Topic 'Re: Time Warner Cable starts rolling out lightly refreshed guide' in forum 'Time Warner Cable TV/Voice' - dslreports.com http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27236010 en Sat, 25 May 2013 12:36:54 EDT Sat, 25 May 2013 12:36:54 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27534315 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27534315 Mon, 17 Sep 2012 22:08:56 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27531193 said by Bluphan :

Do they charge me if I ask them to send a truck?

No.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27531193 Mon, 17 Sep 2012 06:54:14 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27531103 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27531103 Mon, 17 Sep 2012 06:21:26 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27531074
1.) Turn off Box
2.) Unplug cable box for 30 seconds
3.) Plug back in and allow system to reboot. Wait for the time to reappear on the box.

If this doesn't work, have them roll a truck. Keep doing truck rolls until this gets resolved for you!

Satch]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27531074 Mon, 17 Sep 2012 02:15:24 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27530169 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27530169 Sun, 16 Sep 2012 18:53:58 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27508278 back in time. VERY VERY slow channel changing. Lots of pixeling
and freezes. Getting lots of channels not avail. Getting "please
wait" almost non-stop.

Have power cycled many times and customer care will send
the van out. (but nothings wrong with my equipment -or- my connection)

Everything was just bout perfect before this upgrade.

Other than the slow channel changing....ALL the other issues are NEW (at least to me)]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27508278 Mon, 10 Sep 2012 00:48:02 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27505974
Reboots fix a lot!

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27505974 Sat, 08 Sep 2012 23:58:26 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27487680 said by Satch:

What's the model number of the cable boxes in the home?

When you said:

"It's odd because my LG TV seems to have this audio gurgling sound now but when my HT receiver is fed the same HDMI signal from the Cisco cable box it does not seem affected.."

Is there another box, that isn't a Cisco model connected to the LG set?

Some things to try:

A cold reboot. Turn off box, unplug for 30 seconds, reboot, wait for time to appear on display. Observe audio over several days.

Are Audio Settings correct? Check to make sure the ODN 5.2.09 update did not change anything.

A new HDMI cable

Switch to Component Cables- (Make sure you change your box settings to reflect if you change.) Does that solve the audio problem?

A different model box?

Try these steps first to isolate the condition with the audio and report back the results if you are still having problems.

Satch

Hello Satch. The problem has been resolved after a power off and reboot of the TWC Cisco 4742HDC cable box. It apparently went bad after they automatically downloaded the new GUI software update rollout.

To answer your other questions for the sake of others that may run across this similar issue.

The model number of the cable box is Cisco 4742HDC.

There is no other cable box or other HDMI devices connected to the LG TV set.

The audio settings in the cable box were correct and okay (set to HDMI digital).

HDMI cable is fine.

The problem was resolved with a power off and reboot of the Cisco 4742HDC set top box. All channels now have normal good audio. No more distortion noises, digital static nor gurgling sound.

I am glad it was not the expensive LG TV set gone bad! :-)
Thank You!]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27487680 Mon, 03 Sep 2012 13:38:50 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27486360
When you said:

"It's odd because my LG TV seems to have this audio gurgling sound now but when my HT receiver is fed the same HDMI signal from the Cisco cable box it does not seem affected.."

Is there another box, that isn't a Cisco model connected to the LG set?

Some things to try:

A cold reboot. Turn off box, unplug for 30 seconds, reboot, wait for time to appear on display. Observe audio over several days.

Are Audio Settings correct? Check to make sure the ODN 5.2.09 update did not change anything.

A new HDMI cable

Switch to Component Cables- (Make sure you change your box settings to reflect if you change.) Does that solve the audio problem?

A different model box?

Try these steps first to isolate the condition with the audio and report back the results if you are still having problems.

Satch]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27486360 Sun, 02 Sep 2012 21:13:26 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27484634 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27484634 Sat, 01 Sep 2012 23:55:28 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27413917 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27413917 Fri, 10 Aug 2012 18:01:28 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27405055 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27405055 Wed, 08 Aug 2012 06:01:39 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27405053 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27405053 Wed, 08 Aug 2012 06:00:12 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27349947 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27349947 Fri, 20 Jul 2012 22:09:44 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27348288 said by Thraxster :

Ever since the update our SA explorer 8300 HDC DVR's have been terribly slow. shows pause randomly, and some other things. there's plenty of room for air flow, Ive done my best to blow out any dust inside the thing.

