|reply to majortom1029 |
Re: Customer interaction
said by majortom1029:...and it's all about where you live. If you have FiOS as an option, then Cablevision will be much more willing to wheel and deal with you. Sounds like basic good business and economics to me.
which companies arent like that? You get the same thing with fios. Its all in which rep you get on the phone.
said by limegrass69:Sure, if you want to piss off your other customers. How does that fit in with Cablevision's "commitment to honesty, transparency, the quality of the services we provide and - importantly - how we interact with our customers"?
Sounds like basic good business and economics to me.
·Time Warner Cable
·Verizon Online DSL
The fact that, if they don't offer really attractive rates in FiOS areas, there won't be many CV customers in those areas, while the same isn't true in areas where Verizon only has DSL.
At least you aren't in an area where you've got Comcast outside of FiOS territory. Right now Comcast's mid-tier speeds are double the speed for the same amount of money in FiOS areas vs. not. You wanna talk about customer satisfaction etc., there's your case in point. Then again, where Comcast competes against CenturyLink...well...they don't have much competition.