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Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream to tlaverick

Premium Member

to tlaverick

Re: Georgia ETA..??

I recently received an update from a colleague of mine out in that area. Apparently work is being done to condition many of the lines in that area. Please send us a PM with the phone number involved and Pat, Larissa or myself will take a look and get back to you with specifics asap.

Aaron
Specialist II
kirinian
join:2012-06-03
Moultrie, GA

1 edit

kirinian

Member

can i get aqn update on the DSLAM repair in moultrie Ga? this has been a problem since december 2011.. windstream has pushed out the repair time 4 or more times already.. they say the DSLAM is in the central office right now.. is there an ETR you can give me? ticket number is 10234183

Bobec
No Stooge
Premium Member
join:2001-01-04
Jefferson, GA

Bobec to Windstream

Premium Member

to Windstream
Went to Speakeasy.net as you suggested, and got the following results:

Your Speed Result:
Download Speed: 210 kbps (26.3 KB/sec transfer rate)
Upload Speed: 615 kbps (76.9 KB/sec transfer rate)


By any measure, from any speed test site, these results are unacceptable when I'm paying for 12MB service.
Bashlin
join:2011-06-20
Douglas, GA

Bashlin

Member

Hope it's cause of work being done.. But had no connection at all this morning.. Fingers crossed

Bobec
No Stooge
Premium Member
join:2001-01-04
Jefferson, GA

Bobec

Premium Member



Here's a test just concluded using the tools here at DSLR. Nothing has changed. Pages are loading like they did when we used a 9600 baud modem.
Glendower
Premium Member
join:2011-06-10
Lincoln, NE

1 edit

Glendower to Bashlin

Premium Member

to Bashlin
It's nice to know that the slow speeds are speedtest.net's fault and not Windstream's! Here I was thinking that the inability to load images on a page, check my email, constant lag outs, inability to stream videos, etc. was due to my connection being really, really slow and crappy. But it's good to know that it's speedtest.net being inaccurate.

Do you guys do some kind of rolling blackouts for service so that you can pretend to fix a problem while cutting service in other areas? I get a month or two of decent, though not 100%, speed, then, out of no where, I'm sitting at below 1mbps with totally sporadic data rates (graphs that look like saw teeth). This is a pretty regular thing. I could actually use a 1mbps connection that was steady, but constantly dropping out makes it useless. At least you're taking my money.

Edit: Sorry. I was angry. I know that it's not the customer service peoples' fault and you're all probably getting a lot of grief from frustrated customers. I have always been really happy with and treated well by the CSRs I've talked to. I know that there is only so much you can do and I should save the sarcasm.
Bashlin
join:2011-06-20
Douglas, GA

Bashlin

Member

any more good news for us Georgians..??
Bashlin

Bashlin

Member

no internet again today, seriously.. can this be fixed or not..??

xsbell
join:2008-12-22
Canada

2 edits

1 recommendation

xsbell

Member

said by Bashlin:

no internet again today, seriously.. can this be fixed or not..??

It was pointed out in another thread that wholesale customers get moved to the new equipment first, then Windstream customers.

If you did switch though, you wouldn't be able to contact Winstream directly anymore, you would contact your new ISP who in turn would open a ticket with Windstream.

Wholesale internet is regulated, retail isn't, meaning the ILECs can charge whatever, whenever they want. With wholesale, new tariffs have to be submitted and approved by the FCC before changes can be made.

Wholesale ISPs also pay Windstream ridiculous amounts of money to get their customers aggregated to their own equipment. There are ADSL port fees, ranging from $11.69/month (512/256) to $23.83/month (6Mbps/768Kbps), and ENAL fees. ENAL (Ethernet Network Access Link) fees range from $244/month for 3Mbps, to $1,630/month for GigE. A wholesale ISP with many customers will need multiple ENALs, one small provider here has 18 GigE links because the ILEC won't sell them 10GigE. That would be almost $30K/month the wholesale ISP pays just for ENAL, which provides absolutely no internet/transit access... add to that port fees (10K customers on 6Mbps = $238,300.00/month)... you can start to see why customers of wholesale ISPs get treated better.
Bashlin
join:2011-06-20
Douglas, GA

Bashlin

Member

Still no internet service.. Smh.. I called wind stream and keep getting a outage recording.. I just don't get it :-(
Slipen
join:2010-04-18
Cairo, GA

Slipen

Member




Still crap here in South GA...
Bashlin
join:2011-06-20
Douglas, GA

Bashlin

Member

can't wait till end of november, please windstream have my internet fixed
Slipen
join:2010-04-18
Cairo, GA

Slipen

Member




SSDD...

