduled for a tech to visit, tech came and asked questions and referred to it as a "latency issue" and that it is being worked on. Tech #1 left and 25 minutes later Tech #2 arrives and asked some questions and leaves, 15 minutes later either tech #1 or #2 calls my phone and asks if the speeds are better, they aren't. So after that I haven't heard nor seen them again, they vanished.

5.) Called tech support again tonight, was told that there is an "active" latency issue in my area and the support rep stated they would "Add a note" to make it more urgent.

Not willing to hold my breath so far!

robgmartin

join:2013-01-03
Dahlonega, GA
I am not overly surprised that you are running into this problem @WindSlow even though you are a new customer. As DawsonvilleG suggested, if your problem persists join the "Georgia Windstream Problems" FB page and continue to monitor your speeds (especially during peak hours). We can give you the tools to file the complaints that need to be filed to get Windstream working harder on fixing the problem they have created.

WindSlow

join:2013-03-27
Thanks for the info. I am very hopeful that the issue will be resolved right now and am willing to wait a few extra days and call a couple of more times before taking it to the next level, which I am certainly willing to do. I only have 2 options in my area and the other option caps me at a 200GB bandwidth limit, so Windstream was the obvious next choice because it was my only choice...

I am in the Douglas,GA area which is supposedly scheduled for upgrades this year, not sure when though....

Stevieaces

join:2008-07-11
Douglas, GA
If its for home use, go with Mediastream. There are a few of us from Douglas on here, and if we had the option we wouldnt be with these crooks thats for sure.

WindSlow

join:2013-03-27
Stevieaces,

I was recently with Medistream and was consistently going over their "200GB" bandwidth limit and being charged $2.00 per GB and did pay the bill the first time it happened but I can not continue to pay an additional $150.00+/month for overages. That is the reason I chose to move to Windstream (Which apparently was a mistake).

Do any of you folks in Douglas know when the upgrades will be implemented? If any at all? I don't think it's worth calling and asking because Windstream appears to give "False" dead lines that they can not meet :\

Thanks!

Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin
It's possible Windstream isn't telling the truth on any deadlines.. As I've been waiting for 2 years and it keeps getting pushed back.

WindSlow

join:2013-03-27
reply to Bashlin
Well,

Another day, same thing. They finally got a contractor out here and buried my line today and I was hopeful that the new permanent line would increase my speeds/latency but no joy!

I am still achieving a 10th of what my package consists of and am receiving high latency/packet loss when pinging out.

Gracias WindStream!

WindSlow

join:2013-03-27
reply to Bashlin


cerb333

join:2013-01-07
Douglas, GA
reply to Bashlin
I have some hopefully good news for Douglas. I have been in contact with Aaron and we are good to go here. What we are waiting on is the ATM switch in Fitzgerald to be completed.

Waiting on an update now but 2 weeks ago I was given a etr of 3 to 4 weeks. So hopefully just 1 to 2 more weeks.

It's been 15 months so far so I can wait 1-2 more weeks. Of course the standard if not problems pop up applies.

WindSlow

join:2013-03-27
Has anything been fixed in your area? They keep lieing to me about the ETRs and frankly it's pointless to call them. They are very nice on the phone and promise you this and that, I'd be nice to if I knew I was selling something that wasn't real. It's like dealing with a bunch of deaf and blind gorillas.

Bashlin

join:2011-06-20
Douglas, GA
reply to Bashlin
Mine seems to be repaired