said by deltatrouble :I called them and was bumped to tier 2. He told me that I am at a lower rate and he can't change it, they have to send a tech on tuesday.
I just do not understand how it could work fine for a week, then magically stop right before my very eyes. Now I wait 4 days with little to no connection.
Can you post your line stats?
I don't understand why he can't change it, unless you have a marginal loop or there is mapping issue, but even if you had a mapping issue, it could be fixed within a couple of minutes. Try calling back to get someone else.
Plus it shouldn't of dropped you to a ~3000/512 ADSL profile when you were previously on a ~15000/1000 ADSL2+ profile.. no line can degrade that much in one week... it definitely sounds like your port was reset and you got the default profile. (which is the same one Bell uses here)