Ive considered opening it up and being more through. Is anyone else 100% displeased with it?

Note if you open your box and TWC finds out about it, you violate your service agreement is the box is a rented property. You could be fined for that.

Best thing to do is to swap out the box for a newer model, (The Cisco or Samsung) or wait for software updates. TWC is aware that some of the boxes have very slow keyboards. Interestingly enough, the OLDEST SA-8300HD and SA-8300 (No C) boxes are really fast and have reported almost no lag at all! Also, no lag on the SA-8240 HD (no C) box.

Satch

PS. On my box, the SA-8300HDC, the only thing that is slow is the keyboard when approximately more than seven listings of a show title are present. Best example is a Search for MLB Baseball, which can have up to 30+ games:

1.) On the SA-8240/8300(no C) models there is almost no lag between keying in each letter.

2.) On most C boxes, there can be between a 10-25 second lag from letter to letter on the keyboard when more than seven listings are involved. Note that on ODN 5.1, there was very little lag on the keyboard, even on the HDC's. I have heard from inside sources that the next software update is supposed to improve the keyboard speed.

3.) Some divisions are reporting that the Cisco C-models (the newer boxes) have a 5-second or less lag time. The Samsung DVR's have a bit of a slower lag on the keyboard. NON-DVR Samsungs, and the NON-DVR Ciscos are experiencing keyboard lag. Hopefully the next update will fix this.

4.) The slowness of many of the C-boxes is due to them being bloated down with JAVA, which is a resource hog in itself Some of the Samsungs, same story. It seems that only the very new Cisco 8700's and Ciscos 3272 have the fastest keyboard response time. but some divisions will only give out those boxes to Whole House/Signature Home Customers. Or if you want a really fast keyboard, since the MDN (no C) SA-8240 and SA-8300(no C) don't have Java, they are really fast.

5.) If you go below a legacy box lower than the SA-8240 (no C) such as an SA-8000, or sadly have a non-DVR SA, or worse, Pioneer series, those boxes are so old with the update that they don't work well at all. Get an updated box.]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27348288 Fri, 20 Jul 2012 13:19:11 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27346790 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27346790 Fri, 20 Jul 2012 00:21:08 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27346469
I'm still getting a black box in the upper right hand corner that says "Please Wait" and doesn't go away after the show has begun.

Screen seems to be breaking up in to quarters... maybe some portions aren't updating/refreshing as quickly as others?

Just noticed it today so there may be more bugs to come.]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27346469 Thu, 19 Jul 2012 22:05:17 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27346206
Ive considered opening it up and being more through. Is anyone else 100% displeased with it?]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27346206 Thu, 19 Jul 2012 21:32:42 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27335522 --
-Larry Laffer]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27335522 Mon, 16 Jul 2012 21:49:11 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27335409 said by LLaffer:

Will this new update stop recording shows that I've never placed in my Series Manager? That's the biggest problem that I have. Shows show up for no reason.

And most of my series are set up for new episodes only. Then in the middle of the night, I'll get 4 reruns back-to-back-to-back together that I have to go in and delete.

I was getting random shows recording that I never setup as well. I think it went away with the update but can't confirm. It hasn't occurred in about a week or so.
--
Affordable Web-Hosting, Reseller Hosting, Ventrilo, & Teamspeak services since 1999 @ »www.deadlyservers.com]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27335409 Mon, 16 Jul 2012 21:05:46 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27332216
And most of my series are set up for new episodes only. Then in the middle of the night, I'll get 4 reruns back-to-back-to-back together that I have to go in and delete.
--
-Larry Laffer]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27332216 Sun, 15 Jul 2012 21:49:28 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27316009 said by bluepoint:

My old SA4250HDC shows the guide in 480 resolution(not stretch) but after I traded it for a newer Samsung model, the guide is stretched(default) which I think needs improvement. The guide needs to recognize the channels resolution then adjust appropriately to the resolution. Stretching the guide/tittle looks just like that, the letters/template are not proportioned to the screen which translate to being ugly. :uhh:

Because on the Samsung boxes, which stretch the guide, it is not a true HD 16x9 image, but a stretched 4x3 resolution, which disproportions the graphics. The Pioneer, SA, and Cisco boxes do not stretch the guide. (Not sure about the Motorolla boxes, as our division does not offer them in Wisconsin.)

