reply to mikecintel
Re: [TW] Earthlink cable switch to Road Runner atuomatically? ***UPDATE***
On September 5, 2012 I called Time Warner and I spoke to Alex and I said to her why is my bill is changed to Road Runner Internet instead of Earthlink. Alex checked on my account and she said that when you called Tech support on September 1st the tech did not troubleshoot your problem and he just disconnect your service and put Road Runner as your default Internet service provider if you do not choose Earthlink. I told Alex I DO NOT wanted to be switched to Road Runner at all but the representative I spoke to John who switched my ISP to Road Runner without my consent and he told me that Earthlink is now under Rode Runner. Alex said that it is NOT TRUE and she said Earthlink is Earthlink and Road Runner is Road Runner. I said to Alexa I DID NOT Authorize for the switch to Road Runner and John did not even ask me if I wanted to switch to Road Runner.
Then I got transferred back to Earthlink a representative Proper got my Earthlink Internet service back. I am VERY Disappointed with Time Warner Customer Service Representative and they are lying to their customers.
CSRs are low-paid unskilled labor, you really can't expect a lot.
Yes I understand.
reply to Wilsdom
Low paid, but not every CSR is unskilled labor. Many CSR's are working their way through college with flexible hours at a call center. I know several CSR's who went on to IT, Account Managers, teachers, or started their own call center. Other CSR's may be there for part-time income or second jobs, or have lost quality employment via downsizing. I have a college degree but there are very few professional openings in my area.