Re: Bell/TSI "accidentally" disconnected my DSL!

Author	All Replies
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:15	reply to llort Re: Bell/TSI "accidentally" disconnected my DSL! said by llort : Do you think Bell has technicians just waiting on your every beck and call to fix your troubles as soon as you call in? Bell serves thousands upon thousands of customers and repair tickets must follow a process in order to get resolved. Yeah. I do. We used to be able to call in and sometimes same day it would get fixed. To be offline for an entire week? Come on. TekSavvy has thousands upon thousands of customers too, it's a matter of staffing appropriately and having the will to make right where mistakes have been made... There will always be mistakes but it's how you deal with them. -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-09-08 18:23:55 ·

ruwell @bell.ca	marc are you out of your mind....bell sits around waiting for your call....if your getting that big like primus did roll your own trucks....your showing the im a big guy company when your a spot in the dark. your going the way of an isp that many of us here knew a whole lot about...doncaster ?????? your getting so arrogant that your losing clients bigtime....just go back to the basics provide internet access...you want to look at something to follow as a business .....get a hold of the magma way of doing things....they did it right the first time and never looked back
	to forum · permalink · 2012-09-09 07:03:46 ·
Tx bronx cheers from cheap seats Premium join:2008-11-19 kudos:3 Reviews: ·FreePhoneLine ·Rogers Hi-Speed ·TekSavvy DSL	reply to TSI Marc said by TSI Marc: said by llort : Do you think Bell has technicians just waiting on your every beck and call to fix your troubles as soon as you call in? Bell serves thousands upon thousands of customers and repair tickets must follow a process in order to get resolved. Yeah. I do. We used to be able to call in and sometimes same day it would get fixed. To be offline for an entire week? Come on. TekSavvy has thousands upon thousands of customers too, it's a matter of staffing appropriately and having the will to make right where mistakes have been made... There will always be mistakes but it's how you deal with them. +1 for standing up for your customer...effin love it even if that wasn't your point :P
	to forum · permalink · 2012-09-09 00:27:18 ·
llort @rogers.com	reply to TSI Marc said by TSI Marc: said by llort : Do you think Bell has technicians just waiting on your every beck and call to fix your troubles as soon as you call in? Bell serves thousands upon thousands of customers and repair tickets must follow a process in order to get resolved. Yeah. I do. We used to be able to call in and sometimes same day it would get fixed. To be offline for an entire week? Come on. TekSavvy has thousands upon thousands of customers too, it's a matter of staffing appropriately and having the will to make right where mistakes have been made... There will always be mistakes but it's how you deal with them. It's too easy for your customers to be offline for an entire week. On those repair tickets when the trouble condition proves past the dmarc and Bell walks away, just how long will the sub have to wait for another tech to come fix the inside?
	to forum · permalink · 2012-09-09 06:59:16 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:15	reply to Tx tx.. I was standing up for him and all of you/us. Its sad these days that a week offline needs to be defended against at all. ...defending against the absurd. -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-09-09 02:03:27 ·
Mike2009 join:2009-01-13 Ottawa, ON kudos:3	I totally agree with you Marc. In this day and age a week to get your connection back is crazy. Funny that they can come same day for a phone issue but not DSL. Time to make internet access an essential service.
	to forum · permalink · 2012-09-09 06:59:07 ·
dillyhammer START me up Premium,MVM join:2010-01-09 Scarborough, ON kudos:9 Reviews: ·Start Communicat.. ·Cogeco Cable ·TekSavvy DSL ·Caneris	reply to ruwell said by ruwell : get a hold of the magma way of doing things....they did it right the first time and never looked back Then sold us out to Primus and turned magic into shit. Get a grip. Mike -- Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare Make The Switch - »openmedia.ca/switch
	to forum · permalink · 2012-09-09 08:39:49 ·
Mike2009 join:2009-01-13 Ottawa, ON kudos:3	Where's IIgs? Still no comment on whether his service is truly back to normal.
	to forum · permalink · 2012-09-09 08:54:16 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:15	reply to llort said by llort : said by TSI Marc: said by llort : Do you think Bell has technicians just waiting on your every beck and call to fix your troubles as soon as you call in? Bell serves thousands upon thousands of customers and repair tickets must follow a process in order to get resolved. Yeah. I do. We used to be able to call in and sometimes same day it would get fixed. To be offline for an entire week? Come on. TekSavvy has thousands upon thousands of customers too, it's a matter of staffing appropriately and having the will to make right where mistakes have been made... There will always be mistakes but it's how you deal with them. It's too easy for your customers to be offline for an entire week. On those repair tickets when the trouble condition proves past the dmarc and Bell walks away, just how long will the sub have to wait for another tech to come fix the inside? Hurm, The card was pulled. Nothing to do with anybody other then a mistake by the field tech. As far it being too easy for our subs to be offline... Why would that be any different then any other sub going to them? They all have all sorts of problems and they all need to be sorted out. -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-09-09 09:07:45 ·
