Just a staggering lack of competence on the part of all of the Comcast reps involved. This is not a Comcast issue per se, as all large companies have processes in place for the refunding of overpayments. This is just laziness and ignorance on the part of the reps, which I must say could have been exacerbated by the corporate culture of the office they worked in. Some call centers place a premium on calls handled, rather then resolving the actual issue, which of course is reprehensible.
Jay: What the @#$% is the internet???