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spectrum

join:2011-01-14
reply to Doonz

Re: Shaw Unlimited 100

I think the issue at hand here is, while $190/month may be a fair price for unlimited traffic (which I'd say it is), the huge gap now between say BB100+ (750GB) and BB100 Unlimited (~30TB technically based on 100Mbps rate), which most people who would have been comfortable with paying $130 for more than 750GB monthly traffic, would no longer be willing to pay an extra $60/month on top of that for their additional traffic needs.

It almost seems like Shaw should have added a higher than 750GB tier at $130 (1.5TB?) and then made the unlimited/$190 a new tier.


kevinds

join:2003-05-01
Calgary, AB
kudos:2

Even 1.5 TB to 32 TB (downstream only around 35 TB with upload included, assuming maxed), is a big jump.

750 GB 5 TB, 10 TB, 20TB and then unlimited maybe?

Also, it has to be cheaper just to pay for unlimited, than on the amount of traffic used, paying for Unlmited at the start of the month, has to be (for business/accounting (practical consumer comparisons) purposes only), cheaper than getting unlimited going through tiers with usage.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


spectrum

join:2011-01-14

I was just looking at it from a practical perspective, that people who were previously on the $130/month BB100 'unlimited' tier have effectively one of two options, either move down to the $90/month BB100+ tier, and deal with the 750GB limitation, or spend the extra $60 and get unlimited (or in the current case anything above 750GB.) I don't think either of those options are a reasonable solution for someone who might be using more than 750GB of traffic, but don't necessarily generate massive amounts of traffic. 1-2TB/month seems to be a fairly common number amongst 'higher traffic' users, so that's what I was aiming at.

Taking this into account and examining the cost difference between BB100 and BB100+ ($10,) with the 250GB difference between those it works out to $0.04/GB - a reasonable number. Extrapolating that to $130 gives you 1750GB (I thought it was 1.5TB, but I made a small error in the calculation there), so that seems like a reasonable expectation to have for that price point.

Now, I don't think Shaw actually means 'Unlimited' - as they never really have. So when you're paying for the BB100/BB250 'Unlimited' tier, I don't think they would take too kindly to people actually transferring 30TB+/month, and I believe they would likely fall back on to their AUP claiming that this kind of traffic is burdensome to their network (weasly legalese, but seems to be pretty standard amongst the industry.)


kevinds

join:2003-05-01
Calgary, AB
kudos:2

Last time I looked at the TOS, unlimited actually said unlimited.

I was also thinking, if they are using UBB at reasonable rates, Shaw might be faster acting with keeping congestion down, because they would be charging more, for more traffic flowing.


spectrum

join:2011-01-14

»www.shaw.ca/Terms-of-Use/#section4

Shaw reserves the right to set specific limits for Bandwidth Usage and charge for excessive Bandwidth Usage for residential Services at any time. In addition, you must ensure that your activities do not improperly restrict, disrupt, inhibit, degrade or impede Shaw's ability to deliver the Services and monitor the Services, backbone, network nodes and/or other network services.

Pretty generic/blanket statement there, no exceptions given to unlimited tiers.


Gotspeed

join:2011-12-30

1 edit

To me this looks like Shaw is trying to milk their clients another way other then the UBB fiasco when they lowered their tiers allowable usage then billing for overuse saying "this will only affect 1% of our client base etc"

Now that some have moved on and some have forgotten, up goes the price, when again transferring cost goes down globally and usage needs go up, theirs Shaw to nickle and dime you...or more like dollars and your first Born.

Have we forgot? »Shaw charging for extra bandwidth.....


kevinds

join:2003-05-01
Calgary, AB
kudos:2
reply to spectrum

Also in Section 4,

The guidelines for Bandwidth Usage/month for each service package are the following:
Broadband 100, 500 gigabytes; Broadband 100+, 750 gigabytes; Unlimited Lite, unlimited data; Unlimited Express, unlimited data; Unlimited 100, unlimited data

I found this odd too dhcp servers - I don't have any real data, but would you estimate at least 50% of customers have a DHCP server?
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


spectrum

join:2011-01-14

But the point is, the essential dismissal of those 'guidelines' in the part I quoted that follows the part you quoted, essentially makes the usage numbers subject to Shaw's sole discretion of something that may '...restrict, disrupt, inhibit, degrade or impede Shaw's ability to deliver the Services...'.

So basically I interpret this as "Unlimited is unlimited, unless we say you're impacting our network, then it isn't."

