Topic 'Georgia ETA..??' in forum 'Windstream' - dslreports.com

Re: Georgia ETA..??

Fri, 05 Apr 2013 20:21:06 EDT

WindSlow posted : I am out of the city limits and they just came and fixed mine today, I am on the Westgreen HWY if that helps.

Re: Georgia ETA..??

Thu, 04 Apr 2013 17:49:27 EDT

Stevieaces posted : And I've been told not at all in 2013. So apparently IN TOWN is getting fixed but if you live outside of city limits dont expect anything till 2014. Wow.

Re: Georgia ETA..??

Thu, 04 Apr 2013 17:43:26 EDT

cerb333 posted : Well, another etr down the drain. Was suppose to be fixed this week but now I have a new etr of June 28. Me and bashlin are in the same town and it's going to be another 90 days? Now it's another switch.

Going down to the local office tomorrow to see whats going on.

Re: Georgia ETA..??

Thu, 04 Apr 2013 11:40:45 EDT

borisbadenov posted : I Curse your fixed internet ;)

Re: Georgia ETA..??

Thu, 04 Apr 2013 11:07:26 EDT

Bashlin posted : Mine seems to be repaired ;-)

Re: Georgia ETA..??

Wed, 03 Apr 2013 21:37:34 EDT

WindSlow posted : Has anything been fixed in your area? They keep lieing to me about the ETRs and frankly it's pointless to call them. They are very nice on the phone and promise you this and that, I'd be nice to if I knew I was selling something that wasn't real. It's like dealing with a bunch of deaf and blind gorillas.

Re: Georgia ETA..??

Fri, 29 Mar 2013 00:13:17 EDT

cerb333 posted : I have some hopefully good news for Douglas. I have been in contact with Aaron and we are good to go here. What we are waiting on is the ATM switch in Fitzgerald to be completed.

Waiting on an update now but 2 weeks ago I was given a etr of 3 to 4 weeks. So hopefully just 1 to 2 more weeks.

It's been 15 months so far so I can wait 1-2 more weeks. Of course the standard if not problems pop up applies.

Re: Georgia ETA..??

Thu, 28 Mar 2013 19:30:12 EDT

WindSlow posted : [att=1]

Re: Georgia ETA..??

Thu, 28 Mar 2013 18:23:44 EDT

WindSlow posted : Well,

Another day, same thing. They finally got a contractor out here and buried my line today and I was hopeful that the new permanent line would increase my speeds/latency but no joy!

I am still achieving a 10th of what my package consists of and am receiving high latency/packet loss when pinging out.

Gracias WindStream!

Re: Georgia ETA..??

Thu, 28 Mar 2013 12:17:08 EDT

Bashlin posted : It's possible Windstream isn't telling the truth on any deadlines.. As I've been waiting for 2 years and it keeps getting pushed back.

Re: Georgia ETA..??

Thu, 28 Mar 2013 11:45:16 EDT

WindSlow posted : Stevieaces,

I was recently with Medistream and was consistently going over their "200GB" bandwidth limit and being charged $2.00 per GB and did pay the bill the first time it happened but I can not continue to pay an additional $150.00+/month for overages. That is the reason I chose to move to Windstream (Which apparently was a mistake).

Do any of you folks in Douglas know when the upgrades will be implemented? If any at all? I don't think it's worth calling and asking because Windstream appears to give "False" dead lines that they can not meet :\

Thanks!

Re: Georgia ETA..??

Thu, 28 Mar 2013 10:51:23 EDT

Stevieaces posted : If its for home use, go with Mediastream. There are a few of us from Douglas on here, and if we had the option we wouldnt be with these crooks thats for sure.

Re: Georgia ETA..??

Wed, 27 Mar 2013 23:53:37 EDT

WindSlow posted : Thanks for the info. I am very hopeful that the issue will be resolved right now and am willing to wait a few extra days and call a couple of more times before taking it to the next level, which I am certainly willing to do. I only have 2 options in my area and the other option caps me at a 200GB bandwidth limit, so Windstream was the obvious next choice because it was my only choice...

I am in the Douglas,GA area which is supposedly scheduled for upgrades this year, not sure when though....

Re: Georgia ETA..??

Wed, 27 Mar 2013 23:49:15 EDT

robgmartin posted : I am not overly surprised that you are running into this problem @WindSlow even though you are a new customer. As DawsonvilleG suggested, if your problem persists join the "Georgia Windstream Problems" FB page and continue to monitor your speeds (especially during peak hours). We can give you the tools to file the complaints that need to be filed to get Windstream working harder on fixing the problem they have created.