TSI Marc Premium,VIP join:2006-06-23 Chatham, ON kudos:15	reply to ruwell said by ruwell : marc are you out of your mind....bell sits around waiting for your call....if your getting that big like primus did roll your own trucks....your showing the im a big guy company when your a spot in the dark. your going the way of an isp that many of us here knew a whole lot about...doncaster ?????? your getting so arrogant that your losing clients bigtime....just go back to the basics provide internet access...you want to look at something to follow as a business .....get a hold of the magma way of doing things....they did it right the first time and never looked back Why is it arrogant to expect to get reasonable support for something we're paying top dollar for? I'm sorry, I totally disagree with you and I don't feel I'm being arrogant in the least. 5 years ago, we used to get much better support, we were much much smaller then. In a situation like this where we had a field tech make a mistake and combined with our being on it and pushing it right from the get go, I remember it, I remember in many cases they would find a way to go back and fix it the same day. I pushed it straight to our escalations team and still it took a week. This just didn't happen back then. There should be a way to escalate these kinds of mistakes in their procedures and just out of pride, the tech that made the mistake should want to go back and fix their mistake. This is what's wrong these days, there's no pride. I've been selling DSL since 2002 directly from them and I have seen it better. Why is it such a bad thing to expect similar now? I don't understand how you think any of this is arrogant. -- Marc - CEO/TekSavvy
	to forum · permalink · 2012-09-09 09:22:29 ·
Davesnothere No-BHELL-ity DOES have its Advantages join:2009-06-15 START&Cogeco kudos:6	reply to Mike2009 said by Mike2009: I totally agree with you Marc. In this day and age a week to get your connection back is crazy. Funny that they can come same day for a phone issue but not DSL. Time to make Internet access an essential service ! +1 ! - Approved !
	to forum · permalink · 2012-09-09 10:48:24 ·
dillyhammer START me up Premium,MVM join:2010-01-09 Scarborough, ON kudos:9	said by Davesnothere: +1 ! - Approved ! +1 ! - Rubber Stamp Approved ! Mike
	to forum · permalink · 2012-09-09 10:53:36 ·
Davesnothere No-BHELL-ity DOES have its Advantages join:2009-06-15 START&Cogeco kudos:6	said by dillyhammer: said by Davesnothere: +1 ! - Approved ! +1 ! - Rubber Stamp Approved ! Wait - are those not what the CRTC uses ?
	to forum · permalink · 2012-09-09 10:55:13 ·
dillyhammer START me up Premium,MVM join:2010-01-09 Scarborough, ON kudos:9 Reviews: ·Start Communicat.. ·Cogeco Cable ·TekSavvy DSL ·Caneris	said by Davesnothere: Wait - are those not what the CRTC uses ? Them be the ones. But seriously, if the CRTC does not think internet service is essential, turn it all off for a week, watch what happens. Our economy and the core of our society depends on internet access. More now than ever. It is absolutely essential. The more the CRTC allows these shenanigans to continue, the more our economy suffers. Them the facts. Mike -- Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare Make The Switch - »openmedia.ca/switch
	to forum · permalink · 2012-09-09 11:01:38 ·
mlerner Premium join:2000-11-25 Nepean, ON kudos:5	Well actually, the majority of businesses are still based offline considering retail and financial are the biggest and financial institutions mainly use closed networks. There would be a lot of businesses affected but the economy would survive for a week.
	to forum · permalink · 2012-09-09 11:11:51 ·
Mike2009 join:2009-01-13 Ottawa, ON kudos:3	Many work from home so it would have a huge impact.
	to forum · permalink · 2012-09-09 11:47:46 ·
dillyhammer START me up Premium,MVM join:2010-01-09 Scarborough, ON kudos:9 Reviews: ·Start Communicat.. ·Cogeco Cable ·TekSavvy DSL ·Caneris	Bill payments. Business connections. Small business and home businesses would suffer big time. Irreparably. Payment systems and terminals. ATMs. Survive perhaps. Just barely. Not for long either. All hell would break loose. It's very much a big piece of the core fabric of our society. I can't imagine how anyone could argue against this, or not see this. Mike -- Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare Make The Switch - »openmedia.ca/switch
	to forum · permalink · 2012-09-09 12:00:46 ·
Mike2009 join:2009-01-13 Ottawa, ON kudos:3	I agree, it would be pandemonium as we've been so conditioned to make purchases, handle our finances and do transactions with plastic. It would not be good.
	to forum · permalink · 2012-09-09 12:06:36 ·
mlerner Premium join:2000-11-25 Nepean, ON kudos:5	reply to Mike2009 Big impact yes but again a lot of processes are paper based and many companies still use faxes so the bulk of the economy would survive. It's just that things like electronic payments would be delayed or unavailable for a period of time.
	to forum · permalink · 2012-09-09 12:09:15 ·
milnoc join:2001-03-05 H3B kudos:1	reply to Mike2009 said by Mike2009: I agree, it would be pandemonium as we've been so conditioned to make purchases, handle our finances and do transactions with plastic. It would not be good. It would especially be catastrophic to have an interruption during the Christmas rush. -- Watch my future television channel's public test broadcast! »thecanadianpublic.com/live
	to forum · permalink · 2012-09-09 13:15:42 ·

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