dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
2043
share rss forum feed


rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi

[IE] Crash when try to add page to favorites

IE9
Just as it says...when I try to add a site to my favorites the browser crashes instantly. I can add a site to the favorites by putting a shortcut on the desktop and moving it to the folder.
Any ideas?



auggy
Premium,Mod
join:2001-12-24
Brockville, ON
kudos:18

Can you open the Action Center on the taskbar > Maintenance > View reliability history > View all problem reports

Can you right-click on a few of the "Internet Explorer" "Stopped working" errors > View technical details

What are the details of the errors?



rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi
Reviews:
·Power-Net Intern..
reply to rfhar

Source
Internet Explorer

Summary
Stopped working

Date
9/10/2012 1:49 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16448
Application Timestamp: 4fecf1b7
Fault Module Name: IEFRAME.dll
Fault Module Version: 9.0.8112.16448
Fault Module Timestamp: 4fecf647
Exception Code: c0000005
Exception Offset: 0002fdb2
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I had to search for this as I have win7HP,I hope it helps
--
Whoever said that ignorance is bliss wasn't refering to a person with a computer at his fingertips!

Cure Disease with your computer



rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi
Reviews:
·Power-Net Intern..
reply to rfhar

Source
Firefox

Summary
Stopped responding and was closed

Date
8/26/2012 3:20 PM

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Problem signature
Problem Event Name: AppHangXProcB1
Application Name: firefox.exe
Application Version: 14.0.1.4577
Application Timestamp: 5000b729
Hang Signature: 26ef
Hang Type: 32
Waiting on Application Name: plugin-container.exe
Waiting on Application Version: 14.0.1.4577
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 26efb8ed7ae4569a24c592b4ff7150e7
Additional Hang Signature 2: a397
Additional Hang Signature 3: a397169a09d9bbad3bacfb80a918ef7d
Additional Hang Signature 4: 26ef
Additional Hang Signature 5: 26efb8ed7ae4569a24c592b4ff7150e7
Additional Hang Signature 6: a397
Additional Hang Signature 7: a397169a09d9bbad3bacfb80a918ef7d

Extra information about the problem
Bucket ID: 3138897956

It does the same thing in Firefox also...PlainOldFavorites
I shut down Ff but it did not help.
--
Whoever said that ignorance is bliss wasn't refering to a person with a computer at his fingertips!

Cure Disease with your computer



auggy
Premium,Mod
join:2001-12-24
Brockville, ON
kudos:18

Since Firefox references the plugin-container.exe the problem may be related to Flash.

Can you temporarily disable Flash in IE and see if it makes a difference:

IE > Tools > Manage add-ons > click on "Shockwave Flash Object" > Disable > Close

Restart IE.



rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi
Reviews:
·Power-Net Intern..
reply to rfhar

I looked In IE as you asked but did not find it.
I searched for Flash and Shockwave and did not find it.
I disabled the Ff Flash plug-in but that did not help'

I have soccer practice with my granddaughter's team,,, be back tomorrow.
--
Whoever said that ignorance is bliss wasn't refering to a person with a computer at his fingertips!

Cure Disease with your computer



auggy
Premium,Mod
join:2001-12-24
Brockville, ON
kudos:18

When you have a chance can you try the following and see if it makes a difference?:

IE > Tools > Internet Options > Advanced > remove the checkmark in front of "Enable third party browser extensions" > OK then restart IE.

If that does not help you can re-enable third party browser extensions.



Dude111
An Awesome Dude
Premium
join:2003-08-04
USA
kudos:12
reply to rfhar

 

I hope it was a good practice!! -- I love Soccer!!



rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi
Reviews:
·Power-Net Intern..
reply to auggy

Re: [IE] Crash when try to add page to favorites

said by auggy:

If that does not help you can re-enable third party browser extensions.

That did not help either.
Thankks for your patience.


Dude111
An Awesome Dude
Premium
join:2003-08-04
USA
kudos:12
reply to rfhar

 

Did you try to reset IE settings buddy??

