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xsbell

join:2008-12-22
Canada
kudos:8
Reviews:
·Primus Telecommu..
reply to deltatrouble

Re: [BC] Sudden drop in ADSL speeds?

said by deltatrouble :

I called them and was bumped to tier 2. He told me that I am at a lower rate and he can't change it, they have to send a tech on tuesday.

I just do not understand how it could work fine for a week, then magically stop right before my very eyes. Now I wait 4 days with little to no connection.

Can you post your line stats?

I don't understand why he can't change it, unless you have a marginal loop or there is mapping issue, but even if you had a mapping issue, it could be fixed within a couple of minutes. Try calling back to get someone else.

Plus it shouldn't of dropped you to a ~3000/512 ADSL profile when you were previously on a ~15000/1000 ADSL2+ profile.. no line can degrade that much in one week... it definitely sounds like your port was reset and you got the default profile. (which is the same one Bell uses here)


deltatrouble

@telus.net

Sorry, connection has been unstable. How do I get my line stats?



nss_tech

join:2007-07-29
Edmonton AB

It's possible the reason the agent could not change anything is because all the remote changes have been tried and the physical ones between the CO and the client need to be explored and/or fixed if the field tech locates the issue. It's not the profile because the default profile it would drop to is 1.5mbps down, not 3. From the speed tests you posted it looks like there is a severe issue with your upstream. Depending on if it's your modem or the port, one or both might need to be changed. Could also be something with your line and intermittent interference also.



deltatrouble

@telus.net

This makes absolutely no sense. I have the service guy scheduled to come today, and just a few minutes ago my modem reset again ( I was sitting here and watched it ) and now after the reset my speeds are back to normal. After four days.

Now what the heck do I tell him when he gets here, derp it's magically fixed. This is annoying.



deltatrouble

@telus.net

Well, after it magically working for a few days, my modem resets this morning at 11:55 and magically my speeds drop again. Telus just seems baffled and are sure it's on my end. Going to just cancel and get cable, this is silly.


Symtex

join:2005-04-06
Burnaby, BC
kudos:21

said by deltatrouble :

Well, after it magically working for a few days, my modem resets this morning at 11:55 and magically my speeds drop again. Telus just seems baffled and are sure it's on my end. Going to just cancel and get cable, this is silly.

and I bet this issue is probably related to inside wiring. Why don't you just get the TELUS tech on site and get the problem resolved ?
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.

ruiner

join:2012-03-10
Canada

said by Symtex:

and I bet this issue is probably related to inside wiring. Why don't you just get the TELUS tech on site and get the problem resolved ?

Because he would apparently rather complain about it than have it resolved?