Re: Georgia ETA..??

Wed, 27 Mar 2013 23:09:06 EDT

WindSlow posted : Alright,

I'm new here and everything and I've never even had to post online about my service provider. I recently obtained Windstream and am FAR from impressed so far...I have had service for literally 4 days and am ready to leave already! 3 calls to their tech support and still no resolution. The techs were actually out here yesterday! The didn't fix the problem unfortunately though. I was told it was what they call a "latency" issue. Sequence of events:

1.) Service is setup and speeds are as advertised, woot, good to go!

2.) 3 hours later, service slowly declines, I am now achieving a whopping 0.15Mbps!

3.) Called Tech support, was told to reboot modem, etc etc, basically nothing that is going to help.

4.) Called tech support again, they scheduled for a tech to visit, tech came and asked questions and referred to it as a "latency issue" and that it is being worked on. Tech #1 left and 25 minutes later Tech #2 arrives and asked some questions and leaves, 15 minutes later either tech #1 or #2 calls my phone and asks if the speeds are better, they aren't. So after that I haven't heard nor seen them again, they vanished.

5.) Called tech support again tonight, was told that there is an "active" latency issue in my area and the support rep stated they would "Add a note" to make it more urgent.

Not willing to hold my breath so far!

Re: Georgia ETA..??

Fri, 22 Mar 2013 18:16:17 EDT

DawsonvilleG posted :

said by sam26:

who are you referring to, I was told that yall had no intention to fix my problem this year. This came straight from corporate. I have pretty much given up on Windstream and if there are anymore agency I can complain to, I would be happy to file the report, especially since I can just paste my letter of disgust.

Please join our FB group called "Georgia Windstream Problems". We might be able to help you some more. The main complaint you need to make right now is to the GA office of Consumer Protection.
--

-- DawsonvilleG

Stand and Fight! -- »How to fight to get what you are paying for

Re: Georgia ETA..??

Fri, 22 Mar 2013 17:22:01 EDT

sam26 posted : who are you referring to, I was told that yall had no intention to fix my problem this year. This came straight from corporate. I have pretty much given up on Windstream and if there are anymore agency I can complain to, I would be happy to file the report, especially since I can just paste my letter of disgust.

Re: Georgia ETA..??

Fri, 22 Mar 2013 15:14:32 EDT

Bobec posted :

Two consecutive days of normal speeds. Crossing my fingers that it continues during peak hours and on weekends. Film at 11.
--
Just because you are a character doesn't mean that you have character....

Re: Georgia ETA..??

Thu, 21 Mar 2013 21:54:23 EDT

DawsonvilleG posted : Aaron,

Please be a little more specific. Good to go as in they should get 12Mbps at all times now if that is what they are paying for?

Re: Georgia ETA..??

Thu, 21 Mar 2013 15:21:54 EDT

Windstream posted : Hopefully you and your immediate area should be good to go. Please post here or feel free to soot me a PM if the issues come back.

Aaron
Specialist
--
We're here to help! wci.broadbandhelp@windstream.com

Re: Georgia ETA..??

Thu, 21 Mar 2013 12:01:38 EDT

Bobec posted : First time I've seen 'normal' speeds since July 2012. Let's see how long it lasts...hoping for the best, but expecting the worst.

--
Just because you are a character doesn't mean that you have character....

Re: Georgia ETA..??

Thu, 21 Mar 2013 10:58:27 EDT

Stevieaces posted : Wasn't March the last ETA we had gotten? I just had a Windstream Tech stop at my house this morning by mistake, looking for another address to hook up service. Still selling internet... Furious!

Re: Georgia ETA..??

Thu, 14 Mar 2013 20:51:03 EDT

Bashlin posted : :o i bet Jeff Gardner would be pissed if this was the internet speeds he got after paying premium prices.

Re: Georgia ETA..??

Wed, 13 Mar 2013 11:52:04 EDT

DawsonvilleG posted : Same here. I have had to get up in the middle of the night just to get work done.

Re: Georgia ETA..??

Tue, 12 Mar 2013 01:39:37 EDT

Bashlin posted : wow, if i stay up till 1am i can use my internet :uhh:

Re: Georgia ETA..??

Sat, 09 Mar 2013 10:06:21 EDT

Bashlin posted : amazed :)

Re: Georgia ETA..??

Thu, 28 Feb 2013 17:38:58 EDT

Bashlin posted : this is how i role ..

should be 6 mb, not .6 windstream >_<

Re: Georgia ETA..??