Napsterbater
Meh
MVM
join:2002-12-28
Milledgeville, GA

Napsterbater to Bashlin

MVM

to Bashlin
Still screwed here in Milledgeville as well.
Expand your moderator at work
reaver13
join:2012-11-07
Canton, GA

reaver13 to Bashlin

Member

to Bashlin

Re: Georgia ETA..??

Checking in from Canton, GA with the same problems you guys have. I was coerced into getting the 12mbps service because I play a lot of online games. Funny, because I cannot play a single one as my ping skyrockets in any game, and I average 20-30% packet loss.
Expand your moderator at work
Bashlin
join:2011-06-20
Douglas, GA

Bashlin to reaver13

Member

to reaver13

Re: Georgia ETA..??

speeds look better today, but they are very erratic..up one second slow again the next.. but maybe it's progress

Bashlin

Bashlin

Member

no one get jealous, but here's my speed

Slipen
join:2010-04-18
Cairo, GA

Slipen

Member

18 Days until I should have a fix or at least that is what I was told 6 months ago, after the 6 months before that and the 6 months before that. Some how it is just getting worse. New equipment and it runs worse than the old stuff something seems to be really wrong.


Proxi
join:2012-11-13
Milledgeville, GA

Proxi

Member

Anyone know when equipment in Milledgeville, GA will be upgraded? I have been dealing with severe latency issues since May 2012. I pay for a 3Mbps Internet package.


Bashlin
join:2011-06-20
Douglas, GA

Bashlin

Member

my internet is completely out now, i called windstream and the CSR said they are no outages..i don't know who else to talk to or what else to do, every thing leads to a dead end
Bashlin

Bashlin

Member

another day without home internet.. paid this whole months bill - 10.00 for a "inconvenience" as the CSR called it..

thats the way to fatten the bottom line
Slipen
join:2010-04-18
Cairo, GA

Slipen to Proxi

Member

to Proxi



I think I have been disconnected 8 times in the last two days just from 5-10pm
Jeffrez
join:2012-10-28
Jefferson, GA

Jeffrez

Member

Just wanted to chime in as a Georgian that I also had no internet today. Nothing new about that though.... I have a new router but it's not made a difference.

Bobec
No Stooge
Premium Member
join:2001-01-04
Jefferson, GA

Bobec to Bashlin

Premium Member

to Bashlin
Still blazing along at dial-up speed...paying for 12MB.


Brian_M
join:2004-06-19
Manchester, GA

Brian_M to Bashlin

Member

to Bashlin
Just so not Everyone in GA thinks they're getting something soon.... this was a reply I received over in the Direct forum:

We did check with the network engineers and that are telling us that capital funding for the planned relief in your area has been deferred to 2013.

My "area" is Manchester, with the main head end out of Thomaston.

My 6 months are up on 1/12/2013 and I'll be with Comcast before that day.

Bobec
No Stooge
Premium Member
join:2001-01-04
Jefferson, GA

Bobec to Bashlin

Premium Member

to Bashlin
A new all-time low for what is supposed to be 12MB service.

Proeliator
join:2012-11-20
Pendergrass, GA

Proeliator to Bashlin

Member

to Bashlin



Yet another day of horrendous service via Windstream... Paying for 12 Mbps as well and my family has not seen anything near our payed for speeds for nearly a year now.
Slipen
join:2010-04-18
Cairo, GA

Slipen

Member




7 disconnects in last 2 hours, doing anything besides reading forums and email is a joke.