From 'Internet Options'



Good luck



dolphins
Clean Up Our Oceans
Premium
join:2001-08-22
Westville, NJ
kudos:7
Reviews:
·Comcast
reply to rfhar

Re: [IE] Crash when try to add page to favorites

It wouldn't hurt to run sfc /scannow repair option.

»www.sevenforums.com/tutorials/15···ker.html

After that make sure everything is up to date, e.g. Java, Flash, etc.
--
Stop The Mindless Killings Stop Over Fishing



rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi
Reviews:
·Power-Net Intern..
reply to rfhar

did not help, Wow I have not thought of SFC for years, way back when XP started.


rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi
Reviews:
·Power-Net Intern..
reply to Dude111

Re:  

said by Dude111:

Did you try to reset IE settings buddy??

From 'Internet Options'

Good luck

I will try that later today, I am leery of what all I will have to redo.
--
Whoever said that ignorance is bliss wasn't refering to a person with a computer at his fingertips!

Cure Disease with your computer


Dude111
An Awesome Dude
Premium
join:2003-08-04
USA
kudos:12
reply to rfhar

Well i do understand that!!

Good luck



auggy
Premium,Mod
join:2001-12-24
Brockville, ON
kudos:18
reply to rfhar

Re: [IE] Crash when try to add page to favorites

It may help to get more information on the IE crash by examining a user mode dump file of the crash.

Unfortunately the creation of user mode dump files is not enabled by default.

You can configure Windows to create user-mode dumps. Create a System Restore Point first.

If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time iexplore.exe crashes should be created in the C:\CrashDumps folder:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]
"DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
00,6d,00,70,00,73,00,00,00


After Internet Explorer (iexplore.exe) crashes, can you then attach the .dmp file from the crash to a post in this thread.

More info on collecting user-mode dumps:

http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx



rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi
Reviews:
·Power-Net Intern..

I had trouble.
Years ago when I had trouble I uninstalled IE and restored from the MS site. What about this idea.


rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi
Reviews:
·Power-Net Intern..
reply to rfhar

I tried again adding the title (Windows Registry Editor Version 5.00) You highlighted. I have not looked at the registry in years.


rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi
Reviews:
·Power-Net Intern..
reply to rfhar

Fellows I made some progress today. I went to the Microsoft support site and run the Fix it app and now IE9 will add a favorite but Firefox does not.

»support.microsoft.com/mats/ie_fr···es/en-us

The trouble with this is I am almost aways using Ff.
Enough for a while I have other things to do and have spent too much time here now.
--
Whoever said that ignorance is bliss wasn't refering to a person with a computer at his fingertips!

Cure Disease with your computer



dolphins
Clean Up Our Oceans
Premium
join:2001-08-22
Westville, NJ
kudos:7
Reviews:
·Comcast

Open FF, go to Help, then Restart with add-ons disabled, then re-enable them one at a time. Check each one as you enable them for any conflicts.
--
Stop The Mindless Killings Stop Over Fishing



rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi
reply to rfhar

Oops... Now IT is fixed only if I open IE9 in "Run as Administrator" and in that mode I have lost all my favorites.



rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi
Reviews:
·Power-Net Intern..
reply to dolphins

said by dolphins:

Open FF, go to Help, then Restart with add-ons disabled, then re-enable them one at a time. Check each one as you enable them for any conflicts.

I tried that but it disables PlainOldFavorites and I haven't added an extension in years.


dolphins
Clean Up Our Oceans
Premium
join:2001-08-22
Westville, NJ
kudos:7

Is everything up to date? »www.mozilla.org/en-US/plugincheck/



dolphins
Clean Up Our Oceans
Premium
join:2001-08-22
Westville, NJ
kudos:7
Reviews:
·Comcast
reply to rfhar

said by rfhar:

said by dolphins:

Open FF, go to Help, then Restart with add-ons disabled, then re-enable them one at a time. Check each one as you enable them for any conflicts.

I tried that but it disables PlainOldFavorites and I haven't added an extension in years.

The idea is to find out if an add-on is causing the conflict. Did you try restarting with add-ons disabled and re-enabling one at a time?