Mon, 25 Feb 2013 18:53:02 EDT

Bashlin posted : HELP :(

Re: Georgia ETA..??

Wed, 20 Feb 2013 22:39:57 EDT

sethf posted : Pat and Larissa won't even answer my posts in the direct forum, even though my posts have all been courteous up until tonight - my original thread was started on 1/7 and it took them until 1/31 before I got this non-answer from them.

"We apologize, we are working to get updates on this project.

And I haven't heard ANYTHING since. If they don't have any concrete answers they could at least reply that they're working on getting an answer from X. Instead, my posts just languish unread. Meanwhile, I'm dealing with this:

[att=1]

I don't think Windstream will ever fix their residential network. They know they can get away with this crap because I'm stuck so they'll just continue to do so. I can't think of a single other business that can get away with this level of network mismanagement and customer service. It's atrocious.

Re: Georgia ETA..??

Wed, 20 Feb 2013 20:55:20 EDT

Slipen posted : He called me about a week ago and said I was looking at the end of March if not sooner. Needless to say it is getting worse before it is getting better for me. My connection reset 5 times last night in 30 mins time and the tech said I don't see any disconnects. I said well my IP address does not change itself if it is still connected. She put me on hold and said..Umm yea they are working on it, anything else I can do for you?

I just laughed and said no, right after it disconnected me and only the power and Ethernet lights stayed on for about 10 mins and it would not let me connect again for about 10 more mins.

Re: Georgia ETA..??

Wed, 20 Feb 2013 20:45:33 EDT

kirinian posted : i am going to call Mr Barron again tomorrow.. he told me that some of my issues should have been fixed on the first of february.. guess what? they werent.. so im going to call him again and see what is up
i am so sick of this shitty service..

Re: Georgia ETA..??

Tue, 12 Feb 2013 17:38:11 EDT

Bashlin posted : has everyone pretty much givin up on windstream at this point..??

Re: Georgia ETA..??

Wed, 06 Feb 2013 08:38:50 EDT

Bashlin posted : Consistent slow speeds and reliable disconnects daily

Re: Georgia ETA..??

Mon, 04 Feb 2013 21:49:09 EDT

Slipen posted : The guy I talked to tonight said he didn't see a ETR for my area until end of June. Which is a full 3 years after my original ETR from when this problem first started. I have not heard anything from any Tier 2 techs since I asked about them moving my ETR again for the 5-6th time. I called the Mr. Barron (I called his office and it got transferred to his home) I told him I don't see how it takes 3 years to "fix" a utilization/latency issue. He claims that the equipment was in our area but it had nothing to ride on out of our area once it was hooked up.

[att=1]

Re: Georgia ETA..??

Mon, 04 Feb 2013 00:20:09 EDT

Piggie posted : In Florida, I am noticing the biggest slow down weekday nights consistently. Weekends are up in the air. This weekend until tonight, things were pretty fast. But I also noticed things like social networking was also in a lull, which probably means, people aren't online. Out doing something, not even streaming to the TV.

Reason I am on a GA thread is I read most of them. I am looking for patterns that aren't local. Of course it's the same time of night so that is hard to separate, if it's network wide or just because there are many overloaded nodes around their network.

--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Georgia ETA..??

Sun, 03 Feb 2013 18:48:54 EDT

Slipen posted : [att=1]

Not fixed @ 6:46PM EST.

Re: Georgia ETA..??

Sat, 02 Feb 2013 16:55:26 EDT

Bashlin posted : its back crap today.. (facepalm)

Re: Georgia ETA..??

Sat, 02 Feb 2013 12:18:53 EDT

Slipen posted : Yea, I live in Cairo about 2 cities over from Moultrie and the ETR Larissa gave me was the 31st. I didn't play WoW in the last two days and have only surfed. I will be able to tell if it is still crap tonight.

Re: Georgia ETA..??

Sat, 02 Feb 2013 00:34:29 EDT

Bashlin posted : the last 2 days i've saw a big improvement in my service.. i'm hoping it'll continue to improve and not drop off again..i really want to be proud to be a windstream customer, it's up to windstream

looking better, but still work to be done.

Re: Georgia ETA..??

