| |
to sbrook
Re: Teksavvy Installation Nightmare - Letter to CEOsaid by sbrook:Really the issues of installs and support come down to the fact that we are dealing with a faulty relationship between the incumbents and TPIAs, and the TPIA's being the people we talk with bear the brunt of the heat.
Yes, that is certainly a big part of the environment. I expect TPIAs and consumer groups to organize and provide leadership to effect change. Not really what this thread is about AFAIK. I am far more concerned about CSR behavior .... something for which TekSavvy has 100% control. |
actions · 2012-Sep-11 2:36 pm · (locked) |
 zacron
Premium Member
join:2008-11-26
Frozen Hoth |
zacron
Premium Member
2012-Sep-11 3:04 pm
We need the R0CKY model back. Simple. |
actions · 2012-Sep-11 3:04 pm · (locked) |
 Quake110
Premium Member
join:2003-12-20
Ottawa, ON |
Quake110
Premium Member
2012-Sep-11 3:46 pm
said by zacron:We need the R0CKY model back. Simple.
I don't think it will do any good. As sbrook said, TekSavvy's hands are tied because Rogers TPIA clients are prioritized below their own. So right now, they can't really push things other than reimburse their clients. If they had their own techs and equipment, that would be a different story. |
actions · 2012-Sep-11 3:46 pm · (locked) |
zacron
Premium Member
join:2008-11-26
Frozen Hoth |
zacron
Premium Member
2012-Sep-11 3:58 pm
That isn't what I was getting at.
What I'm attempting to communicate is that when R0CKY was the CEO, he seemed to present problems and solutions in a more "customer friendly" manner... He was still a bit of a bush dancer however, he did have the Je ne sais quoi jeoune sais quos (Could a french gent/lady spell that properly for me?).
Rocky was a people person, I don't really get the feeling based on past employees and current employees that Marc is such a people person.
Just stating that a more people person would be good for client communications and what not. |
actions · 2012-Sep-11 3:58 pm · (locked) |
 eksterHi there
Premium Member
join:2010-07-16
Sainte-Anne-De-Bellevue, QC |
ekster
Premium Member
2012-Sep-11 4:00 pm
said by zacron:he did have the jeoune sais quos (Could a french gent/lady spell that properly for me?).
Je ne sais quoi. |
actions · 2012-Sep-11 4:00 pm · (locked) |
| |
one liners to zacron
Anon
2012-Sep-11 4:11 pm
to zacron
said by zacron:What I'm attempting to communicate is that when R0CKY was the CEO, he seemed to present problems and solutions in a more "customer friendly" manner...
One word: perception. End Result: Same |
actions · 2012-Sep-11 4:11 pm · (locked) |
zacron
Premium Member
join:2008-11-26
Frozen Hoth |
to ekster
said by ekster:said by zacron:he did have the jeoune sais quos (Could a french gent/lady spell that properly for me?).
Je ne sais quoi. Merci! |
actions · 2012-Sep-11 4:02 pm · (locked) |
|
 TwiztedZeroNine Zero Burp Nine Six
Premium Member
join:2011-03-31
Toronto, ON |
to Quake110
said by Quake110:said by zacron:We need the R0CKY model back. Simple.
I don't think it will do any good. As sbrook said, TekSavvy's hands are tied because Rogers TPIA clients are prioritized below their own. So right now, they can't really push things other than reimburse their clients. If they had their own techs and equipment, that would be a different story. I know this will NEVER happen, ever. But it would be really sweet if TekSavvy bought out all the 3rd party Contractors like Link-On that rogers usually contracts out to do cable installs. Though from what I saw Link-On themselves are fairly big or at least give that impression. That would've given TekSavvy nearly instant overnight "techs & equipment", that could be rolled. |
actions · 2012-Sep-12 1:38 am · (locked) |
MaynardKrebsWe did it. We heaved Steve. Yipee.
Premium Member
join:2009-06-17 |
to zacron
said by zacron:We need the R0CKY model back. Simple.
Rocky who?  Rocky isn't the face of TSI anymore (even if he's back in some official capacity.....is he?) |
actions · 2012-Sep-12 12:42 pm · (locked) |
 Txbronx cheers from cheap seats
Premium Member
join:2008-11-19
Mississauga, ON |
Tx
Premium Member
2012-Sep-12 12:45 pm
said by MaynardKrebs:said by zacron:We need the R0CKY model back. Simple.
Rocky who? Rocky isn't the face of TSI anymore (even if he's back in some official capacity.....is he?) in response to zacron - I was going to say, Rocky is no longer there. Marc is just as good as Rocky and Marc took care of massive growth the company went through. Rocky = great guy but Marc is the trooper who is the face of TSI. |
actions · 2012-Sep-12 12:45 pm · (locked) |
 TSI Marc
Premium Member
join:2006-06-23
Chatham, ON |
to MaynardKrebs
Thanks guys I appreciate that. It's been a long road. |
actions · 2012-Sep-12 2:49 pm · (locked) |
