US Cable Support > Time Warner Internet Services > [TWC] No more perboost?

reply to mackey

Re: [TWC] No more perboost?

No it does not.

/M

Correction: D3 supports PowerBoost, however the tiers that TWC provisions to D3 modems may not. I know this for a fact since I've used Comcast with a D3 modem and gotten some wicked PowerBoost numbers before (35/10 on a 22/5 connection)

Ya, "D3" supports powerboost, however Time Warner does not support powerboost on D3 equipment.

/M

Powerboost is not supported on Turbo (either grandfathered tier or the new turbo tier) either. It is only on 10/1. Turbo is a joke as it is actually slower than Standard because it has no Powerboost.
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When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson

reply to Mele20

reply to iansltx

reply to DrDrew
I get LOWER speeds on grandfathered turbo. It is a gimmick to get $10 a month more out of me. I am on DOCSIS 2 since this is 15/1. Maybe if I could afford 20/2 for $20 a month more than standard RR I would think it was worth it because it would be DOCSIS 3. I don't know because I cannot afford that.

This Quality Test located in Los Angeles area gives me the same speed on Standard RR as on grandfathered Turbo. I get 7.2mbps down. That is on either 10mbps down connection or 15mbps down. It shows QOS of around 95% on Standard or grandfathered Turbo. When downloading from sites, I usually (without PowerBoost) get 350KB/sec or slower...many times no more than 85KB/sec. So, it is a rip off designed just to get more money from me.

»www.ispgeeks.com/wild/modules.ph···lityTest

It is definitely a rip off because I can see that Oceanic has placed a VERY LOW ceiling on the route's capacity so that it is impossible to get a higher download speed.

This site is getting bad too. VERY SLOW here.
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When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson

Mele's poor speed issues is a combination of using a DOCSIS 2.0 cable modem and her node having intermittent issues. Her upstream power level is around 50dBmV and the cable modem frequently disconnects.

I had Road Runner Turbo (15/1Mbps) for over a year with no speed issues. Then I upgraded to the 20/2Mbps tier.

I split my cable to the DOCSIS 2.0 Cable Modem/eMTA and the DOCSIS 3.0 cable modem (Oceanic doesn't have DOCSIS 3.0 eMTA/Cable modems). The speeds became much more consistent after I upgraded to DOCSIS 3.0.

reply to Mele20
So Turbo isn't a joke and neither is PowerBoost, you have other issue hampering your download speeds.

What do your SamKnow's test reports show? Can you post a screenshot?

and this power boost you speak of, last for how many seconds ?

reply to DrDrew
Oceanic insists that I do NOT need a DOCSIS 3 modem unless I go to 20/2. I talked to Oceanic around midnight last night after been erroneously sent to NHD by their automated system that was evidently flummoxed by my reply to the question of "What is your problem?" (Or something like that) to which I answered "modem trips off line frequently". I guess I was supposed to say "my internet doesn't work" but why ask the question if the system gets confused if you actually answer the question in a specific manner?

Anyhow, NHD said I should not have been transferred to them and connected me to Oceanic where the CSR said my modem was fine. Well, yeah, after tripping off line 4 times in a two hour period it was ok AT THAT MOMENT. She kept saying it was OK the whole time we talked although I had told her it was INTERMITTENT and TENDS to occur only between 5PM and 1AM. She told me that 49dBmV is perfectly normal.

Then she blamed Sam Knows router for my problems. If my routers, or the modem itself, was the problem then I would be having the problem in the daytime and after 1AM also. Even then, that still would not mean the problem was the routers or the modem. It could just mean whatever is causing the modem to trip offline is getting worse and starting happen during non-prime usage time also. She wanted me to do a direct connection for three or four days and then call back if I still had problems.
When I paid my bill at Oceanic on Sept 5, I mentioned the problems and was told that the foreman, Bobby, would be notified. I haven't heard from him though but I am not reachable in the mornings. (I did remind Oceanic to have Bobby or whoever call in the afternoons and maybe he did and I was gone on that day). She told me that I should NOT have upgraded to 15/1 if I was having any problems. She said I should have had the problems corrected and then upgraded. I told her I had no choice because Chris had said Oceanic was removing 15/1 from their website and I had to upgrade right then (which was late Monday afternoon) or he could not upgrade me EVER. I told her this and she didn't know what I was talking about even though Chris is her superior.

It is this kind of thing why I try to avoid calling Oceanic. If they would just put me through to tier 3 things would be much better. But these days getting through to tier 3 is like pulling teeth. She did agree to give me a truck roll but said the system was down (it is usually down when I call) for giving me a date and time. So, I was supposed to call back today to get it and I did but I got put on hold which was ok except I got this loud Hawaiian music playing. I hadn't been up that long, and only on my second cup of coffee, and I didn't want to listen to any music much less irritating music when I hadn't been awake very long. That same music at midnight would be fine, I'd enjoy it then. So, I hung up and I need to call back again. I wasn't even given the opportunity to leave my number for a call back which I would have done although that is not a good idea unless you have call waiting (which I don't) and it is Monday and you have a bunch of business calls to make.

I was also told I was not supposed to get Power Boost on 15/1. If that is true then I will likely file a complaint about false advertising with Hawaii Dept of Commerce and Consumer Affairs. But I think she is just poorly trained which has been a big problem always at Oceanic. However, Sam Knows tests show that since I moved to 15/1 that Power Boost is at a LOWER speed than the normal speed. I don't know if that is something wrong with Sam Knows tests or if my connection is just all screwed up. I've been meaning to contact Sam Knows and ask them.

