Topic '[TWC] Motorola DRV DCX3510-M' in forum 'Time Warner Cable TV/Voice' - dslreports.com

Re: [TWC] Motorola DRV DCX3510-M

Tue, 13 Nov 2012 11:00:13 EDT

anon posted : We've had this box for 2 months now in the LA area and many issues are Navigator related. Most notably the channel changing speed and remote control input response are inconsistent. Other than that the 500 GB hard drive and the online DVR manager are really nice to have.

Re: [TWC] Motorola DRV DCX3510-M

Mon, 12 Nov 2012 05:00:32 EDT

Satch posted :

said by rv65:

It takes roughly 24 to 48 hours to get Caller ID on Navigator.

I was lucky to have Caller ID on TV show up within about 6 hours of a swapped box install. It should be up within 24 hours in most cases. 48 hours at the latest.

Satch

Re: [TWC] Motorola DRV DCX3510-M

Sun, 11 Nov 2012 22:24:13 EDT

MeInDallas posted :

said by minimagic:

New user of this DVR after having TiVo for many years. I've been trying to find out if an external esata drive would work with it. Contacted Time Warner help on twitter and they said they don't support it. I'm just not sure if that means they don't provide tech support to help you with it or it is turned off and won't work at all. Kind of want to be sure before I go out and purchase a new drive. Thanks for any help.

As far as I know, any external drives will not work unless your cable company enables the port, and I dont think any do at this point. If they have, it would be news to me.

Re: [TWC] Motorola DRV DCX3510-M

Sun, 11 Nov 2012 17:31:33 EDT

minimagic posted : New user of this DVR after having TiVo for many years. I've been trying to find out if an external esata drive would work with it. Contacted Time Warner help on twitter and they said they don't support it. I'm just not sure if that means they don't provide tech support to help you with it or it is turned off and won't work at all. Kind of want to be sure before I go out and purchase a new drive. Thanks for any help.

Re: [TWC] Motorola DRV DCX3510-M

Wed, 12 Sep 2012 00:40:12 EDT

rv65 posted : It takes roughly 24 to 48 hours to get Caller ID on Navigator.

Re: [TWC] Motorola DRV DCX3510-M

Tue, 11 Sep 2012 19:38:04 EDT

motorola870 posted :

said by Vertigo :

I'm in the Los Angeles region and my DCX3400 got the iguide upgrade with caller ID, look back and start over back in June. Look back and start over work but the caller ID only works for about 1 in 5 calls. Its clear they haven't perfected the iGuide implementation. I swapped an old DCX3200 for a DCX3200-M with Navigator and the caller ID works flawlessly on that.

That said, Navigator is a lot buggier than the iGuide and Time Warner has not yet upgraded us to the new guide. In fact, we are still on 5.1.0_6 which is rumored to be the buggiest version yet.

Did San Diego Motorola M boxes get the upgrade yet?

yeah Dallas got the new features on iGuide in July so I am guessing Socal was a test market for the new iGuide version.

Re: [TWC] Motorola DRV DCX3510-M

Tue, 11 Sep 2012 14:20:49 EDT

anon posted : By the way, how is the speed of the DCX3510 when compared to the DCX3400? I've considered swapping for one to get remote DVR access.

Re: [TWC] Motorola DRV DCX3510-M

Tue, 11 Sep 2012 14:20:18 EDT

anon posted : I'm in the Los Angeles region and my DCX3400 got the iguide upgrade with caller ID, look back and start over back in June. Look back and start over work but the caller ID only works for about 1 in 5 calls. Its clear they haven't perfected the iGuide implementation. I swapped an old DCX3200 for a DCX3200-M with Navigator and the caller ID works flawlessly on that.

That said, Navigator is a lot buggier than the iGuide and Time Warner has not yet upgraded us to the new guide. In fact, we are still on 5.1.0_6 which is rumored to be the buggiest version yet.

Did San Diego Motorola M boxes get the upgrade yet?

Re: [TWC] Motorola DRV DCX3510-M

Tue, 11 Sep 2012 13:13:22 EDT

motorola870 posted :

said by GERNSD :

No, I did not have caller ID with the DCX 3400 (presumably iGuide); that is why TW switched out the 3400 for the 3510-M. I think it is also a software glitch but so far TW is stumped.

hmm I wonder when Carlsbad will get the iGuide software update that Dallas and Los Angeles got that enabled caller id on tv and startover/lookback for iGuide and added some other nifty features such as:

3D guide support for top and bottom/ side by side display of the guide by pressing the PIP on/off key on the atlas remote.

Closed captioning in the setup menu instead of having to power the box off.

Zoom feature is enabled on the DCX3400 by pressing the zoom key on the altas remote.

14 day guide is restored

Caller id option is in the main menu

Startover/lookback are available by pressing menu on the remote and going to the startover/lookback button in the quick menu or follow the popups on a startover/lookback enabled show.

Re: [TWC] Motorola DRV DCX3510-M

Tue, 11 Sep 2012 12:50:08 EDT

anon posted : No, I did not have caller ID with the DCX 3400 (presumably iGuide); that is why TW switched out the 3400 for the 3510-M. I think it is also a software glitch but so far TW is stumped.

Re: [TWC] Motorola DRV DCX3510-M

Tue, 11 Sep 2012 08:11:17 EDT

motorola870 posted :

said by GERNSD :

Thanks for the response. Re-booting doesn't help. In fact, TW has replaced the 3510 with another 3510 and the problem persists. The model I have is the Navigator system. I would appreciate any other ideas or comments that readers might have

the channel change issue could just be a problem of navigator on the motorola DCX3510 and a software update will fix the issue,

PS did you actually have the Call ID on TV feature on iGuide in the main menu and the startover/lookback options?

Re: [TWC] Motorola DRV DCX3510-M

Tue, 11 Sep 2012 07:24:34 EDT

anon posted : Thanks for the response. Re-booting doesn't help. In fact, TW has replaced the 3510 with another 3510 and the problem persists. The model I have is the Navigator system. I would appreciate any other ideas or comments that readers might have

Re: [TWC] Motorola DRV DCX3510-M

Tue, 11 Sep 2012 00:23:05 EDT

Gemutlich posted : The 3510 does use Navigator. And it does contain an internal modem separate from the Roadrunner modem. In My Services, one MAC from the 3510 shows up in the Internet section alongside the cable internet modem. The first time I saw it I thought, "Uh-oh, why do they have me down as having two internet modems", then I figured out it was from the 3510.

Re: [TWC] Motorola DRV DCX3510-M

Mon, 10 Sep 2012 14:38:06 EDT

anon posted : I'm guessing the DCX3510 uses Navigator instead of the iGuide. The new Motorola boxes use an internet connection to download guide data I believe. I had missing channels when going from an iGuide box to Naviagtor but pulling the plug fixed it. Try unplugging the box for a minute then plugging it back in.

[TWC] Motorola DRV DCX3510-M

Sun, 09 Sep 2012 20:49:37 EDT

anon posted : TW just installed a DCX 3510-M replacing a DCX3400. The 3400 was replaced because it did not display the caller id function. There is a problem with the 3510 which so far TW has been unable to solve. I have subscribed to the new Pac-12 Network channel on TW. I had no problem changing to or from the Pac-12 channel (418 in north SD) with the 3400. However, with the 3510 there is a 15 to 30 second delay changing to channel 418. I have not had any problem accessing or leaving any other channels. I would appreciate any info or insight you might have to offer. TW is stumped at this point.