said by GERNSD :
No, I did not have caller ID with the DCX 3400 (presumably iGuide); that is why TW switched out the 3400 for the 3510-M. I think it is also a software glitch but so far TW is stumped.
hmm I wonder when Carlsbad will get the iGuide software update that Dallas and Los Angeles got that enabled caller id on tv and startover/lookback for iGuide and added some other nifty features such as:
3D guide support for top and bottom/ side by side display of the guide by pressing the PIP on/off key on the atlas remote.
Closed captioning in the setup menu instead of having to power the box off.
Zoom feature is enabled on the DCX3400 by pressing the zoom key on the altas remote.
14 day guide is restored
Caller id option is in the main menu
Startover/lookback are available by pressing menu on the remote and going to the startover/lookback button in the quick menu or follow the popups on a startover/lookback enabled show.