I interrupted this to do a Google search. I couldn't because the modem has tripped off line again. Why don't the modem lights go off when this happens? PCActivity light is blinking madly but I have no connection. Network Connections says I am connected but I show no network activity. I have XP set to notify me when I have limited or no connectivity but it is not notifying me. But that notification is quite buggy on XP so I am not too concerned that I don't get notification in the systray but it is a bit odd.

It is also odd that I never to have to reboot after I reconnect everything. In the past, about 50%, or more, of the time, I would be forced to reboot to regain connectivity after the modem would trip off.
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When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson

Have you been tweaking the pcs again.

»[TWC] Hawaii has 20000kbps now? Nah, speed tests are wacko

when you say tripping off that to me means a/c power is not available..but I guess you mean "although the lights on it are correct excepts the pc activity light blinking madly..that to me means your ISP's DHCP Server....Dynamic Host Configuration Protocol (DHCP) is a network protocol that enables a server to automatically assign an IP address to a computer...is not shaking hands with your modem and saying ok..I recognize you as a customer..so here is a dynamic IP for you to use.

What other lights do you have on this modem.

You can try unplugging the power to the modem for 1 min then plugging it back in as they always suggest. It could be their server is out or overloaded at times. Or you just might have a faulty modem. friend down the street had an intermittent problem like that which was weird..and turn out to be the a/c power adapter for the modem.. unplug the power on the router too the same way to have it reinitialize after you are sure you modem is working correctly and an IP is assigned.

The ladies suggestion about direct connect just to the modem is valid.. it is the only way you can really rule out your hardware...and I would not totally rule out the router either. Especially since they checked it at their end and it was 49dbmv. There should be away to talk to them and ask if their server has been dropping out in your area..the ISP in our area has a site one can check on line the customer bandwidth usage and up time of their server in a graph form.

Do you have any of your PC's set to auto update any programs prgrams during that time frame.
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Gladiator Security Forum
»www.gladiator-antivirus.com/

reply to Mele20
1. Can you post a screenshot of the Sam Knows monthly report, especially the speed test and packet loss parts?

2. Can you post a screenshot of the modem logs?

3. If your router has logs can you a post a screenshot of them?

4. What's your current network config? Is it PC -> Sam Knows unit-> Linksys router -> modem?
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If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.

reply to Mele20
I do see they have lots of planned outages the last few day and in the near future »www.aroundhawaii.com/support/cable_status/

»help.rr.com/HMSLogic/network_status.aspx

reply to Name Game
I meant the modem is dropping off line. AC power is available. PC activity light blinks continously when modem is online ever since Code Red worm in 2001. (I was online at the precise moment when Code Red hit and the PC Activity light went from very little activity to constant, furious blinking that has never stopped). So, it is normal for it to blink furiously but when it goes off line it continues to blink constantly. Other four lights are green even when it is offline which is irritating because the only way you know it is offline is when you try to post in a forum or surf to some site, etc after 60 seconds or more of waiting you finally get a DNS error (or Google search gives a really strange address and no search) and that is how you know the modem is offline. XP is very buggy regarding TCP and showing in the systray when connectivity is limited or non-existent so I can't depend on XP to reliably alert me when the modem goes off line.

If I then unplug (off my UPS) the modem, unplug the two routers, wait three minutes (this is a Surfboard 5100 modem so it takes it longer than other brands of modems to clear its memory) then replug the modem only and watch the lights until it gets online and then plug in the Sam Knows router that is in bridged mode, then the Linksy router I am back online until the next time the modem trips off. Historically since I got RR in June 2001, the modem trips off line two-four times a month but since the first of Sept it has gotten much worse and has been tripping off frequently.

The modem is rather old but this problem I have historically has NEVER been due to my modem or my router(s). It is ALMOST ALWAYS a node problem and I am sick, sick, sick of it. Konaguy says if I upgrade to DOCSIS 3 and 20/2 probably this problem will go away but I doubt it besides I can't afford 20/2.

I get testy with the CSRs because Oceanic has severely restricted access to tier 3 techs. I used to be able call them directly bypassing tier one Oceanic support. Sure, tier 3 techs would understand what I am saying (tier 1 doesn't have a clue) and could do things like show the cable flap list for modems in my area to see if they are having problems on the upstream, etc. But getting to tier 3 is now like pulling teeth. In retrospect, I should have sent Chris an email last night and not bothered with tier 1 CSR. He used to be one of the best tier 3 techs (before he got promoted to management) and he knows the entire history of the node problem here going all the way back to shortly after I got RR in June 2001.

It's a real hassle for many reasons for me to do a direct connection. I have done it more times than I could possibly count. I am sick of doing it and never has the problem been the router although being a old Linksy it handles DHCP poorly but it gets the job done eventually after depositing a ton of warnings and errors in Event Viewer. I have the lease time set in the router for 7 days and that is to cut down on the amount of clutter in Event Viewer with warnings and error messages about DHCP problems. So, it got a 7 day lease today at 4:20PM after the modem had gone off line again and I reconnected it. Thanks goodness, as the messages won't start again until one-half way through the lease time...so 3.5 days from now.

I realize that there is always a "first" time so this time it could be the router but that is unlikely and if I do a direct connection for several days that means no virtual machine and I use the virtual machine mostly now as I wait for Intel to announce the fix for Ivy Bridge chip on certain Dell motherboards on two of Dell's computers (the two I would choose from) and I hope Intel's fix will also maybe make it so nVidia doesn't have to come up with some fix that will take forever for their newer cards on these same Dell Ivy Bridge computers because I really want an nVidia card. My disk is full on the host machine so I prefer to use the guest machine (plus, the browsers are up to date on it and not on the host).
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When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson

reply to DrDrew