Fri, 01 Feb 2013 23:18:10 EDT

kirinian posted : well.. according to the area manager of the colquitt county area (im not sure what other areas he covers), Darryl Barron.. they began transferring customers over to a new DSLAM last week.. unfortunately, it didnt help me any.. according to the tier 2 techs in oklahoma, there are 3 tickets still affecting our area.. a DSLAM, ticket number 10234183 and/or 000008901560.. an aggregator, ticket number 10258425.. and an ATM switch, ticket number 13770368.. the repair dates (according to tier 2 techs) are: DSLAM April 29th.. aggregator February 22nd.. and ATM switch January 31st.. one of these dates has already passed, and of course it isnt fixed yet.. supposedly these broken pieces of equipment are in Fitzgerald.. if anyone else wants to contact Mr Barron about these issues, feel free to call him at 1-229-890-4400 (his office) or 1-229-890-0647.. the number that calls straight to Tier 2, and skips the retards that tell you to reset your modem, is 1-866-542-9701

Re: Georgia ETA..??

Fri, 01 Feb 2013 23:05:30 EDT

kirinian posted : because most businesses are closed when peak time hits.. they dont get to see how shitty their service is at night.. :::.. Download Speed Test Results ..:::
Download Connection Speed:: 18 Kbps or 0 Mbps
Download Speed Test Size:: 256 kB or 262144 bytes
Download Binary File Transfer Speed:: 2 kB/s
Tested At:: »TestMy.net Version 13
Validation:: »testmy.net/db/7Y8bt2Q

Re: Georgia ETA..??

Fri, 01 Feb 2013 10:33:08 EDT

Bashlin posted : Have a question for Aaron..

How can windstream deliver advertised speeds to business in my area, but not to residential customers.?

Re: Georgia ETA..??

Fri, 01 Feb 2013 10:12:13 EDT

Napsterbater posted : Looks like there is hope for me after all... No not that Windstream will fix the network but the local cable company seems to be removing an old dormant cable network and replacing it with their own, I really hope that soon I can dump Windstream, even if they fix it I'm gone at the first chance.
--
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Re: Georgia ETA..??

Thu, 31 Jan 2013 09:25:19 EDT

Napsterbater posted : Well they set the encapsulation back to auto and I'm online again. only offline for about a day and a half :-/.

Re: Georgia ETA..??

Wed, 30 Jan 2013 19:14:40 EDT

roycearnold posted :

said by Piggie:

Should be called a legacy outage, equipment so old you only get legacy packets and not many of those.

I think we should start calling it a "latency outrage".

Re: Georgia ETA..??

Wed, 30 Jan 2013 15:50:15 EDT

Napsterbater posted : Well they got back to me in direct, apparently me asking for an update to a known outage caused some tech somewhere to look at my line and change some setting that now only allows PPPoE connections, I have been using PPPoA (or PPPoE at will) for years and it worked great until someone made a change that would have no damn positive effect on my service and of course I'm out of town until 2/7.
--
ASUS M4A79T Deluxe | AMD Phenom II x3 720 BE AM3 w/4 Cores @ 3.41Ghz(OC) | 4Gb DDR3 Memory @ 1600mhz | Sapphire ATI HD4870 1GB 800mhz/1000mhz(OC) | 2x500GB HDD's Raid 0 | Windows 7 Ultimate x64 Build 7600 (RTM) | Windstream DSL 12m (14.9m Sync)/766k

Re: Georgia ETA..??

Wed, 30 Jan 2013 11:30:07 EDT

Piggie posted : Should be called a legacy outage, equipment so old you only get legacy packets and not many of those.

Re: Georgia ETA..??

Tue, 29 Jan 2013 21:18:35 EDT

Napsterbater posted : So I asked in the direct forum about an update to my area. Today a tech comes to the house for some reason but unfortunately I'm in FL and wasn't really expecting a tech visit, so my dad told them the only issue we have is the peek time slowdowns. Well he tested the line at the DMARC and then persumeably to the DSLAM then he came back and explained that it was a latency outage (No Shit) anyways no was online or had any reason to be online till well after the tech left but I get a phone call because the internet was down after some over the phone trouble shooting turns out the modem can no long establish a PPP connection..

TL;DR

Checked on status of Peaktime slowdowns
Tech Get scheduled to visit, unknowingly to me.
Tech manages to kill the whole connection.
No internet for at least the night.
--
ASUS M4A79T Deluxe | AMD Phenom II x3 720 BE AM3 w/4 Cores @ 3.41Ghz(OC) | 4Gb DDR3 Memory @ 1600mhz | Sapphire ATI HD4870 1GB 800mhz/1000mhz(OC) | 2x500GB HDD's Raid 0 | Windows 7 Ultimate x64 Build 7600 (RTM) | Windstream DSL 12m (14.9m Sync)/766k