Eventually, all Cisco and Samsung boxes WILL get a true HD guide at 16x9. But not for a long time, (1-2 years, maybe more.) The new guide development team wants to get all the bugs out of the guide first before adding any new features. Considering hardware limitations, TWC wants to work to get the boxes as uniform as possible.

However, the SA boxes, and Pioneer boxes can't do HD graphics, so you will have to get a Cisco, Samsung, or a new Motorolla to get a true HD guide from TWC. No divisions anywhere from TWC have an HD guide at this time.

Satch]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27316009 Tue, 10 Jul 2012 17:18:42 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27315362 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27315362 Tue, 10 Jul 2012 14:15:30 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27314825 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27314825 Tue, 10 Jul 2012 11:54:33 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27280264 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27280264 Thu, 28 Jun 2012 14:15:52 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27278392
Positives:

I like the "A" (Find Channels) button for the category lists.
Better organization of Listings.
Box has a Permanent Guide Filter, which is nice.
New color scheme is great! Love it!

Negatives:

Still only have the keyboard as Title Search only. (Unless you subscribe to Signature Home or Multi-Room DVR Services, which gives you advanced search filters. TWC really needs to have the Keyboard search for ALL instances of what is typed in by the user, and set that as the default for ALL boxes. Boxes with Advanced Search, should also default to ALL not title.) There's about a two second delay from when you search on the keyboard, to the time the letter shows on screen. Searching through the Time Grid and other menus seems to be faster. I sent feedback about this issue.

The box could be just a little bit faster, but is not intolerable.]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27278392 Wed, 27 Jun 2012 23:14:08 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27278327 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27278327 Wed, 27 Jun 2012 22:58:38 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27276681 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27276681 Wed, 27 Jun 2012 14:21:26 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27276500 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27276500 Wed, 27 Jun 2012 13:35:22 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27276116 http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27276116 Wed, 27 Jun 2012 11:36:56 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27275281 --
My posts are of my own opinion, not my employer's.]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27275281 Wed, 27 Jun 2012 01:17:26 EDT   http://www.dslreports.com/forum/nbsp-27239713
How much worse are they going to get??]]> http://www.dslreports.com/forum/nbsp-27239713 Fri, 15 Jun 2012 01:33:07 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27237587 said by Elyria:

if you haven't received it yet Time Warner Cable says it will be running newspaper ads ahead of the change in each area -- people still read newspapers, right?

I suspect that the Venn diagram for newspaper readers and TWC customers has more overlap than satellite and internet-only television distribution companies.]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27237587 Thu, 14 Jun 2012 14:04:46 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27236181 said by Satch:

* Faster speed and response time.

This is the main reason I like this guide and rave about it vs navigator.]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27236181 Thu, 14 Jun 2012 06:35:56 EDT Re: Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27236108
TONS OF UNDER THE HOOD BUGS WERE FIXED!

The Navigator name is being dropped because of its overall negative connotation with customers. The first stages of the new guide will be to get bugs out of the old Navigator system that have plagued TWC customers for six years. Initial changes are:

* Black interface for a more modern look.

* New Sub menus to make finding shows easier.

* Faster speed and response time.

* New Search options-although keyboard is still Title Based for most boxes. Whole House DVR and Signature Home Subs will get Advanced Search filters on their boxes, provided that their division offers it.

*Legacy boxes will be moving to cloud based services. Later releases will work to bring more cloud services in searching and feature sets to more set tops.

*New features for Caller ID on TV and Remote DVR Manager are also planned.

*Both the newer ODN boxes (Samsungs, Ciscos, New Motorolas, C-Model SA boxes) WILL get this guide upgrade in addition to the older non C non-Samsung boxes that run MDN. The MDN build will be 3.2 and the ODN build will be 5.2.

*Guide Filtering comes to ODN in this upgrade.

The goals of the new guide are to improve speed and reliability with this new release. Than, more features will come out.

Satch]]> http://www.dslreports.com/forum/Re-Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27236108 Thu, 14 Jun 2012 04:09:07 EDT Time Warner Cable starts rolling out lightly refreshed guide http://www.dslreports.com/forum/Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27236010
]]> http://www.dslreports.com/forum/Time-Warner-Cable-starts-rolling-out-lightly-refreshed-guide-27236010 Thu, 14 Jun 2012 01:21:03 EDT