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Rockaway Park, NY
reply to tonyram57

Re: [11217]It all started when I upgraded to double my speeds.

better pray u have no noise on your upstream or you will see a lot more problems on 64qam/higher symbol rate upstream.


Brooklyn, NY
Time Warner sucks the big one. I have yet another service call coming in tomorrow. Yesterday around 8 PM my speeds slowed down and today at exactly 8 PM it slowed down again. I called them up and downgraded to the standard service but it was still slow and lag. I would load websites and it would not load and time yet before 8 PM the speeds were great and I had no problem. Around 9 PM my modem rebooted three times and my speeds are still slow.

The tech on the phone told me to connect the modem directly to the laptop and he said that I have been having a lot of packet loss and disconnections. I don't know what the tech would do but I do want a new modem. I am getting really disgusted with this service. Last month I would have rated it great but now it is terrible yet I am stuck with these losers because FiOS refuses to ever be available in my area.

Miles To Go
Far Rockaway, NY
Every time a tech came out to fix a problem of mine, they swapped modems.
It didn't help, but you never know.


Brooklyn, NY
I went down to the TWC office to swap my modem today and I was with my mother. She told them that I did not want another old modem so the guy gave me a Motorola Surfboard SBG6580. I saw that it it is also a wireless router and I told the guy that I already have a router and will it work with my current Netgear 3500L and he said it will.

I hooked it up and it connected to my router and it is working however reading posts on here it mentions about bridge mode by turning of NAPT. I tuned it off and it rebooted and all I noticed was that the WiFi light blinked like there was activity. With NAPT on the lights on the modem and my router don't blink with activity. With NAPT off the activity light blinks on my WiFi and the router. I called up TWC tech support and she told me to just reset the modem and leave the settings the way they are buy leaving NAPT on and since I don't pay for their WiFi is is grayed out and disabled.

Also during all of this the send and receive light started to blink at the same time and then it rebooted. Is that because it updated the firmware. Sorry if I am asking so many questions it is just I never had a modem this advanced. I only had a Toshiba, RCA and UBee.

Back to my first question should I just leave NAPT on because either with it on or off the send and receive lights don't show activity. The tech told me as long as the globe is lit that I have a connection.

Also here are my signal strengths.

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 148 315000000 Hz -0.9 dBmV 40.3 dB 0 0
2 Locked QAM256 145 297000000 Hz 0.1 dBmV 40.8 dB 0 0
3 Locked QAM256 146 303000000 Hz -0.2 dBmV 40.5 dB 0 0
4 Locked QAM256 147 309000000 Hz -0.4 dBmV 39.9 dB 0 0
5 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
6 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 4 5120 Ksym/sec 38800000 Hz 43.0 dBmV
2 Locked TDMA 1 2560 Ksym/sec 19000000 Hz 43.0 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 23800000 Hz 43.0 dBmV
4 Locked TDMA 3 2560 Ksym/sec 28600000 Hz 43.0 dBmV

Remember all I have is Earthink Standard I dropped the Max because of connection problems.
Also the software version says SBG6580- is that current.