Also, I'd be very surprised if Shaw allowed DHCP traffic originating from the user's network/modem.


kevinds

join:2003-05-01
Calgary, AB
kudos:2

No, the DHCP traffic appears to be blocked at the modem level. I tried/tested this when I was running both residental and business service at my house. But the customer is still running a DHCP server, and against the TOS.

We can imply that it means externally from our LAN, but the way I read it, as running a server which may be...

I intrepreted it as, more transfer then what is stated in the TOS, impacts the network.

Isn't this along the lines of two laws that contridict each other, except this time, they are in the same paragraph... Not that this really matters.

Can anybody who has been on 100 or 250 unlimited, comment if they were notified of this price increase?
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


Doonz

join:2010-11-27
Beaumont, AB

said by kevinds:

Can anybody who has been on 100 or 250 unlimited, comment if they were notified of this price increase?

Havent seen an increase on my bill

kevinds

join:2003-05-01
Calgary, AB
kudos:2

That is interesting then.

Have to see what Sean comes back with then.


rotohoto

join:2012-03-31
canada
kudos:1

I'd assume that we won't see anyone get a price increase until:
1. Upgrades are finished and all areas are 250mbps capable
2. The bump up program comes in to effect (March 2013 now?)

But... you know what they say happens when you assume...

Also, if I was a betting man, I'd say the delay of the bumpup program is directly related to the delays in getting the 250mbps upgrades done. Originally they said all areas would be done by Aug 2012, now there's no timetable that they're making public.


GWSurvey

join:2012-06-05
Vancouver, BC
reply to kevinds

As i said before, the price increase is only for new customers. Any existing customers already on bb100/250 get granfathered.

This was told to me by a source. I am sure shawsean can confirm.


tired

join:2010-12-12

But if we're grandfathered on Unlimited 100, what happens when our areas are finally upgraded and we want to change our accounts to Unlimited 250?


ravenchilde

join:2011-04-01
kudos:2
reply to kevinds

said by kevinds:

We can imply that it means externally from our LAN, but the way I read it, as running a server which may be...

You actually cannot OFFER services on the Shaw network is what the ToS is actually saying. You can operate whatever services you want on your internal network. Nobody will care. You cannot offer services to the Shaw network however.


ShawSean

join:2010-07-16
Vernon, BC
kudos:12

Hey guys,

Hopefully I’m able to shed a bit more light on the subject.

Since launching our new broadband packaging back in May 2011, we’ve been better able to determine what makes sense for the business, while also providing customers with value in terms of data and speed allotment. This change was specific to pricing unlimited data – while the internet product is a function of both data and speed, they really represent two value equations.

As for the bump up program, this is still in the works. We don’t have any additional information on this as it’s just too early to tell. Once I’m given more direction, we’ll be able to address your questions on monthly overages.

Cheers
--
Sean
Shaw Community Manager


rotohoto

join:2012-03-31
canada
kudos:1

I don't think there was any confusion over which plan this impacts. I'd assume most people here realize this is about the 100/250 unlimited tiers.
I think it's safe to say the frustration stems from the fact that when these plans were announced, exceeding your plan limit, even going to the point of getting bumped up to unlimited was a fairly reasonable dollar amount.
This reasonable amount calmed a lot of the people that were up in arms about Shaw's UBB plans that never actually came to pass.

Now that we're getting closer to being able to get these higher packages, the cost from going over your allotment and being put on "unlimited" is massive.
The significant price increase combined with no options in between is what's putting people off.


ravenchilde

join:2011-04-01
kudos:2

Sean's point seems to be that since the bump up program hasn't been initiated yet, and we don't know what it looks like, we don't have the data required to have a logical discussion about it.

I'm sure your feelings about the current information will be noticed.



FastestNOVUS

@datafoundry.com

said by ravenchilde:

Sean's point seems to be that since the bump up program hasn't been initiated yet, and we don't know what it looks like, we don't have the data required to have a logical discussion about it.

I'm sure your feelings about the current information will be noticed.

Yes the bump up program isn't initiated yet, but it has been implied and insisted in these forums by members, it should be fair and on par with global offerings, Shaw's intentions is not fair by any means, nor on par with ANY other ISP globally.

Ikarasu

join:2004-01-09
Port Coquitlam, BC
reply to ShawSean

Wow, so going over 750 GB is going to cost me $200 a month?

Right now I'm hitting 750 - 1 TB a month, in the odd month, on broadband 50. 300-400 GB most months.. And thats with only downloading a couple shows a day, and some Hd movies. Nothing time sensitive. So $190 a month every odd month? No thanks.

Looks like Teksavvys 25 MB / $45 a month unlimited plan is where I'll be going.

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