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JohnsonKenne

join:2012-09-07

Switch leading to terrible internet service

Unknowingly my cable modem was changed to a Arris TM502G, which combines my phone. My internet speed has been throttled from where it previously was and the connection is often dropped. This is stuff straight from 1997 56k. I tried to switch back to the old modem but it didn't work anymore. Advice? I'm pretty peeved at WOW!


Gremzor
Premium
join:2001-08-25
Melvindale, MI

If you really want to switch back to your old modem you would need to call WOW and have them re-provision it. If it were me though, I would just call them regarding the new modem. If your service was working great before then my guess is the new modem hasn't been provisioned correctly.



mix

join:2002-03-19
Utica, MI
reply to JohnsonKenne

There is a known issue with this modem. I thought it was related to trying to use it as a modem without a phone, but you seem to have both. In any case, WOW_Dan can probably take a look at it and figure something out. One question though, are you using a router, and if so, have you bypassed it to rule it out as the problem?