FYI: You don't need an add-on to import bookmarks. Open FF, Bookmarks, scroll down to Unsorted Bookmarks at the bottom, click it, then click, Import and Backups in the toolbar, choose an option.
--
Stop The Mindless Killings Stop Over Fishing


rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi
Reviews:
·Power-Net Intern..

1 edit
reply to dolphins

said by dolphins:

Is everything up to date? »www.mozilla.org/en-US/plugincheck/

Yes, I have it set to auto update but had to get the MS Silverlight updated. All others were ok.


rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi
Reviews:
·Power-Net Intern..
reply to rfhar

said by rfhar:

said by dolphins:

Open FF, go to Help, then Restart with add-ons disabled, then re-enable them one at a time. Check each one as you enable them for any conflicts.

I tried that but it disables PlainOldFavorites and I haven't added an extension in years.

I went through this again and it crashes with all add-ons disabled. this time I disabled them manually. I know that doing so does not make sense but I am scratching the bottom of my barrow.
--
Whoever said that ignorance is bliss wasn't referring to a person with a computer at his fingertips!

Cure Disease with your computer


dolphins
Clean Up Our Oceans
Premium
join:2001-08-22
Westville, NJ
kudos:7
Reviews:
·Comcast

Try this...

If Firefox crashes when attempting to select a file or folder location, such as when backing up bookmarks, browsing to a file to upload it, or choosing a location to save a file, this can occur if you have selected "Automatically expand to current folder" in your Windows Folder Options (applies to Windows 7). To resolve the problem, go to the Windows Start menu, click on "Computer" and in the window that opens, click on "Organize -> Folder and search options" and uncheck "Automatically expand to current folder" in the Folder Options "General" tab.

»kb.mozillazine.org/Firefox_crashes
--
Stop The Mindless Killings Stop Over Fishing


auggy
Premium,Mod
join:2001-12-24
Brockville, ON
kudos:18
reply to rfhar

Also, can you get more information on the crashes involving Firefox - see the info under "Get help fixing this crash" (Get the Report ID of your latest crash report) in the following link:

»support.mozilla.org/en-US/kb/fir···is-crash

Since you have submitted information on the crashes to Mozilla you should be able to look at the information and see if a third party module is involved in the crashes using about:crashes from the address bar and generating the report.



dolphins
Clean Up Our Oceans
Premium
join:2001-08-22
Westville, NJ
kudos:7

Yes, that would be very helpful rather than just taking potshots in the dark.



rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi
Reviews:
·Power-Net Intern..
reply to rfhar

auggy: I looked at the link you provided this morning. I have another doctor appointment This morning so I will be back later.
I am thinking that the problem is with IE9. Fx crashes when I try to add to the favorites in both Fx And IE. I am usng PlainOldFavorites.

Yesterday I learned That if I go to "Start; All Programs; Internet Explorer" and right click on it and "Run as Administrator" IE will open as if it was opened for the first time with only the original Favorites listed and I can add to my favorites. But of course as soon as I close this IE and open another one with the normal shortcut I still have a problem.

Be back after I see the doctor.

Oh, Thanks to all for the help. I am slowly learning.
--
Whoever said that ignorance is bliss wasn't refering to a person with a computer at his fingertips!

Cure Disease with your computer



rfhar
The World Sport, Played In Every Country
Premium
join:2001-03-26
Buicktown,Mi
Reviews:
·Power-Net Intern..
reply to rfhar

A couple things that have been on my mind before we leave.

A while back I opened two Windows Explorer windows and copied my Favorites from my usual User Profile to my guest profile so as to have them when the house is full of kids and grandkids, Could this have messed things up? I expect that there may be a better way to do this.

Also I tried to make a registry change as instructed above and failed. this appealed to me and frustrated me that I could not do so. I would love to see where things went wrong here.

»Re: [IE] Crash when try to add page to favorites

When I get back I am going to go to the top of the thread and try everything again again. I did not get very far last time.
--
Whoever said that ignorance is bliss wasn't refering to a person with a computer at his fingertips!

Cure Disease with your computer